House of Marley sells audio equipment, turntables, and speakers that emphasize eco-friendly design and durability. This page features customer reviews and ratings for the store to help you understand shoppers' real experiences with the brand's products and service.
House of Marley Reviews
1.3
19 reviews
What Shoppers Say About House of Marley
Created with AI, based on recent reviews
House of Marley is rated 1.3 out of 5 by 19 shoppers, with the vast majority expressing serious dissatisfaction. The dominant complaint across reviews is non-responsive or inaccessible customer service, with shoppers reporting unanswered emails, broken contact links, and inability to reach support staff. Additional concerns include products failing relatively quickly despite marketing claims about durability and sustainability, difficulty obtaining replacement parts for discontinued items, and poor build quality in some speakers and turntables. The company's environmental messaging is viewed skeptically by reviewers who experience product failures that contradict promises of longevity.
Very few positive experiences are reported. One shopper praised the quality, design, and price of products purchased and highlighted responsive customer service including a same-day replacement of a failed speaker. However, this isolated positive review is vastly outweighed by complaints about abandonment after purchase, lack of support infrastructure, and products that do not meet stated durability standards. For a brand built on Bob Marley's legacy, reviewers note the disconnect between the company's values and actual customer treatment.
Customer Reviews (19)
Sorted by: Most recentNicole H.Oct 21, 2024
Want your headphones falling apart in five months? This is your company. I've had both earbuds and over-ear headphones completely fall to pieces so it wasn't just one fluke item. Even when stuff breaks within warranty they won't offer refunds.
James V.Sep 9, 2024
Straight up scam. I ordered a set with two items but they only shipped one. They won't investigate the missing product or take any responsibility. Their customer service doesn't make any sense.
Kevin F.Mar 20, 2024
I paid for a Bluetooth speaker that cost about 120 dollars but it never arrived. Sent multiple emails trying to get answers and heard nothing back. Feels like they just took my money and ran.
Christopher R.Jan 25, 2024
Absolutely terrible customer service. The items I ordered went to the wrong location and when I asked for a refund or replacement they refused. Stay away from this website.
Richard N.Jan 23, 2023
The products feel cheap and the sound quality doesn't justify the cost. Both my original and replacement turntable had Bluetooth problems. The replacement even came with an uneven drive belt that probably would've snapped soon anyway, which shows they're not checking their work. The Bluetooth speakers have mediocre sound at best. All their talk about being sustainable gets contradicted by needing multiple replacement transactions for faulty products. Classic modern business where everyone's unhappy except the people making money.
Michael L.Jan 4, 2023
The customer service team needs fixing themselves. They still owe me a refund but keep blaming it on their accounting department. Pretty sure they're confused about how money actually flows in and out of a business.
Steven B.Dec 6, 2022
The Stir It Up wireless turntable I got is basically unusable because the needle produces so much chatter, and I've seen lots of reviews online saying this is a common issue with their turntables. Trying to get a return from House of Marley Canada has been a nightmare. Their policy says they cover return shipping for defective items, which mine clearly is, but getting them to actually cover it and provide any support has been impossible despite a week of trying.
Marcus T.Nov 22, 2020
The quality just doesn't match what you're paying for. Mine stopped working after about two weeks and I couldn't get anyone from their customer service to help. Save yourself the frustration and money by looking elsewhere or just toss your cash in the garbage, honestly you'd get better value.
Andrea S.Jun 11, 2020
Got sold a broken product and then had to wait over two months just to get a response after repeatedly trying to contact them by phone, email, and social platforms to get a warranty replacement. When they finally replied they wanted photos of the speaker, which had been sitting broken in my home the whole time and eventually got thrown out. I explained this to them and noted that their website warranty section never said I had to return the broken unit, not to mention the shipping cost I'd be stuck with. Now they're refusing to replace it due to their poor product and service. This company operates in a shady, untrustworthy way.
House of Marley Review FAQ
What is House of Marley's overall rating on RetailCoupons.com?
House of Marley is rated 1.3 out of 5 based on 19 customer reviews. Approximately 89 percent of reviews are one-star ratings, reflecting widespread customer dissatisfaction primarily around customer service and product durability.
What are the most common complaints about House of Marley?
The most frequent complaint is unresponsive or inaccessible customer service, with shoppers reporting ignored emails and broken contact links on the website. Shoppers also report that products fail relatively quickly despite marketing claims about durability and sustainability, and that replacement parts are unavailable for discontinued items. Some reviewers noted poor build quality in speakers and turntables.
Are there any positive reviews for House of Marley?
A small minority of shoppers (approximately 5 percent) report positive experiences, praising product quality, design, reasonable pricing, and responsive customer service including replacement of failed items. However, these positive reviews are significantly outnumbered by negative feedback.
Do customers recommend House of Marley?
Based on review patterns, the overwhelming majority of shoppers do not recommend the company. Negative reviews cite concerns about product longevity not matching marketing claims, inability to obtain support or replacement parts, and poor customer service responsiveness. The one five-star reviewer indicated satisfaction, but this represents a very small portion of total feedback.
How do I write a review for House of Marley on RetailCoupons.com?
After making a purchase from House of Marley, you can submit a review on RetailCoupons.com by visiting the store page and selecting the review submission option. Share details about your experience with specific products, customer service, shipping, and product quality. Honest, detailed reviews help other shoppers make informed decisions.