Rocksbox is a subscription jewelry service that delivers styled pieces to subscribers monthly. This page aggregates customer reviews and ratings to help you evaluate whether the service meets expectations for quality, styling accuracy, and customer support before committing to a subscription.
Rocksbox Reviews
1.7
16 reviews
What Shoppers Say About Rocksbox
Created with AI, based on recent reviews
Rocksbox is rated 1.7 out of 5 by 16 shoppers, with the vast majority expressing serious dissatisfaction. The most common complaints center on billing practices, including difficulty canceling subscriptions, unexpected charges after cancellation, expiring credit that cannot be refunded, and perceived double charging. Shoppers also report receiving low-quality costume jewelry that does not match their stated style preferences, poor styling accuracy, and unresponsive customer service that refuses refunds or complaints. A small minority of reviewers gave positive ratings, though their specific praise is not detailed in available excerpts.
The service's fundamental value proposition appears contested among shoppers. Critics argue that the jewelry quality is substantially lower than fast fashion retail options despite significantly higher pricing, and that the styling service fails to deliver pieces aligned with customer preferences. Multiple reviewers describe the cancellation process as deliberately difficult, with some resorting to obtaining new credit cards to stop recurring charges. While some shoppers indicate the service may work for certain users, the overwhelming pattern of negative feedback focuses on billing transparency, product quality, and customer service responsiveness.
Customer Reviews (16)
Sorted by: Most recentSarah M.Jan 17, 2022
I've been subscribing for years and absolutely adore this service. Even when I've misplaced earrings or damaged a necklace, they've never made me feel bad about it. The pieces are gorgeous and well-made with tons of variety to choose from. Shipping is incredibly fast and they keep you updated every step of the way. Every time I've contacted customer service, they've been responsive and friendly. Plus, you can pause whenever you need a break, and when your pause ends, I get so pumped to receive my next shipment. This is hands down my favorite subscription I've ever had.
David C.Oct 3, 2021
Honestly, I was really doubtful about Rocksbox at first. I went back and forth for about a year before deciding to give it a shot during one of their free promotions. To my surprise, the jewelry is actually pretty nice quality. I only gave them four stars because of the pricing, which feels steep. But if you're into beautiful, well-crafted jewelry pieces, this could be worth checking out.
Monica T.Jul 13, 2021
Rocksbox quality is honestly just not there. I thought this would be fun to expand my jewelry but their so-called designer pieces are just cheap stuff with fancy labels. After opening my first box I canceled and dropped the return at a shipping place before Christmas. Now it's July and I'm still fighting with them and my bank over monthly charges they keep applying even though I returned everything. They've given me refunds multiple times and my bank has refunded me several times, but they still charge me every month saying the jewelry was never returned. Even if they kept the first $21, they shouldn't be able to charge me monthly for over a year. That jewelry isn't worth $21 once, let alone eight times over. It's basically cheap Alibaba stuff with designer branding. If you like costume jewelry this might appeal to you, but otherwise save your money.
Diana P.Nov 17, 2020
Really disappointing. They hook you with a FREE first month, then try charging nearly $200 for cheap jewelry made overseas. Definitely not worth it.
Lauren D.Jun 15, 2020
Got my first order with 3 pieces that didn't match anything I'd indicated interest in. I mailed everything back using their prepaid label and canceled the account. Four months later, over $300 showed up on my bank statement for those items. The only way to reach them was email. They eventually returned about half the money and I'm still waiting on the rest. This company is shady.
Patricia G.Jun 6, 2017
The items arrived used and worn. They promised everything would be stabilized but it wasn't. I got damaged pieces and their support team was rude about it. Plus there's not enough inventory because they have way too many subscribers. Even after I canceled, they kept charging me. Stay away from them.
Rocksbox Review FAQ
What is Rocksbox's average rating on RetailCoupons.com?
Rocksbox is rated 1.7 out of 5 based on 16 customer reviews. The rating distribution shows 81% one-star reviews, 6% four-star reviews, and 13% five-star reviews, indicating highly polarized customer experiences.
What do shoppers praise about Rocksbox?
While most reviews are negative, the small percentage of positive ratings suggests that some subscribers find value in the service. However, specific praise points are limited in available reviews. Shoppers interested in the service should research individual positive reviews for detailed positive experiences.
What are the most common complaints about Rocksbox?
The primary complaints include difficulty canceling subscriptions and continuing charges after cancellation attempts, unexpected billing and double charges, credits that expire and cannot be refunded, low-quality costume jewelry relative to pricing, inaccurate styling that doesn't match stated preferences, and unresponsive customer service that refuses refunds or acknowledges complaints.
Do customers recommend Rocksbox?
The extremely low average rating and high proportion of one-star reviews indicate that the vast majority of reviewers do not recommend the service. Most negative reviews express regret about subscribing and frustration with the overall experience.
How can I write a Rocksbox review on RetailCoupons.com?
You can share your Rocksbox experience by submitting a review on the service page. Include details about your experience with jewelry quality, styling accuracy, billing practices, customer service, and the overall value compared to the subscription cost. Honest, specific feedback helps other shoppers make informed decisions.