Google Store (store.google.com) sells Fitbit wearables, Google Nest networking products, and other Google hardware. This page offers customer ratings and reviews to help shoppers evaluate products and the store's service quality.
Google Reviews
4.5
16 reviews
What Shoppers Say About Google
Created with AI, based on recent reviews
Google Store shoppers are overwhelmingly satisfied, with the vast majority rating their purchases at five stars. Positive reviewers highlight durability and longevity of devices like Fitbit wearables and Google mesh networking products, praising straightforward setup, strong performance, and Google's customer service when replacements or upgrades are needed. A small segment of buyers report significant issues, including concerns about product authenticity through certain retailers, sensor accuracy problems with fitness trackers that register inflated step counts and inaccurate heart rate readings, and occasional device failures.
The store maintains strong overall satisfaction despite these complaints, with shoppers generally recommending Google products based on reliability and warranty support. However, potential buyers should be aware that device accuracy can vary, and it's worth verifying authorized retailer status before purchase if price matching is a consideration.
Customer Reviews (16)
Sorted by: Most recentMichelle R.Jul 18, 2021
I've contacted the FitBit support team three different times recently and every single time they've been incredibly helpful. The customer service has been top-notch and I've been satisfied with the results each time. I don't usually leave reviews but when you get treated that well on multiple occasions you want to spread the word about it.
Tracy N.Feb 23, 2021
I bought a Fitbit Versa 2 after thinking about getting a fitness tracker for a while, and I've got to say it's brilliant! It really does motivate you to get moving and stay active with all the goal tracking like hitting your daily step count. It's honestly one of the best purchases I've made in ages and I love using it!
Lisa G.Feb 8, 2021
I got a Charge 3 as a gift and I'm pretty happy with it overall, but the strap ended up breaking after about 8 months of use. Thankfully the company replaced it without any hassle and got the new one to me super fast, probably within a couple days.
Patrick D.Dec 2, 2020
Not sure why there are so many negative reviews out there. I just ordered a Pixel 5 and Pixel Buds and everything went smoothly. Both items showed up in just 2 days with zero issues. Pretty happy with how it all worked out. Thanks!
Sarah P.Aug 29, 2020
I've stuck with Fitbit over the years and definitely prefer them to Apple. When my Versa had an issue last year they replaced it right away without any fuss. The whole experience with their customer service was smooth and professional.
Kevin H.Jun 25, 2020
Received a Versa as a holiday gift last year and it started acting up, wouldn't sync with my phone properly. Luckily I was able to get in touch with support. Had a great chat with a helpful representative who really made a difference. In the end they set me up with a discounted upgrade to the Versa 2 based on my warranty coverage.
Google Review FAQ
What is the overall rating for Google Store?
Google Store is rated 4.5 out of 5 based on 16 customer reviews on RetailCoupons.com. The majority of shoppers (88 percent) give five-star ratings.
What do shoppers praise most about Google Store?
Reviewers consistently mention the durability of Fitbit devices, reliability of Google's mesh network products, and ease of initial setup. Shoppers also appreciate Google's customer service, noting that the company has offered free replacements and device upgrades when issues arise.
What complaints do shoppers report?
Some customers report accuracy issues with Fitbit fitness trackers, particularly inflated step counting and unreliable heart rate monitoring. A few shoppers have raised concerns about retailer authorization and whether certain sellers are legitimate, particularly regarding price matching eligibility.
Do shoppers recommend buying from Google Store?
The vast majority of reviewers indicate satisfaction with their purchases and would recommend Google products. Even customers who experienced device malfunctions praised the company's support and replacement process.
How are reviews and ratings used on this page?
RetailCoupons.com displays verified customer reviews and calculates the average rating to help shoppers make informed decisions. Ratings reflect experiences with products purchased through Google Store and the store's service.