The Handmade Soap Company sells artisanal soaps and bath products, with an emphasis on fragrances and handmade quality. This page shows what shoppers say about the store, including ratings and detailed reviews that help you understand whether their products and service meet your needs.
The Handmade Soap Company Reviews
3.5
15 reviews
What Shoppers Say About The Handmade Soap Company
Created with AI, based on recent reviews
The Handmade Soap Company receives polarized feedback, with 60 percent of shoppers rating the store five stars. Satisfied customers consistently praise the quality and fragrance of the soap products, with particular enthusiasm for scents like Lemongrass and Cedarwood. Shoppers also highlight responsive and helpful customer service, noting that staff members go above and beyond to resolve issues such as missing items and order mistakes. Several reviewers mention receiving beautifully packaged products and complimentary samples.
Negative reviews center on two main issues. Some customers report discrepancies between product descriptions online and ingredient labels received in orders, with concerns about synthetic ingredients when natural products were expected. Additionally, at least one reviewer raised concerns about the company's use of cultural and spiritual language without authentic connection to those traditions. A handful of shoppers have also experienced difficulty reaching customer support when attempting to address concerns, which contrasts with the positive service experiences others report.
Customer Reviews (15)
Sorted by: Most recentSarah M.Nov 16, 2023
Ordered the Grapefruit and May Chang candle. Unfortunately, the wick kept drowning in the wax - I tried pouring out the melted wax and relighting it multiple times, but it would just keep extinguishing. Even after trimming down the sides to raise the wick higher, nothing worked. The scent was really nice, which makes this even more frustrating.
Nicole P.Aug 16, 2023
Really solid Irish company. Top-notch products that ship out fast. Their candles, diffusers, and body care items are quality, plus they've got plenty of eco-friendly choices. Customer service team is quick to respond too.
Grace W.May 10, 2023
Really happy with the Handmade Soap company. Their stuff is excellent and the service is even better. I ordered online yesterday and had everything today. That's the kind of turnaround you don't see often. Appreciate it!
Lisa B.Apr 24, 2021
Everything from this company is fantastic - their products are seriously great. Shipments always get to me fast and you really get what you pay for. I'm definitely coming back for more.
The Handmade Soap Company Review FAQ
What is The Handmade Soap Company's average rating?
The store is rated 3.5 out of 5 based on 15 customer reviews on RetailCoupons.com. The ratings are highly polarized, with 60 percent five-star reviews and 27 percent one-star reviews, indicating notably different experiences across shoppers.
What do shoppers praise most about The Handmade Soap Company?
Customers frequently highlight the quality and fragrance of the soap products, with several mentioning specific scents that impressed them. Shoppers also commend the company's customer service, noting instances where staff resolved issues quickly, including missing items and order mistakes. Many reviewers appreciate the presentation and packaging of their orders.
What complaints do shoppers mention?
The primary complaints involve discrepancies between product information shown on the website and ingredient labels on received items, particularly regarding whether products contain natural or synthetic ingredients. Some shoppers have also reported difficulty reaching customer support when trying to address concerns or returns. One reviewer raised concerns about the company's use of cultural and spiritual language.
Do shoppers recommend The Handmade Soap Company?
Recommendations are mixed. Many five-star reviewers express strong satisfaction and indicate they would purchase again, particularly praising product quality and service responsiveness. However, one-star reviewers have had negative experiences with product accuracy and support responsiveness, making this a store where experiences vary considerably.
How can I write a review for The Handmade Soap Company?
If you have purchased from this store, you can share your experience on RetailCoupons.com to help other shoppers make informed decisions. Reviews should reflect your honest experience with the products, shipping, packaging, and customer service.