Sky Zone Reviews

I went in before the holidays to pick up passes for my grandsons. Since we don't usually visit in summer, I asked about shorter membership options. They suggested a 3-month plan. I specifically asked if it would start from the first day we went, like our previous annual memberships did, and the guy confirmed it would. Come January, we started going but in late March they were turned away because their membership had already expired. I didn't push back at the time, but then I realized they were still charging my card monthly. When I told the owner what happened, he said it was a 3-month minimum and told me to cancel. He wouldn't refund the charges for April, May, and June even though we couldn't use it because he'd already told us it was finished in March. My grandsons had had yearly memberships for a couple years, and this was the first time we tried a different option. I was misled and the owner didn't care about making it right. I hope the profit from not refunding me was worth it. He probably cost himself a lot more money this year.

This business operates dishonestly. The staff isn't trained properly and the management is unprofessional with poor customer service and business practices. Really disappointing overall.

Had a really frustrating visit at Sky Zone last Thursday during the Little Leapers session from 9 to noon. I showed up at 10:37 with my two-year-old thinking I'd get the discount rate. They told me the deadline to qualify for the discount was 10:30, so I had to pay full price instead for the remaining hour and a half. It was really frustrating and the staff didn't handle my complaint very well.

The facility itself is a nice trampoline park, but the staff is the real problem. I visited for the first time recently and the front desk girls forgot to give my sons their socks when they left. Once another worker told us, we went back to the desk but there was only one employee checking people in while we waited. Eventually someone else showed up and handed over the socks. When we tried to grab food, nobody was working the counter. I saw customers standing around waiting while staff just chatted, and they eventually gave up and left. There doesn't appear to be any management overseeing things at all.

My son's birthday party turned into a nightmare. All the cards containing gift cards disappeared after staff brought the gifts down from the collection area by the front desk. We lost over $80 in gift cards that just vanished. None of the young staff members knew anything about it. This is not a safe place to celebrate your child's birthday. Don't leave anything of value with the staff because you might not see it again.

Our whole family had an amazing time here. It's definitely tiring but so much fun. They offer food, drinks, and arcade game tickets. Pretty much any age group can find something fun to do with all their trampoline equipment available. We'll absolutely be back.

This place was fantastic for our whole family. It's a serious workout but tons of fun at the same time. They have food, beverages, and arcade game tickets available. Kids of pretty much any age can find something enjoyable with all the different bounce attractions they offer. We're definitely coming back.