The NASCAR store (store.nascar.com) sells diecast collectible models, merchandise, and NASCAR-related products. This page aggregates shopper ratings and reviews to help you understand what buyers experience when ordering from the official NASCAR store, including shipping times, product availability, and customer service quality.
Nascar Reviews
2.8
21 reviews
What Shoppers Say About Nascar
Created with AI, based on recent reviews
The NASCAR store receives sharply divided reviews, rated 2.8 out of 5 by 21 shoppers. Positive reviewers express enthusiasm for racing and NASCAR content. However, the majority of reviews cite serious operational issues: customers report extremely long shipping delays (nine months or more for diecast models), orders accepted for out-of-stock items without upfront notification, no return policy, and poor customer service. Several longtime fans describe the store experience as contributing to their decision to disengage from NASCAR entirely.
Inventory management appears to be the primary complaint, with shoppers feeling misled when charged for merchandise that is not actually in stock. The combination of slow fulfillment, restrictive return policies, and unresponsive customer support has left dissatisfied customers questioning the store's operational integrity and trustworthiness.
Customer Reviews (21)
Sorted by: Most recentRaymond U.Jun 12, 2025
I've been a NASCAR fan for 35 years, but NASCAR is hurting itself with poor quality merchandise, excessive regulations, cars that can't pass, single groove tracks, and pay to watch content. I've basically quit watching and getting more done around the house on weekends instead. Switching to electric vehicles would probably turn away the remaining fans anyway.
Nicole F.May 12, 2024
I've been ordering diecast models of every race winner and other collectibles. NASCAR has basically wiped out all the orders. Why accept orders and payment for items that you don't actually have in stock? This store seems just as fraudulent as NASCAR itself.
Lisa K.Dec 12, 2023
The shipping timeline is incredibly slow! I waited over 9 months to receive a die-cast 1:24 model. It'll end up being a Christmas gift for next year. I wouldn't have been as frustrated if the website had mentioned this delay upfront rather than finding out after I already paid.
Marcus T.Aug 7, 2023
Nothing can be returned at this place. The customer service is absolutely terrible.
Stephanie C.Apr 22, 2023
I think your management is ripping people off. My aunt bought me a gift from here, then tried to return it because I already had the same item. She only got back $9.99 - why couldn't you refund her the full original amount?
Carolyn X.Dec 28, 2022
Never attempt to return anything here. I bought a Christmas gift for someone in my family, but they already owned it. When I looked into returning it, I discovered there's a $9.99 restocking fee just to get MY money back to my original payment method. The only free option is an e-gift card, which is completely unfair. This is an outrageous ripoff. I'll never shop here again.
Angela D.Oct 16, 2022
Stay away from preordering diecasts here. Pre-orders ship way slower compared to other retailers. I waited 32 minutes just to talk to someone about canceling my order because you can't do it on the website, even though their help section says you can. When I finally got through, the agent barely said anything during our brief conversation!
Paul G.Sep 12, 2022
Do not order diecast cars from the NASCAR store. I've been waiting almost a year for my vehicles! The delivery keeps getting pushed back further and further. Seriously, stay away. Get your diecast cars from elsewhere like other online marketplaces instead. It's totally unacceptable.
Nascar Review FAQ
What is the average rating for the NASCAR store?
The NASCAR store is rated 2.8 out of 5 based on 21 customer reviews on RetailCoupons.com. Ratings are polarized: approximately 48 percent of reviews are one star and 38 percent are five stars, indicating very different customer experiences.
What do shoppers praise about the NASCAR store?
Positive reviewers express enthusiasm for racing content and NASCAR merchandise. These customers appear satisfied with the passion and quality of NASCAR-related products available.
What are the main complaints about the NASCAR store?
The most frequent complaints involve extremely long shipping delays (sometimes nine months or longer for diecast models), acceptance of orders for out-of-stock items without advance notice, lack of a return policy, and poor customer service responsiveness. Customers report feeling misled when charged for unavailable merchandise.
Do shoppers recommend ordering from the NASCAR store?
Recommendations are mixed based on the polarized ratings. While some enthusiasts report positive experiences, many established NASCAR fans and collectors advise against purchasing due to inventory and fulfillment issues. Prospective buyers should carefully review individual complaints about shipping timelines and stock availability before ordering.
How can I write a review of the NASCAR store?
RetailCoupons.com welcomes reviews from anyone who has purchased from the NASCAR store. Share your honest experience regarding product quality, shipping speed, customer service, and return policies to help other shoppers make informed decisions.