Sennheiser Hearing sells audio products including headphones, earbuds, and related accessories from the Sennheiser brand. This page aggregates verified customer ratings and reviews to help shoppers understand real experiences with the store's products, shipping, and customer service.
Sennheiser Hearing Reviews
1.9
13 reviews
What Shoppers Say About Sennheiser Hearing
Created with AI, based on recent reviews
Sennheiser Hearing receives overwhelmingly negative feedback, with 13 shoppers rating the store 1.9 out of 5. The dominant complaint centers on customer service failures: orders arriving late or not at all, support staff appearing indifferent to issues, refunds issued without explanation, and lost shipments handled poorly. Several reviewers report missing accessories with high-value purchases and difficulty obtaining tracking information or updates on replacements. The warranty exchange process has also drawn criticism for requiring customers to pay return shipping and providing minimal communication throughout.
A small number of positive reviews highlight fast shipping on replacement parts and reasonable pricing compared to buying new products. One satisfied customer noted efficient service and an absence of aggressive email marketing. However, these isolated positive experiences are vastly outweighed by the pattern of shipping delays, unresponsive support, and unclear policies that dominate recent reviews.
Customer Reviews (13)
Sorted by: Most recentRyan J.Mar 13, 2024
Grabbed the Sennheiser Momentum 4 specifically for noise cancellation. The audio quality is fantastic with that wide frequency range from 44Hz to 44kHz. The real letdown is the noise suppression feature - it can't handle really intense sounds like tractors, trains, or strong wind gusts. When those come through, it ruins the whole listening experience.
Thomas E.Feb 22, 2024
Wanted to share my experience with getting my HD650 headphones repaired. There were a few things I wish I'd known upfront: My headphones had a specific issue where one side had a loose connection between the cable and internal contact. The other speaker worked fine, and I detailed this when submitting them. After six weeks, they gave me an estimate that involved replacing basically everything - both drivers, the entire cable, all padding and foam. The quote was 210 euros, which was more than what I originally paid for the headphones years ago. To me, replacing every part isn't really a repair. They may have found issues I couldn't see, but I doubt it. If you turn down their offer, your only options are throw it away or send it back at your own shipping cost. Either way, there's a 50 euro diagnostic fee you'll pay if you decline. A diagnostic that recommended replacing perfectly good parts feels like taking advantage of customers. They charge everything they can charge for, and they charge you even when you say no thanks.
Marcus T.Feb 13, 2023
Got an IE200 on release day and realized the sound quality just wasn't for me, so I wanted to return it. Before purchasing, I emailed asking about returns and they said I had 30 days to test it and could get a full refund if unsatisfied. Turns out the return process won't let me complete it. I've sent three emails requesting help with no responses for over a week. Tried their contact form and replied to the sales email as well. They advertise live chat support on their site, but agents are never actually there to help.
Sennheiser Hearing Review FAQ
How is Sennheiser Hearing's rating calculated?
The 1.9 out of 5 rating is based on 13 verified customer reviews submitted to RetailCoupons.com. The distribution shows that 69 percent of reviews are one star, 8 percent are two stars, 0 percent are three stars, 8 percent are four stars, and 15 percent are five stars.
What do customers praise about Sennheiser Hearing?
Positive reviews mention competitive pricing on replacement parts and accessories, faster-than-expected delivery on some orders, and lack of excessive marketing emails. One customer appreciated that a cable replacement cost far less than purchasing new headphones.
What are the most common complaints about Sennheiser Hearing?
The most frequent issues include shipping delays and lost orders, unresponsive or dismissive customer support, missing accessories in product packaging, poor handling of warranty exchanges (including charges for return shipping), and lack of communication or tracking updates on replacements.
Do customers recommend shopping at Sennheiser Hearing?
Most recent reviewers explicitly advise against shopping there, citing unreliable shipping and customer service. The low overall rating of 1.9 out of 5 reflects widespread dissatisfaction, though a small minority found acceptable experiences with specific purchases.
How can I write a review of Sennheiser Hearing?
After making a purchase from Sennheiser Hearing, you can submit a verified review on RetailCoupons.com describing your experience with products, shipping, customer service, and overall satisfaction. Reviews help other shoppers make informed decisions.
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