The Museum of Modern Art operates both a physical museum location and an online store (MOMAStore) selling merchandise and providing ticketing information. This page aggregates shopper reviews and ratings for both the museum experience and online shopping at store.moma.org, helping visitors and customers understand what to expect.
Museum of Modern Art Reviews
1.8
14 reviews
What Shoppers Say About Museum of Modern Art
Created with AI, based on recent reviews
The Museum of Modern Art receives consistently poor ratings, with 14 reviews averaging 1.8 out of 5. Shoppers praise the museum's artwork and collections as exceptional, noting pieces like Starry Night and other famous paintings are genuinely impressive. However, negative experiences dominate feedback across multiple areas: the online store (MOMAStore) suffers from system failures, cancelled orders, unresponsive customer service, and poor return processes; in-person visitors report inadequate visitor flow management despite high ticket prices ($30), inconsistent security staff conduct including refusal of lobby access to members during cold weather, unaddressed safety hazards like unlicensed vendors blocking entrances, and concerns about institutional leadership and board member backgrounds.
Many reviewers note that while the museum's collection itself is world-class, operational failures and customer service issues significantly detract from the experience. The online store appears particularly problematic, with multiple reports of technical failures preventing returns and customers unable to reach support. Some shoppers indicate they would not recommend visiting or purchasing due to these combined service and management concerns, despite acknowledging the value of the art itself.
Customer Reviews (14)
Sorted by: Most recentChristopher N.Oct 4, 2019
The staff was rude and unhelpful, acting like they couldn't care less. I'd called the day before and was told they'd hold some shoes for me until end of business the next day. So I made the trip after work, wasting gas and time, only to be told they'd already put them back or sold them even though there were still pairs on hold for other customers. The manager I spoke with was dismissive and just said they were sold out with no offer to help or even an apology.
Catherine D.Jan 17, 2018
Even after the holidays are done, customer service wait times remain absurdly long, sometimes 25 minutes just to talk to someone. You'd think they'd hire another person or two to handle calls. Staff makes promises about fixing issues but then nothing happens. It's baffling that such a prestigious organization with gorgeous merchandise can completely drop the ball on support. This kind of problem suggests upper management either doesn't know or doesn't care about what's happening behind the scenes.
Patricia W.Jan 4, 2018
Basically impossible to reach customer service. Emails go unanswered. When you call the main number, expect long waits and reps who don't know what they're talking about. My order from over a month and a half ago still hasn't shown up, and frankly they seem to not care at all.
Museum of Modern Art Review FAQ
What is the average rating for Museum of Modern Art?
The museum is rated 1.8 out of 5 based on 14 reviews on RetailCoupons.com. The rating distribution shows that 71% of reviews are one star, 14% are three stars, and 7% each are four and five stars.
What do shoppers praise about Museum of Modern Art?
Reviewers consistently highlight the quality and caliber of the museum's artwork and collections. Visitors mention famous pieces like Starry Night and note that the paintings and exhibits themselves are incredible and worth seeing, despite other operational concerns.
What are the main complaints about Museum of Modern Art?
Recurring issues include problems with the online store (MOMAStore) such as system failures, cancelled orders without warning, inability to process returns, and unresponsive customer service. In-person visitors report overcrowding and poor visitor flow management, inconsistent security staff treatment, safety concerns related to unlicensed vendors blocking entrances, and concerns about institutional leadership.
Do shoppers recommend visiting or shopping at Museum of Modern Art?
Based on the review distribution and feedback, many shoppers do not recommend the experience, citing service failures, pricing concerns ($30 tickets), and operational issues that undermine the quality of the collection itself. Some suggest purchasing museum merchandise elsewhere at better prices and service.
How can I write a review for Museum of Modern Art?
Shoppers can share their experiences with both the physical museum and the MOMAStore online shop on RetailCoupons.com. Reviews should reflect your actual visit or purchase experience and help other consumers make informed decisions about visiting or shopping there.