Sharp Home Appliances Reviews

Sharp promised their product would work a certain way, but it doesn't. They shipped us defective remote controls straight from the factory and refused to replace them or offer any assistance. Honestly, if zero stars were an option, I'd give them that without hesitation. This is a terrible company.

I've contacted Sharp so many times about my microwave that I've lost count. The service department definitely knows this is a widespread issue with their units. After waiting eight months for renovations to finish, I had the microwave installed and it worked perfectly for about nine months. Then I unplugged it for a couple days to try resetting it, and it stopped working. I spent months calling Sharp asking them to send a replacement part, but they refused. I regret spending my money on this appliance. These appliances look decent on the surface, but they're nowhere near the quality they claim. Stay away from this specific Sharp microwave model. They might leave a response to this review just to make themselves look good, but trust me, they won't actually fix the problem. Update: In March they called and offered me $340 to extend the warranty and said they'd fix it, which they did on November 19th with a technician visit on December 1st. But then on March 6th, the same microwave broke with the identical problem. After emailing back and forth with Sharp, I found out my warranty expired in early March by just a few days. Now they want $400 to fix it again or I can buy a new one with a discount.

I really wish I had looked at reviews before getting our shop dishwasher from Sharp. Here's my advice: if anything breaks, work with the retailer instead of going through their repair company. My situation turned into a month long nightmare just to get an exchange approved. The technician who came out actually made things worse. When I requested a specific day for service, they scheduled a completely different day I wasn't available. Then they rescheduled for the original day I told them wouldn't work. The repair company handling this is called Pacifica, and they seem to be deliberately trying to make Sharp look bad and damage their UK business. Engineers don't show up, there are constant part issues, and even when I have the part myself, the engineers just don't appear because they claim they don't have it. They won't listen to anything you say. The retailer schedules a morning slot and Pacifica schedules it for evening instead. It's a complete waste of time that goes on for days and ruins your productivity. They only do all day appointments with no morning or afternoon options. You end up spending forever sitting around waiting when you should be working. Honestly Sharp could have a great business if it weren't for this repair agency dragging them down so much.

I wish I could rate this one star instead of the lowest available option based on how bad the after sales service is. My heat pump tumble dryer literally exploded and shattered the door into pieces just one month after I bought it. When I contacted Sharp's support line and help desk, they either ignored me completely or blew me off. Sharp routes their support through a third party called Pacifica, and these people just make up excuses. First they said they'd get back to me in seven days but never did. Then they claimed they were waiting on a part. Next they told me it must have been accidental damage. Every email I send goes unanswered. There's basically no support available at all.

Bought a Sharp 1000 watt commercial microwave on December 14th. When it came in, I unboxed it to try it out and immediately noticed a burning smell. Turns out it wasn't food burning but actual wires inside the unit. I reached out to Sharp's customer service team to report the problem. They took forever responding, and when they finally did, they refused to replace the unit. I spent $350 on this microwave and had to file a complaint with the Better Business Bureau just to get them to consider a refund or replacement. My suggestion is to stay away from Sharp products. Their customer service is absolutely terrible and all they do is give you the runaround. Even though I provided all my purchase documentation, they denied receiving anything and claim I never sent proof. This whole situation has turned into a frustrating ordeal that's still ongoing. They really need to hire customer service reps who actually know how to treat people.

I've never experienced customer service this bad. I've been trying for eight days now, sent three different emails, and made seven phone calls just to get someone to help me change the clock from 24 hour to 12 hour format. Every time I call, I either get told it's the wrong department or someone says they have no idea how to help me.

My washing machine is only two months old and I'm already having problems with it. When I try calling customer service, they can't transfer me to the repair department and the line just disconnects after I've sat through ten minutes of irrelevant recorded messages. The email address listed on their website doesn't work either, it keeps saying the address doesn't exist. I'm done trying to get help for this machine. I want to return it and switch to a different brand entirely.