Ruth's Chris Steak House is an upscale steakhouse chain known for premium beef, fine dining service, and special occasion celebrations. This page features customer reviews and ratings for Ruth's Chris locations, helping diners understand what to expect regarding food quality, service consistency, and value.
Ruth’s Chris Steak House Reviews
3.2
19 reviews
What Shoppers Say About Ruth’s Chris Steak House
Created with AI, based on recent reviews
Ruth's Chris Steak House receives sharply divided opinions from diners, with 19 shoppers rating it 3.2 out of 5. Enthusiastic patrons praise the restaurant for exceptional service, with servers earning particular recognition for attentiveness and care during special occasions. These satisfied customers highlight delicious food and celebratory experiences that justify the premium pricing. However, a significant portion of reviewers express disappointment with the value proposition, citing average or underwhelming steaks that don't justify the steep prices, and they note that comparable quality can be achieved at home for a fraction of the cost. Several diners also report operational inconsistencies, including slow service, delayed bread delivery, and improperly cooked steaks, which undermine the fine dining experience expected at this price point.
The restaurant's performance appears inconsistent across locations and occasions. While some guests leave with memorable birthday celebrations and five-star experiences, others encounter empty restaurants with struggling staff, poor timing of courses, and overcooked proteins. Drink prices and overall cost concerns recur in negative reviews, with diners questioning whether the meal quality and service justify Ruth's Chris pricing relative to other steakhouse options or home preparation.
Customer Reviews (19)
Sorted by: Most recentVirginia H.Sep 17, 2025
The food was just average and definitely not worth these ridiculous prices. I'm not coming back. I can grab a top sirloin from the grocery store for 10 or 12 bucks and cook it at home. Plus their drink costs are outrageous.
Thomas B.Aug 30, 2025
I was let down by this experience. The food was just okay honestly. The steak especially was underwhelming. Our server was really good though. It's too bad the kitchen didn't match his effort. I seriously doubt I'll return.
Patricia D.Feb 19, 2025
Came here to celebrate my birthday and had the best time. Our server Alyssa was outstanding. The food was delicious and she kept checking on us throughout the meal and gave us really attentive service.
Kevin S.Dec 28, 2024
Had reservations for 4 on Christmas at the Buckhead location in Atlanta and it was a nightmare. We were seated 15 minutes late. Drinks took forever. One salad came out 15 minutes before the others. Bread didn't arrive until 30-40 minutes after we sat down. Two steaks came overcooked, with one ribeye that should have been medium but was cooked well done. My steak knife was filthy with grease and fat on it. Our waiter Russell did offer to replace the bad ribeye but then we waited 40 more minutes for it while everyone else finished eating. Russell was trying his best and apologized sincerely, and the manager did comp one steak, but he was clearly handling too many tables at once. We had guests visiting from out of town and I was really embarrassed. I won't go back to Ruth Chris or recommend them.
William C.Dec 1, 2024
We've been going to Ruth's for special occasions across the country for years but last night changed everything. We had a 6 PM reservation in Greenville on Saturday the 30th and arrived to find the restaurant almost empty, which we liked because we could actually hear each other talk. The staff seemed to be struggling to get rolling for the evening, with newer team members still getting their bearings. Our appetizers and salads came at the same time, but our main courses were missing. Nearly an hour after we ordered, the main courses finally started coming out. As the server came around the bar with a high tray to avoid another employee, there was an accident and our food ended up all over the floor. The staff seemed lost about how to handle the cleanup while we just sat there waiting. About 10 minutes later someone explained our meals were being remade and would come out soon. An hour after that mess, at 8:20, our meals arrived. The steaks were good as always but the sides were cold. We asked our waiter to warm up the potatoes since they were too cold for the butter to melt.
Tanya W.Oct 14, 2024
Just had an incredible experience celebrating my boyfriend's birthday on 10/12! This was hands down the best dining I've ever had. I've eaten at their Ft. Lauderdale and Coral Gables locations before, but this Aventura spot topped them all. From the moment we sat down and the host put confetti on our table to the manager checking in on us, everything was perfect. Our server Dasia B. provided absolutely wonderful service with such a warm smile. The whole experience was outstanding, honestly 5 stars and if there were higher I'd give it. Thank you so much for making this such a special and welcoming night.
Monica C.Mar 7, 2024
The sweet potato casserole and brussels sprouts were delicious. Our table was a bit unstable and caused our drinks to spill, but the team quickly moved us to another table to fix it.
Andrew J.Feb 22, 2024
The au gratin potatoes might be the best thing I've ever tasted. The steak was pretty awesome too.
Robert L.Dec 24, 2023
I've been a customer for 30 years but I'm done. I reserved a nice window table a month ahead for my wife's birthday and they stuck us in a back booth. The waiter was neglectful, slow, and pretty much rude.
Gary T.Nov 4, 2023
My wife and I went to the Tulsa location last night for happy hour at the bar where we've eaten a few times in the past. We usually loved the steak sandwich but yesterday the quality was really poor. The meat wasn't tender at all and had way too much gristle in it. Ruth's Chris is famous for quality steaks but I doubt they'd serve filet with these issues in the main dining room. Seems like they think it's acceptable to serve lower quality meat during happy hour.
Ruth’s Chris Steak House Review FAQ
How is Ruth's Chris Steak House's rating calculated?
The 3.2 rating is the average of all customer reviews on RetailCoupons.com. The rating distribution shows that 42 percent of reviewers gave 5 stars, 32 percent gave 1 star, and the remainder distributed across 2, 3, and 4 stars, creating the mixed overall score.
What do satisfied customers praise most about Ruth's Chris?
Five-star reviewers consistently highlight outstanding server attentiveness and personalized service, particularly during birthday celebrations and special occasions. They also commend the quality of the food and note that staff members go above and beyond to make dining experiences memorable.
What are the main complaints about Ruth's Chris?
Common criticisms center on three areas: pricing that reviewers feel is not justified by food quality, inconsistent execution in the kitchen (such as steaks cooked to the wrong temperature or arriving overcooked), and service timing issues including slow drink service, delayed bread arrival, and staggered course delivery.
Do customers recommend Ruth's Chris Steak House?
Recommendations are highly polarized. Patrons with positive experiences strongly endorse the restaurant for special occasions and praise specific service standards. However, disappointed diners explicitly state they will not return due to value concerns and execution problems.
How can I write a review for Ruth's Chris?
RetailCoupons.com welcomes reviews from diners who have visited Ruth's Chris Steak House locations. Share your honest experience including details about food quality, service, pricing, and whether you would return. Specific examples, such as server names or location information, help other shoppers understand your experience.