Tempo Reviews

I've been a regular Tempo customer for a while and liked it overall, but I ran into a real problem with their subscription and refund policies. I got billed for a month when I wasn't even using it because I asked to pause. I requested my money back and it went up to a supervisor, but they wouldn't budge and just pointed to their policy. The customer service team was friendly and quick to respond, but the outcome felt unfair considering how long I've been with them. Before signing up for Tempo, make sure you read through their cancellation and refund terms carefully, because they're pretty strict and they won't make exceptions. The actual workouts are solid, but their rigid approach to policies has really let me down.

These meals are absolutely delicious and they match exactly what I selected in my preferences. I'm so glad I discovered Tempo. I'm planning to keep using them for quick lunches or dinners instead of going out to grab something.

The food tastes really boring and the delivery company they work with is ridiculously unreliable. One week my order came super late and the next week I only got half of what I ordered.

I placed an order and when I reviewed the receipt, I noticed I was charged too much. I immediately cancelled it. They gave me a partial refund and put the rest as a credit. They ignored my request for the full refund amount. Now I'm stuck having to buy from them just to use up the credit they gave me.

This company uses sketchy tactics. They're out of stock on a lot of items but try to calm you down by throwing in a free month of membership. The accessories you order won't show up when they say they will. My accessories were marked as backordered with a wait time of two to three months. I already got the Studio Pro at full price and now I can't even use it the way I wanted while I wait. I'm pretty sure they're selling refurbished units. Their customer service approach is to just add an extra month of membership as a band-aid, but remember that the first year is already built into the price. Giving me one month when I need to wait three months for my stuff is insulting. I'm sending this back and switching to a competitor that actually cares about how customers are treated.

It's been over a month since I ordered and my purchase still hasn't arrived. I've called ten times trying to track it down - I'm not exaggerating. Their customer service reps aren't helpful and don't get back to me. I've spent over two grand on this and have nothing to show for it. I'm seriously considering doing a chargeback because this is ridiculous.

The equipment itself is pretty cool, but dealing with their customer service is a nightmare. Cancelling my membership took twenty-five minutes. The first ten minutes were rough, then they transferred me to someone they called a senior rep who wanted to start from scratch. I told them exactly what I needed - just cancel the subscription - and that I didn't want them to try to talk me out of it or make offers. Still took another fifteen minutes. I'm not going to be as interested in continuing with them and I'm considering just selling the machine.

I placed my order back in March and I'm still waiting for my full system to arrive. This wait is unacceptable and the company has barely communicated with me. They keep making promises and excuses without actually solving anything. I've tried working with them directly but got nowhere. At this point I've filed complaints with the FTC and BBB because I believe they're engaging in deceptive practices and ignoring consumer rights. I've also consulted a lawyer and sent a formal demand letter before pursuing legal action. The company's failure to deliver what I paid for could be a breach of contract and may violate consumer protection laws.

I figured Tempo meals would be similar to another brand I'd tried before, but I was completely wrong. These meals don't look appetizing at all - it seems like they just dump everything in a container. The taste was disappointing too. The turkey dish I had was honestly the worst I've ever eaten. And the veggies, especially the broccoli and green beans, are way too tough to eat comfortably. I regret spending money on this and ended up giving all the meals away to a food bank. Total waste of money.

I really tried to love this thing and used both versions over several years. Started with the Move, sold it, then bought a used Studio. But nothing ever got fixed, and after three years I'm done. They keep adding random new features instead of fixing basic problems like weight detection, watch connectivity, and filtering options. There's potential here, especially if you're renting, and I kept hoping they'd improve things. But when core stuff is broken, new classes come out super slowly, and there's zero improvement after years, I finally gave up. They won't tell you anything about what they're working on or why things stay broken. And to cancel you have to jump through the chat system.