EVINE Live Inc operates ShopHQ, a televised shopping network selling jewelry, home goods, electronics, and other merchandise through live broadcast and online channels. This page aggregates customer ratings and reviews to help shoppers understand what to expect from the retailer's products, shipping, customer service, and return processes.
EVINE Live Inc Reviews
1.3
16 reviews
What Shoppers Say About EVINE Live Inc
Created with AI, based on recent reviews
EVINE Live Inc (operating as ShopHQ) receives overwhelmingly negative feedback from shoppers, rated 1.3 out of 5 by 16 reviewers. The most common complaints center on customer service accessibility, with shoppers reporting multi-hour wait times and unresponsive email support. Additional recurring issues include difficulty canceling orders, excessively high shipping charges applied per item rather than per order, defective products being shipped (including watches described as new old stock that show visible wear), slow refund processing that extends beyond two months, and aggressive sales tactics from representatives pushing credit cards and subscription programs rather than resolving order problems.
Very few positive experiences emerge from the available reviews. The rare higher ratings (appearing in 12 percent of reviews) do not include substantive comments explaining what shoppers found satisfactory. The overwhelming pattern suggests systemic problems with order fulfillment, quality control, return logistics, and customer service responsiveness that have led reviewers to explicitly recommend avoiding the store and switching to competing platforms.
Customer Reviews (16)
Sorted by: Most recentCarlos M.Feb 23, 2021
This company is the worst. They'll send your account to collections faster than other home shopping networks do. QVC gives you time to catch up on your balance, but ShopHQ sends it right away after a couple months. Stay away from them and watch out for the hard credit inquiries they run on your report.
William G.Nov 26, 2020
Really, what do you expect from a business operating under an address called Shady Oak Road? The name pretty much says it all about this operation. It's self explanatory.
Rachel H.Jul 22, 2020
This company does not deserve a one star rating because they deserve less. They keep harassing me about Value Pays even though I returned everything. I had to delete my card information to get them to stop charging me unauthorized amounts. All items were sent back. Refund me and stop contacting me. Your customer service representatives clearly have no idea how to do their jobs.
James W.Jul 16, 2020
They charged me twice for an item I already returned. On top of that, they set up an unauthorized recurring charge on my bank card for sixteen dollars a month for multiple months, which I never authorized. I didn't notice until about nine months later when I reported it to my bank. Because more than 60 days had gone by, they could only refund me sixty dollars of the one hundred thirty five I was wrongly charged. I'm treating this as criminal activity and filing a police report. It appears they deliberately spaced out the charges so they wouldn't be noticed. I had to cancel my debit card over this. I spent over an hour on hold trying to reach customer service with multiple calls but nobody ever answered. This isn't a typical return dispute - this is illegal charging of my account.
Marcus F.Dec 17, 2019
This is a complete scam. Be careful buying from this company online. They advertise a six month payment plan option but fail to tell customers that only people with excellent credit can use it. I found out the hard way when I tried to order Christmas gifts using their installment plan. Everything seemed fine until I got an email saying my order was canceled. I wish they'd explained the credit requirements upfront before taking my money. Now I'm waiting three to seven business days for a refund. Check the Better Business Bureau before ordering from them - there are tons of complaints about this place.
Michelle R.Oct 25, 2019
The six payment option available year round on most items makes ShopHQ great for seasonal and birthday shopping. They have lots of selection and sometimes items are priced below what you'd pay at regular retail. Some merchandise is older and not the newest model, which can be frustrating, but the pricing usually makes sense. The real letdown is their coupon codes are almost always only for new customers. Loyal repeat shoppers like me get zero rewards or incentives to keep coming back. Any other discount codes that pop up tend to disappear within hours - like the Impress20 code yesterday that was gone in less than an hour, causing me to abandon a two thousand five hundred dollar order. There's no point in bringing in new customers if you don't try to keep the ones you already have. A little loyalty recognition could make a big difference.
EVINE Live Inc Review FAQ
How is the 1.3 rating calculated?
The rating is the average of all customer reviews submitted to RetailCoupons.com for ShopHQ. Currently, 16 shoppers have shared their experiences, with the vast majority rating the store one star.
What do shoppers most commonly praise about ShopHQ?
Based on available reviews, substantive positive feedback is minimal. The few higher ratings provided do not include detailed comments explaining positive experiences, making it difficult to identify what shoppers appreciate about the store.
What are the most frequent complaints about ShopHQ?
Shoppers repeatedly report extremely long customer service wait times (two hours or more), unresponsive email support, difficulty canceling orders, high per-item shipping charges, slow refund processing lasting weeks or months, quality control issues including defective or used merchandise sold as new, and aggressive sales tactics from representatives promoting credit cards and subscription programs instead of resolving problems.
Do shoppers recommend shopping at ShopHQ?
No. Multiple reviewers explicitly state they will not shop at ShopHQ again and actively recommend that others avoid the store. Several mention switching to competing platforms where vendors they preferred have relocated.
How can I write a review of ShopHQ for RetailCoupons.com?
You can submit a review by visiting the ShopHQ store page on RetailCoupons.com, selecting a star rating from 1 to 5, and writing about your experience with products, shipping, customer service, returns, or any other aspect of your transaction. Detailed reviews help other shoppers make informed decisions.