Slumberland Furniture sells bedroom and living room furniture. This page compiles customer ratings and reviews to help shoppers understand the experiences others have had with the store's products, delivery, warranty services, and customer support.
Slumberland Furniture Reviews
1.8
23 reviews
What Shoppers Say About Slumberland Furniture
Created with AI, based on recent reviews
Slumberland Furniture has a very poor overall rating of 1.8 out of 5 based on 23 customer reviews. The overwhelming majority of negative feedback centers on serious warranty and protection plan issues, with customers reporting that coverage does not match promised benefits, warranty claims go unanswered, and service representatives fail to follow up. Additional complaints involve delivery misunderstandings, refusal to honor stated agreements, unresponsive customer service, and employees disputing customer accounts of prior conversations. A small segment of satisfied customers praise the store's clean environment, non-aggressive sales staff, and smooth delivery experiences.
The most significant pattern in reviews involves protection plans that customers describe as worthless and warranties that are allegedly not honored despite significant purchases. Multiple shoppers report repeated attempts to contact warranty companies and the store itself with no response, while others claim coverage explicitly excludes issues it was stated to cover. There are also documented concerns about communication breakdowns during the sales process, where verbal promises about delivery services and fees are not recorded in writing, leading to disputes when orders are fulfilled.
Customer Reviews (23)
Sorted by: Most recentRobert S.Dec 7, 2019
The business practices at the Roseville store are really sketchy. I bought a discounted mattress and was told I had to buy their mattress protector to activate the warranty. Since I wanted a protector anyway, I agreed. When I got home, I realized the cover was plastic and made crinkling sounds whenever you laid on it. I went back the next day to exchange it, but the salesperson refused and said they don't do exchanges or returns on mattress covers. I asked for the manager who was standing right there, but he walked to the back and never came out to talk to me. This store is not worth your money.
Marcus P.Nov 21, 2019
Don't buy from them, especially not the extended warranty. I spent $269 on a warranty and it covered absolutely nothing. The service is terrible and the quality of their furniture is equally bad. I got my items from their location in the area and regret it.
Michelle K.Feb 25, 2019
When I relocated and needed new furniture, I purchased a sectional here for over $3,000 plus tax and delivery along with some other pieces. Because my work schedule kept me so busy with 70+ hour weeks, I didn't have a chance to thoroughly check everything until weeks later. That's when I discovered the two sectional pieces were completely different colors and textures. I called to report this immediately but the manager said I should have complained within five days and refused to acknowledge the problem, let alone apologize. He insisted the pieces were identical even though they clearly weren't. The ottoman was also damaged with a large chunk missing from a leg. Initially they tried to blame me, then agreed to replace it, but my sectional still has the obvious color and texture mismatch. I strongly urge others to inspect their furniture carefully before leaving the store because getting issues resolved after delivery seems almost impossible with this company.
Slumberland Furniture Review FAQ
What is Slumberland Furniture's current customer rating?
Slumberland Furniture is rated 1.8 out of 5 based on 23 customer reviews compiled on RetailCoupons.com. The rating reflects a significant concentration of one-star reviews, with 23 shoppers submitting feedback.
What do customers praise about Slumberland Furniture?
Positive reviews highlight the store's clean and well-organized showroom, sales staff that are not pushy or aggressive, and smooth delivery processes for satisfied customers.
What are the main complaints about Slumberland Furniture?
The most common complaints involve warranty and protection plans that customers say do not deliver promised coverage, warranty claims that go unanswered with no callbacks, and delivery service misunderstandings where verbal agreements are not documented in writing. Customers also report frustration with unresponsive customer service and disputes over whether previous conversations occurred.
Do customers recommend Slumberland Furniture?
Based on review feedback, the vast majority of recent customers explicitly state they do not recommend the store and report they will not return or refer others. Only a small minority of shoppers indicate satisfaction with their experience.
Should I purchase a protection plan from Slumberland Furniture?
Multiple customers strongly warn against buying Slumberland Furniture's protection plans, describing them as worthless. Reviewers report that stated coverage for rips, stains, and structural issues is not actually honored when claims are filed, and the company does not respond to claim inquiries.