Smucker's offers a range of food and beverage products including coffee, jams, and other grocery items through its direct-to-consumer shop. This page aggregates customer ratings and reviews to help shoppers understand the online shopping experience at Smucker's store.
Smucker’s Reviews
2.3
4 reviews
What Shoppers Say About Smucker’s
Created with AI, based on recent reviews
Shoppers report significant frustration with Smucker's online ordering experience. Multiple reviewers encountered website functionality issues, including inability to complete purchases and confusing account navigation. Customer service communication has been inconsistent, with complaints about generic responses and lack of notification regarding subscription cancellations or product unavailability. One reviewer specifically noted disappointment with the company's decision to limit online shopping options for specialty products like Pilon coffee.
One positive review praised fast shipping, suggesting that order fulfillment, when completed, meets expectations. However, the overwhelming majority of feedback focuses on barriers to purchasing rather than product quality, indicating that operational and customer service improvements are the primary concern for shoppers.
Customer Reviews (4)
Sorted by: Most recentRobert T.Oct 17, 2025
The company made a decision to shut down their online shop that I think was pretty shortsighted. They probably relied on incomplete information when they made this call, which has left a bunch of customers stuck without good options. For me specifically, I live somewhere that doesn't have access to specialty coffee shops with Pilon in stock, so I was depending on their online orders. I've been a loyal customer since before Smucker's even bought the original company. When I called customer service, they just told me to buy from other websites or hunt around at local stores. That's not a great solution and honestly seems like a bad move that's going to hurt their business. I know I'm thinking about switching to brands like Starbucks that I can grab at places like Walmart or Sam's Club instead. I really hope enough people complain that they decide to bring the online store back.
David K.Feb 9, 2024
Terrible experience with how the company handled my subscription. My regular coffee order just stopped coming with absolutely no heads up from them. They didn't send me an email explaining it was unavailable or when I'd get my next shipment. Nothing on text either. When I emailed to ask what was going on, I got a generic copy-paste response back. I followed up asking if my subscription would actually be cancelled, but nobody ever got back to me. If you value being kept in the loop when orders have problems, I'd recommend looking elsewhere. Smucker's clearly doesn't care much about keeping their customers happy.
Steven B.Dec 5, 2023
Trying to actually place an order has been a nightmare. After I signed up for an account, all I'm seeing are pages explaining different ways to order but no actual ability to order anything. I attempted reaching out for help and got stuck in a loop being asked to enter my info even though I'd already done that multiple times. It's really annoying and I haven't been able to buy anything yet.
Smucker’s Review FAQ
What is the current average rating for Smucker's online store?
Smucker's is rated 2.3 out of 5 based on 4 customer reviews on RetailCoupons.com. Ratings are heavily skewed, with half of reviewers giving one star and a quarter giving five stars, reflecting mixed experiences with the platform.
What are the main complaints shoppers mention?
Customers report multiple issues: the website makes it difficult to complete orders, with some unable to proceed past account setup pages. Subscription service problems include unexpected cancellations without notification. Customer service responses have been criticized as generic and unhelpful rather than addressing specific concerns.
Are there any positive aspects shoppers highlight?
At least one reviewer was satisfied with shipping speed, indicating that when orders are successfully placed, delivery is prompt. However, positive feedback is minimal compared to operational complaints.
Do shoppers recommend shopping at Smucker's online?
Based on the review distribution, most recent shoppers have not recommended the store. The majority of reviews are one or two stars, suggesting dissatisfaction with the overall experience outweighs satisfaction among recent customers.
How can I leave a review of Smucker's on RetailCoupons.com?
RetailCoupons.com welcomes customer reviews to help other shoppers make informed decisions. Reviews should reflect your genuine experience with the store's website, ordering process, customer service, and product delivery. Base your rating on your actual experience rather than isolated issues or successes.