The NASCAR store (store.nascar.com) sells diecast collectible models, merchandise, and NASCAR-related products. This page aggregates shopper ratings and reviews to help you understand what buyers experience when ordering from the official NASCAR store, including shipping times, product availability, and customer service quality.
Nascar Reviews
2.8
21 reviews
What Shoppers Say About Nascar
Created with AI, based on recent reviews
The NASCAR store receives sharply divided reviews, rated 2.8 out of 5 by 21 shoppers. Positive reviewers express enthusiasm for racing and NASCAR content. However, the majority of reviews cite serious operational issues: customers report extremely long shipping delays (nine months or more for diecast models), orders accepted for out-of-stock items without upfront notification, no return policy, and poor customer service. Several longtime fans describe the store experience as contributing to their decision to disengage from NASCAR entirely.
Inventory management appears to be the primary complaint, with shoppers feeling misled when charged for merchandise that is not actually in stock. The combination of slow fulfillment, restrictive return policies, and unresponsive customer support has left dissatisfied customers questioning the store's operational integrity and trustworthiness.
Customer Reviews (21)
Sorted by: Most recentRebecca J.Oct 5, 2021
I got the wrong item sent to me and Tyler handled everything perfectly. He provided a return label and made sure my correct item was on its way. He also listened to my feedback about the discount code feature being difficult and made sure I got a refund for the difference. The order screen could use some work with how it handles discount codes. The live chat feature is pretty frustrating too, constantly saying reps are busy without letting you wait in line. There's also no way to cancel an order online.
Robert M.Sep 17, 2021
This is a terrible experience. You cannot speak to anyone live when you have an issue. I placed my order in May and didn't get it until September with zero updates or warnings about the delay. I couldn't even cancel the order either. The return process is long and annoying. After waiting a month with no shipment, I ordered the same item somewhere else and got it in just a week.
Victoria H.Sep 17, 2021
Tyler really went above and beyond to help me out. He was pleasant and responsive when I had concerns about my purchase. Tyler resolved my issue quickly and handled everything professionally. I'm really grateful for the excellent support from Tyler.
Kenneth W.Jul 29, 2021
I've never experienced customer service this bad on any other website. I'm trying to get details on an order I placed a month ago but can't get any answers at all. The customer service is unacceptable. I won't be shopping there again.
Jennifer L.Jul 12, 2020
I submitted my order on June 22nd. Now it's July 12th and I still haven't gotten anything even though the tracking says it shipped on July 2nd. To make matters worse, my order was split into two separate shipments. Neither one has actually shipped. I called and they told me nothing has been sent out yet, and this stuff isn't even coming from overseas. I'm not ordering here ever again.
Christopher N.Jul 1, 2013
If you want reliable information, updated results, and solid NASCAR news, you definitely need to check out this website. Over the years I've been a regular visitor and never had any trouble accessing the site or trusting the data they share. A premier NASCAR resource.
Michael B.Jul 1, 2013
This is a fantastic resource if you want current info, race results, and comprehensive NASCAR coverage. I've been using this site for several years and have never had issues with website performance or the quality of information they provide. It's a top tier NASCAR resource.
Dorothy Q.Jan 20, 2012
NASCAR rocks! The racing season can't get here soon enough. I'm always on this website looking up driver info and checking schedules. I honestly don't know what I'd do without NASCAR.COM during the summer.
Nascar Review FAQ
What is the average rating for the NASCAR store?
The NASCAR store is rated 2.8 out of 5 based on 21 customer reviews on RetailCoupons.com. Ratings are polarized: approximately 48 percent of reviews are one star and 38 percent are five stars, indicating very different customer experiences.
What do shoppers praise about the NASCAR store?
Positive reviewers express enthusiasm for racing content and NASCAR merchandise. These customers appear satisfied with the passion and quality of NASCAR-related products available.
What are the main complaints about the NASCAR store?
The most frequent complaints involve extremely long shipping delays (sometimes nine months or longer for diecast models), acceptance of orders for out-of-stock items without advance notice, lack of a return policy, and poor customer service responsiveness. Customers report feeling misled when charged for unavailable merchandise.
Do shoppers recommend ordering from the NASCAR store?
Recommendations are mixed based on the polarized ratings. While some enthusiasts report positive experiences, many established NASCAR fans and collectors advise against purchasing due to inventory and fulfillment issues. Prospective buyers should carefully review individual complaints about shipping timelines and stock availability before ordering.
How can I write a review of the NASCAR store?
RetailCoupons.com welcomes reviews from anyone who has purchased from the NASCAR store. Share your honest experience regarding product quality, shipping speed, customer service, and return policies to help other shoppers make informed decisions.