Therabody.com sells massage guns, facial devices like the Theraface mask, and other wellness technology products. This page aggregates shopper reviews and ratings for Therabody.com to help you understand customer experiences with their products and service.
therabody.com Reviews
1.7
17 reviews
What Shoppers Say About therabody.com
Created with AI, based on recent reviews
Therabody.com has highly polarized reviews, with 17 shoppers rating it 1.7 out of 5. The majority of negative reviews cite severe customer service failures as the primary complaint. Shoppers report difficulty reaching support teams through email and messaging systems, unresponsive staff, slow responses to warranty and return inquiries, and unhelpful interactions when problems do occur. Several reviewers describe shipping delays during peak seasons and frustration with lengthy return authorization processes. Product issues mentioned include devices that stopped working, units arriving broken, and one report of headaches from the Theraface mask.
A small segment of long-term customers report consistently positive experiences, praising the product quality and describing support interactions as genuinely helpful and professional. These satisfied customers have maintained relationships with the brand for years without issues. The stark contrast between positive and negative reviews suggests that customer service experiences vary significantly, though current feedback is dominated by complaints about communication breakdowns and unresponsive support channels.
Customer Reviews (17)
Sorted by: Most recentMichael V.Jan 16, 2023
Customer service here is basically nonexistent. Warranty returns? Plan on waiting at least 2 months, and that's just for a brand new gun that was broken straight out of the box. The company doesn't respect its customers at all, and they have zero faith in anyone who buys from them. It would be more accurate to call it the customer dis-service department.
Derek S.Jan 10, 2023
My theragun mini broke while still covered and I sent it back for a replacement. They sent back a replacement without the massage head. Their next replacement wouldn't even work with the gun. These people run their warranty and customer service like they have no clue what they're doing. Just really bad support across the board.
David C.Sep 8, 2022
Really disappointed with the ownership and management of this operation. They need to make some serious changes around here.
Amanda N.Jul 5, 2022
Placed an order that seemed to get lost in their system. Never got a confirmation email even though my card showed a pending charge. Their chat team answers quickly but I had to reach back out multiple times because they kept missing their own deadlines. When I finally asked to cancel that order and place a new one through chat, somehow that pushed my first order through, and I ended up getting charged for both. Then on top of that, the device stopped working after less than a week. The chat people get you connected fast but the actual help is pretty surface level and nothing gets resolved quickly. The whole experience is disappointing for something with such premium pricing.
Brandon H.Dec 20, 2021
They came through and made it right. Would suggest giving them a shot. My product arrived broken and getting them to respond was incredibly difficult. After waiting more than a week they finally contacted me but wouldn't approve a refund or get a replacement out by Christmas. Update: They fixed the situation and sent me my replacement product. Super happy with what I got now.
Timothy J.Dec 20, 2021
They worked things out and I'm glad. Definitely worth recommending. Item came damaged but was really hard to get ahold of anyone. Took over a week to get a response and they wouldn't refund or replace it before the holidays. Update: Finally got it sorted and now I have my replacement. Really satisfied with my purchase now.
therabody.com Review FAQ
What is Therabody.com's average rating?
Therabody.com is rated 1.7 out of 5 based on 17 customer reviews collected by RetailCoupons.com. The ratings show a significant split, with 82 percent one-star reviews and 18 percent five-star reviews.
What do customers praise about Therabody.com?
Long-term customers highlight product durability and quality across the product range, including massage guns and facial devices. Some reviewers praise the helpfulness and professionalism of the support team, noting that representatives are responsive and genuinely interested in resolving issues.
What are the main complaints about Therabody.com?
The most frequent complaint is unresponsive customer service, with multiple shoppers reporting unanswered emails and ignored messages through the company's internal messaging system. Additional complaints include slow shipping (especially during peak seasons), complicated return and warranty processes, cold or unhelpful support responses, and products arriving defective or failing shortly after purchase.
Do shoppers recommend Therabody.com?
Recommendations are mixed. The five-star reviewers strongly endorse the brand, particularly long-term customers. However, the majority of recent reviews are highly negative, with shoppers explicitly warning others about customer service difficulties and advising potential buyers to consider alternatives.
How can I write a review for Therabody.com on RetailCoupons.com?
You can share your experience with Therabody.com products and service on RetailCoupons.com by visiting the store page and submitting a review. Include specific details about your purchase, the product performance, and any interactions with customer service to help other shoppers make informed decisions.
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