The Perfumed Court specializes in fragrance samples and decanted perfumes, offering access to discontinued and hard-to-find scent lines. This page aggregates ratings and reviews from RetailCoupons.com shoppers to help you decide whether to shop there, based on real customer experiences with selection, pricing, shipping, and customer service.
Theperfumedcourt Reviews
What Shoppers Say About Theperfumedcourt
The Perfumed Court receives sharply divided reviews, with 18 shoppers rating it 3.6 out of 5. About half of reviewers praise the store's selection of fragrances (particularly discontinued lines and samples), quick shipping, and reasonable shipping costs. However, a significant portion of buyers report serious issues with order fulfillment, unresponsive customer service, and difficulty obtaining refunds or replacements for damaged or missing items. Some customers also note concerns about pricing markups compared to international retailers.
Customer service emerges as the primary pain point in negative reviews. Shoppers report emails going unanswered for extended periods, voicemails unreturned, and account lockouts after attempting to resolve disputes. While some customers indicate that persistence eventually leads to resolution, the process often requires multiple negative reviews to prompt action. Positive reviewers consistently highlight the breadth of the fragrance selection and the value proposition of sample sizes, suggesting the store has merit for collectors but may struggle with operational reliability.
Customer Reviews (18)
Sorted by: Most recentThese folks are fantastic! I'm trying to identify a mystery fragrance that I think might be a vintage French perfume, so I ordered their classic French collection. Delivery was super fast and the prices felt fair for everything they included. Quick tip for anyone mentioning their samples smell like alcohol - fragrances can separate during shipping, so give each vial a quick shake before you crack it open. I'm enjoying one fragrance per day and having a blast figuring out which one is my mystery scent!
They've got a great range of options. I've ordered from The Perfumed Court multiple times, as have tons of other fragrance enthusiasts on Basenotes. They have an excellent reputation in the community, which is why I'm surprised to see some negative reviews on here. I've only had positive experiences with them.
I received seven samples and somehow every single one arrived smelling identical - like hand sanitizer mixed with a bus station bathroom and pure alcohol. Super letdown. The customer service rep who replied to my complaint was rude and unhelpful. This company used to be decent but something's changed for the worse.
Always had smooth transactions with them. Buying decants saves you a ton compared to full bottles and their selection is pretty solid. Right now they're not taking phone calls, but that's understandable. Shipping typically takes around a week. No real complaints there. Shipping is a flat rate, so I'd recommend waiting until you have a bigger order and also catching one of their 20% flash sales they run around holidays.
The fragrances themselves are solid, but the service experience left something to be desired. Pricing runs higher than most other decant retailers, though their catalog is significantly larger and has stuff you genuinely can't find elsewhere. I came here specifically for hard-to-find items, which they had. The site is pretty minimal and works fine. My disappointment stems from how they handled my order mix-up. They responded within a day, owned up to the mistake, and sent a corrected tracking number. While I appreciate that, I was surprised they didn't do anything extra to rebuild goodwill - no rush shipping upgrade, no discount code for next time, nothing. I wasn't expecting compensation, but most companies throw in something after messing up. Before I order again, I'll definitely shop around to see what other sellers have available.
Got 9 samples sent to me. The shipping was incredibly quick - only took 5 days after they printed the label, with about 6 or 7 days total from when I paid. Everything arrived beautifully packaged and they even tossed in a piece of candy as a nice touch. Five stars across the board! I didn't see tons of reviews floating around for this vendor online, so I figured I'd share my positive experience here.
Can't figure out why some people are complaining, but I'm really happy with my decision to shop here. After dropping $250 on a Guerlain cologne and only using a quarter of it, I started looking for smarter ways to buy fragrances. That's when I found The Perfumed Court and I couldn't be more satisfied with my two orders from April. Follow their Twitter account because they run flash sales that can save you serious money - wish I'd known that before my first purchase. I'd have saved 22% on that one! My first order included spray samples of Creed Aventus, Guerlain Santal Royal, Guerlain Vetiver, and Dior Sauvage. I ordered online on the 13th and got it on the 18th. They were temporarily out of the Sauvage but sent it separately a few days later. The second order went similarly smoothly with more Creed and Guerlain, plus some Tom Ford and YSL samples. Still working through them all to figure out what works best for different occasions, but I can say this is the way to go. These are quality decants of genuine fragrances, and I've spent about $100 on what would've cost thousands at retail. They last forever too!
I've grabbed samples from the Perfumed Court several times and it's been super helpful! Most of the scents I want are pricey, and I've definitely wasted money over the years on full bottles that disappointed me - even after testing them in stores. The problem is stores usually won't give you a real sample, but that's what you actually need to make a smart choice. Just spraying something on quick and buying it doesn't work. The Perfumed Court changed that for me. I can now try top-tier fragrances in smaller decanted amounts, wearing each one multiple times to see if I really love it or if people compliment it. I just ordered 5 decants and wore a different one each day - and I found the one my husband called pure sex! You guys are awesome, TPC!