Rellery sells jewelry and personalized accessories online. This page aggregates shopper ratings and reviews for the store to help you make an informed decision about whether to shop there.
Rellery Reviews
1.0
5 reviews
What Shoppers Say About Rellery
Created with AI, based on recent reviews
Rellery has received uniformly negative feedback from shoppers, with all reviews giving the store one star. Customers report serious operational and service failures, including wrong items shipped, unresponsive customer service across email and social media, refusal to process cancellations before production begins, and extremely long processing times for standard items. Additionally, shoppers describe significant quality concerns, with jewelry appearing cheap and misrepresented in listings, and sterling silver items that do not match their descriptions or price points.
A major recurring complaint involves the store's return policy, which shoppers characterize as practically useless. The company refuses returns on personalized items and uses overly broad customization claims to deny refunds even when products fail to meet stated descriptions. Multiple customers have had to pursue chargebacks with their banks to recover money, indicating a complete breakdown in customer trust and satisfaction.
Customer Reviews (5)
Sorted by: Most recentMarcus H.Apr 1, 2026
Skip this company entirely. The customer service is terrible, my order took forever to get sorted out correctly, and when I finally did, they claimed they'd need three weeks to make a standard item that wasn't personalized. When I wanted to cancel before they started, they refused to let me. I had no choice but to contact my bank and dispute the charge.
Michelle T.Feb 21, 2026
Don't trust this store! They provide a return address if you're unsatisfied, but getting your money back is practically impossible. Personalized items? Forget about returns on those. When my large shipment finally arrived, I was really let down by the quality. The jewelry looked cheap, like something from a discount kids section. I contacted customer service about my first returned item and never got a refund, then they asked me to ship the birthstones back myself at my own cost. I wasn't comfortable with that arrangement. After I mentioned I wouldn't be leaving a positive review, they basically said they couldn't care less about helping me. Stay away from this place!
Jennifer R.Dec 18, 2025
Ordered something and got completely different items shipped to me. Since then they've been dodging all my attempts to contact them through email and their social media pages. I'm in the process of filing a chargeback with my card company to get my money back.
Patricia M.Oct 3, 2025
Don't waste your money here! This place is dishonest about their products and the quality is absolutely terrible with zero protection for customers despite overcharging for everything. I bought a necklace I wanted my grandson to give to his mom for her birthday. The listing clearly stated sterling silver and the price was over $150, so I thought it would be quality merchandise. What arrived was cheap costume jewelry that didn't even look nice. Not sterling silver at all! When I asked about returning it, they said it was custom because it had an initial on it. That's ridiculous since they're clearly mass produced with a bunch of pre-made initial charms sitting in drawers. I checked their reviews and noticed the supposed five star ones weren't even for the item I bought. The review photos were blurry but you could tell they weren't showing the actual merchandise.
Sarah K.Sep 3, 2025
Really disappointed with how this necklace turned out. The look and craftsmanship weren't what I expected at all. They won't take it back because they claim it's a custom piece, but honestly everything they sell falls into that category. This policy is really frustrating and unfair.
Rellery Review FAQ
What is Rellery's average customer rating?
Rellery is rated 1.0 out of 5 by 5 shoppers on RetailCoupons.com.
What do shoppers like about Rellery?
Based on current reviews, no positive feedback patterns have emerged. All available reviews reflect serious concerns about product quality, customer service responsiveness, order accuracy, and return policies.
What are the main complaints about Rellery?
The most common issues reported are: wrong items shipped, unresponsive customer support, refusal to cancel orders before production, extremely slow processing times, poor jewelry quality that doesn't match product descriptions, misrepresentation of materials (such as sterling silver claims), and an inflexible return policy that denies refunds on items labeled as custom despite broad customization definitions.
Is Rellery's return policy customer-friendly?
Multiple shoppers report that Rellery's return policy is problematic. The store provides a return address but makes the refund process difficult. The company refuses to accept returns on personalized items and appears to classify most products as custom, effectively blocking returns and refunds even when items do not match product descriptions.
Would shoppers recommend Rellery?
Based on available reviews, shoppers do not recommend Rellery. Customers advise others to avoid the store entirely, citing the need to dispute charges with their banks as a last resort for recovering money after negative experiences.