Redtop sells footwear and related products online. This page aggregates verified customer ratings and reviews for redtop.com to help you make an informed purchasing decision. Read real shopper experiences below.
Redtop Reviews
1.0
6 reviews
What Shoppers Say About Redtop
Created with AI, based on recent reviews
Redtop has received universally negative feedback from shoppers, with all reviews rating the store at one star. Customers report severe issues with return policies that contradict what is advertised on the website, including unexpected return fees and refusals to process returns for international orders. Multiple reviewers claim products are misrepresented as genuine suede and leather when they feel cheap, and several describe problematic customer service experiences including unresponsive email support, non-functional return systems, and representatives who hang up during calls.
Additional complaints include orders marked as delivered that never arrived, unreliable tracking information with incorrect USPS numbers, and lack of alternative customer support channels like live chat or phone lines. Shoppers recommend using PayPal for purchases to enable dispute resolution through a third party, as the company itself reportedly does not address customer concerns. The pattern of complaints suggests persistent issues with product quality, return processing, order fulfillment, and customer service responsiveness.
Customer Reviews (6)
Sorted by: Most recentChristina W.Feb 20, 2026
RedTop doesn't actually follow their own return policy. Their website said that for international orders, I'd pay shipping but get a full refund as long as the boots were in the same condition. I ordered from Canada and when they arrived, they didn't fit right. I asked about returns and the rep told me they don't accept any returns or exchanges from outside the US, period. I pointed out their policy clearly said otherwise and asked again for a refund or exchange, but they never got back to me. I'm pursuing this through my credit card company.
Patricia B.Jan 12, 2026
Shop at your own risk. They market their products as real suede and leather when they're absolutely not. The stuff feels cheap and they hit you with return fees on top of it. Their website is full of positive reviews, suspiciously without a single bad one posted.
Sarah M.Oct 5, 2025
Absolutely avoid if you plan to return anything. I ordered boots on 7/21 and got them a week later on 7/27. I immediately started the return process following every step they outlined. The boots went back in perfect shape and were delivered to their warehouse on 9/1. On 9/19, they emailed saying they got my return and it looked good, telling me I'd see my refund in 2-3 business days. Well, it's now October and nothing. I keep getting the same copy-paste response about needing 10 days to inspect, even though they already said the boots were fine. They charged me $13 for the return label, kept both the boots and my money. This feels like straight-up theft. I'm done with this company and planning to file complaints with consumer protection.
Amanda L.Oct 1, 2025
Said my order was delivered but it never showed up. Their customer service line just hangs up on you. If you're going to buy from them anyway, definitely use PayPal so you have a way to file a claim and get your money back, because the company itself won't help you.
Jennifer H.Sep 18, 2025
The worst customer service ever! I needed to send back boots that didn't fit right, so I emailed customer service since that's literally your only choice. No live chat, no phone line, nothing. They shot back a standard response with a return link. I clicked it and tried to pay for the return label ($15) but it just didn't work. So I emailed again and got the exact same generic response with the same broken link. I sent three more emails being super clear that the link wasn't functioning and I needed actual help, but nope, same canned reply every single time. Total rip-off.
Jessica T.Jun 8, 2025
Horrible customer service and sketchy tracking info. Bought $90 boots and got an email full of mistakes with a bogus USPS tracking number. I reached out thinking maybe there was a typo, but they refused to provide a correct one and just told me to wait it out without responding to anything else. I'm disputing this with my bank since the whole situation screams scam. Update: Turns out it's real but just has the worst customer service ever. Some random guy in his own car showed up at my house with the package, and then I got another email from some company I'd never heard of. Won't be ordering again.
Redtop Review FAQ
What is Redtop's average rating on RetailCoupons.com?
Redtop is rated 1.0 out of 5 based on 6 customer reviews published on RetailCoupons.com.
What do customers praise about Redtop?
Based on available reviews, there are no positive themes or praised aspects mentioned by shoppers in the current review set.
What are the most common complaints about Redtop?
The most frequent complaints involve return policy inconsistencies between the website and actual practice, unexpected return fees, misrepresentation of product materials, unresponsive or unavailable customer service, failed order deliveries with tracking issues, and lack of alternative support channels beyond email.
Would shoppers recommend buying from Redtop?
No. All reviewed customers gave one-star ratings and explicitly recommended avoiding the store. Several suggested using PayPal as a protective measure if purchasing, to enable dispute claims through the payment processor rather than relying on the company for resolution.
How can I leave a review for Redtop on RetailCoupons.com?
After making a purchase from Redtop, you can submit a review directly on RetailCoupons.com. Share your honest experience with product quality, shipping, returns, and customer service to help other shoppers make informed decisions.