House of Marley sells audio equipment, turntables, and speakers that emphasize eco-friendly design and durability. This page features customer reviews and ratings for the store to help you understand shoppers' real experiences with the brand's products and service.
House of Marley Reviews
1.3
19 reviews
What Shoppers Say About House of Marley
Created with AI, based on recent reviews
House of Marley is rated 1.3 out of 5 by 19 shoppers, with the vast majority expressing serious dissatisfaction. The dominant complaint across reviews is non-responsive or inaccessible customer service, with shoppers reporting unanswered emails, broken contact links, and inability to reach support staff. Additional concerns include products failing relatively quickly despite marketing claims about durability and sustainability, difficulty obtaining replacement parts for discontinued items, and poor build quality in some speakers and turntables. The company's environmental messaging is viewed skeptically by reviewers who experience product failures that contradict promises of longevity.
Very few positive experiences are reported. One shopper praised the quality, design, and price of products purchased and highlighted responsive customer service including a same-day replacement of a failed speaker. However, this isolated positive review is vastly outweighed by complaints about abandonment after purchase, lack of support infrastructure, and products that do not meet stated durability standards. For a brand built on Bob Marley's legacy, reviewers note the disconnect between the company's values and actual customer treatment.
Customer Reviews (19)
Sorted by: Most recentThomas H.Jan 20, 2026
Is this company even still in business? I've tried reaching their customer service department repeatedly and get zero response. At this point I'm genuinely unsure if they're still operating since there doesn't appear to be any customer support. For a company using Bob Marley's legacy they should be ashamed. Both their products and how they treat customers fall way short of what his name stands for. He'd be spinning in his grave knowing how people are treated. I can't recommend this company to anyone.
Lauren E.Jan 13, 2026
Ordered through their New Zealand retailer partner and after waiting almost a week they still haven't sent my item or answered any emails. All the contact links on their site are broken so I had to use the order confirmation email. I'm not confident I'll ever receive this. Tried going through my bank to get the money back. Eventually got refunded a week later but was told the item wasn't in stock.
Alex K.Nov 29, 2025
Total waste. The needle snapped right away and they don't stock replacements. Their whole sustainability pitch rings pretty hollow.
Robert M.Nov 21, 2025
Purchased a Get Together Bluetooth speaker several years back based on promises about durability, sound quality, and eco-friendly materials. It quit working recently so I reached out about repairs. Turns out the product's been discontinued and replacement parts aren't made anymore. Really disappointed, especially given all the environmental claims.
Samuel C.Oct 1, 2025
Outstanding products and service! I grabbed the Stir it up Turntable and a Get together 2 XL soundbox and was blown away by the quality and design considering the reasonable price. After about a year my soundbox stopped working so I reached out and they shipped me a brand new replacement at no cost within 12 hours. That's what I call real customer service. Definitely deserves five stars from me. I'm based in Germany.
Matthew J.Mar 23, 2025
Got a Chant speaker a couple years back. Initially looked decent with a nice carrying pouch for the charging cable. But the electrical design and build quality are surprisingly poor. There's a hatch on the bottom to access the battery but it uses uncommon soldered connections. The power switch is fragile since it's just a thin plastic rod connecting internal parts to the external button. If it breaks there's basically no way to open the speaker up and fix it. The switch itself is wired as normally closed, so if it fails the speaker turns on by itself. When the battery gets low it cycles on and off making this awful hammering noise, which of course happens in the middle of the night.
William D.Feb 11, 2025
Terrible customer service all around. I've tried calling and emailing multiple times with no luck. Either I get a busy signal or a voicemail saying they'll call back, which they never do. If I'd known their customer service basically doesn't exist I never would've bought from them. Don't make the mistake I did.
Jennifer W.Nov 21, 2024
If I could leave zero stars I would. Our order arrived damaged and getting anyone to help has been incredibly difficult. We bought a record player as a Christmas gift for my daughter and they've done absolutely nothing to fix the situation. Phone calls go unanswered and when you email with details they respond with one useless sentence. It's baffling that this company is still operating.
Patricia G.Nov 14, 2024
Got stuck with a pair of 200 dollar Rebel wireless earbuds. Tried contacting House of Marley through their website and their ads but got no response for three months. The right earbud dies after one song and the left lasts about 6 hours. So much for sustainability when defective products just end up in landfills. After years of buying their wired earbuds I switched to Skull Candy Dime 3s wireless for 30 bucks and they work great. Don't waste your money here.
House of Marley Review FAQ
What is House of Marley's overall rating on RetailCoupons.com?
House of Marley is rated 1.3 out of 5 based on 19 customer reviews. Approximately 89 percent of reviews are one-star ratings, reflecting widespread customer dissatisfaction primarily around customer service and product durability.
What are the most common complaints about House of Marley?
The most frequent complaint is unresponsive or inaccessible customer service, with shoppers reporting ignored emails and broken contact links on the website. Shoppers also report that products fail relatively quickly despite marketing claims about durability and sustainability, and that replacement parts are unavailable for discontinued items. Some reviewers noted poor build quality in speakers and turntables.
Are there any positive reviews for House of Marley?
A small minority of shoppers (approximately 5 percent) report positive experiences, praising product quality, design, reasonable pricing, and responsive customer service including replacement of failed items. However, these positive reviews are significantly outnumbered by negative feedback.
Do customers recommend House of Marley?
Based on review patterns, the overwhelming majority of shoppers do not recommend the company. Negative reviews cite concerns about product longevity not matching marketing claims, inability to obtain support or replacement parts, and poor customer service responsiveness. The one five-star reviewer indicated satisfaction, but this represents a very small portion of total feedback.
How do I write a review for House of Marley on RetailCoupons.com?
After making a purchase from House of Marley, you can submit a review on RetailCoupons.com by visiting the store page and selecting the review submission option. Share details about your experience with specific products, customer service, shipping, and product quality. Honest, detailed reviews help other shoppers make informed decisions.