Slumberland Furniture sells bedroom and living room furniture. This page compiles customer ratings and reviews to help shoppers understand the experiences others have had with the store's products, delivery, warranty services, and customer support.
Slumberland Furniture Reviews
1.8
23 reviews
What Shoppers Say About Slumberland Furniture
Created with AI, based on recent reviews
Slumberland Furniture has a very poor overall rating of 1.8 out of 5 based on 23 customer reviews. The overwhelming majority of negative feedback centers on serious warranty and protection plan issues, with customers reporting that coverage does not match promised benefits, warranty claims go unanswered, and service representatives fail to follow up. Additional complaints involve delivery misunderstandings, refusal to honor stated agreements, unresponsive customer service, and employees disputing customer accounts of prior conversations. A small segment of satisfied customers praise the store's clean environment, non-aggressive sales staff, and smooth delivery experiences.
The most significant pattern in reviews involves protection plans that customers describe as worthless and warranties that are allegedly not honored despite significant purchases. Multiple shoppers report repeated attempts to contact warranty companies and the store itself with no response, while others claim coverage explicitly excludes issues it was stated to cover. There are also documented concerns about communication breakdowns during the sales process, where verbal promises about delivery services and fees are not recorded in writing, leading to disputes when orders are fulfilled.
Customer Reviews (23)
Sorted by: Most recentGeorge W.Jan 2, 2024
We bought a sofa and chair and accepted the delivery timeframe. The couch arrived in late December but without the legs. They said legs would come in a day or two, which never happened. After waiting past the holidays, I called and the sales rep showed no concern whatsoever. Now I'm waiting up to six weeks just to get the sofa legs. This kind of follow through from a salesman really frustrated me and I won't be going back or recommending them.
William J.Oct 28, 2023
I purchased a recliner with a five year warranty. A month ago the reclining mechanism stopped working and I still haven't received the parts needed to fix it. Getting this repair scheduled involved so much red tape and bureaucracy. This is not a reliable place to shop and I wouldn't recommend it to anyone.
Rebecca L.Aug 24, 2023
The physical store staff in the area was helpful and friendly, but their online customer service fell short. I ordered a bed in August and was never told about any delays or backorders even though the system must have known. My husband and I recently married and I found a solid wood bed frame on sale that fit our budget. Since I didn't have a big enough vehicle, I ordered online. After reaching out to customer service nearly two weeks later, they said it wouldn't be back in stock until early November. We've been sleeping on a smaller mattress this whole time. Customer service wouldn't offer any discount or partial refund as compensation for the long wait, saying there was nothing they could do. I work in customer service myself and this is not how you treat customers, even during supply chain issues.
Michelle F.Aug 2, 2023
Their repair service is awful. The furniture arrived broken and is basically garbage. When they finally showed up to repair it months later, they left all the broken pieces scattered in my living room and said it was my responsibility to dispose of them. When I said the pieces wouldn't fit in my trash, they told me I'd have to pay for trash removal myself. When I complained about this, they said it's official company policy. Their policy is literally to make customers pay to get rid of their broken furniture. This is terrible service and a waste of money.
Robert G.Jul 10, 2023
The staff here including Michael and Ryan along with the delivery team were fantastic and deserve top marks. The service was excellent, the products are quality, and everyone was professional and thoughtful. We got great care with our purchase and we'll definitely return to this store.
Patricia E.Nov 1, 2022
After having terrible experiences with three other major furniture retailers, someone finally told us to check out Slumberland and it was a total game changer. We were searching everywhere for a dresser for our granddaughter and everything else was junk. Slumberland had exactly what we wanted. Ordering was seamless, it arrived assembled and beautifully packaged. It showed up faster than expected and the whole experience was excellent.
Angela D.Sep 23, 2021
I'm canceling my order placed yesterday. These reviews show that their warranty coverage is unreliable and that's really concerning.
Jennifer R.Sep 23, 2021
I'm canceling my order from yesterday. After reading through all these reviews, I'm shocked at how many people say their warranties aren't honored. That's a huge red flag.
Margaret C.Jul 19, 2021
I'm generally happy with the products here. My main complaint is that you can't buy anything and take it home the same day. Everything requires ordering.
Thomas V.Jan 29, 2021
Their website advertises free no contact doorstep delivery for customers in their delivery area. I entered my zip code and it confirmed I qualified. But when I went to complete my purchase, they wanted $100 for shipping. When I asked about it, they said free delivery only applies to their 'local delivery area,' which apparently is different from their 'delivery area.' That's misleading and felt like a bait and switch.
Slumberland Furniture Review FAQ
What is Slumberland Furniture's current customer rating?
Slumberland Furniture is rated 1.8 out of 5 based on 23 customer reviews compiled on RetailCoupons.com. The rating reflects a significant concentration of one-star reviews, with 23 shoppers submitting feedback.
What do customers praise about Slumberland Furniture?
Positive reviews highlight the store's clean and well-organized showroom, sales staff that are not pushy or aggressive, and smooth delivery processes for satisfied customers.
What are the main complaints about Slumberland Furniture?
The most common complaints involve warranty and protection plans that customers say do not deliver promised coverage, warranty claims that go unanswered with no callbacks, and delivery service misunderstandings where verbal agreements are not documented in writing. Customers also report frustration with unresponsive customer service and disputes over whether previous conversations occurred.
Do customers recommend Slumberland Furniture?
Based on review feedback, the vast majority of recent customers explicitly state they do not recommend the store and report they will not return or refer others. Only a small minority of shoppers indicate satisfaction with their experience.
Should I purchase a protection plan from Slumberland Furniture?
Multiple customers strongly warn against buying Slumberland Furniture's protection plans, describing them as worthless. Reviewers report that stated coverage for rips, stains, and structural issues is not actually honored when claims are filed, and the company does not respond to claim inquiries.