The Shade Store Reviews

The follow-up and service after purchase has been really poor. One of my blinds was broken right out of the box. It's been almost four months and I still don't have a replacement.

It's strange to me that there are so many unhappy customers out there because my experience was really positive. Janet at the Boca Raton store was super professional, genuinely helpful, and very willing to work with my needs. They're also really responsive whenever questions come up. I'd recommend this place without hesitation.

I'm honestly confused why so many people complain about this company because I had a wonderful experience with them. Janet from the Boca Raton area was nothing but professional, helpful, and went out of her way to make sure I was taken care of. They also get back to you really fast whenever you need something. I'd definitely recommend them to anyone thinking about ordering.

These motorized shades cost way too much for what you're getting. The batteries drain incredibly fast and you can't use them without power at all. Normal lithium batteries last for years, but these gobble up one every month even with very light use. They don't even look that impressive a couple months in and you'll probably end up hating them. Look elsewhere and keep your money.

These motorized shades are a rip-off for what you're paying. The batteries drain way too fast and there's no way to operate them without the power source. Lithium batteries typically last years, but these will eat through one in just a month or so even if you barely use them. After a little while they don't look that great either and you'll end up resenting them. Do yourself a favor and check out other options. Save your cash.

We opened a trade account and ordered some curtains for our home. The panels ended up being an inch too long, which I had specifically said I didn't want from the start. When I mentioned it, they wanted to charge me two hundred fifty dollars just to have someone come look at it with pictures I'd already sent. A local rep stepped in and they dropped the fee. But it took five months to actually fix the problem. I had to send multiple emails and hear excuse after excuse. The local office can't seem to make decisions about what gets done. Someone emailed asking how everything worked out, I replied and got thanked and told they'd look into the issues. I asked if they'd offer a discount on my next purchase and they've stopped responding. Really bad customer service, especially to someone with a trade account.

I purchased the motorized solar shades and they turned out to be perfect for what I needed. The whole experience was really easy and straightforward. Erica from the Roslyn location was phenomenal. She really understood all the different options and helped me pick the perfect fabric to match my home. The measuring process was done correctly, the shades came in quickly, and the installers showed up right on time and were professional the whole way. They left their shoes at the door to protect my floors, carefully put in all the shades and set everything up including the remote and the phone app for controlling the shades from anywhere. The shades look beautiful and the motorized feature works great. The automatic timer adjusts them as the day goes on since my northwest windows get sun in the afternoon. Amazing product and amazing service, really nothing to complain about.

I got the motorized solar shades and they work exactly like I wanted. Everything went smoothly from start to finish. Erica at the Roslyn store was fantastic - she really understood the products and helped me pick the right material for my space. The measurements came out right, the items showed up fast, and the installation crew got here when they said they would and were really professional. They took their shoes off to keep my floors clean, paid close attention to every detail during installation, and got the remote working plus set up the app so I can control everything from my phone. The shades look fantastic and the motorized function is perfect. The timer even adjusts them during the day as my northwest facing windows get afternoon heat. Everything worked out great. Really happy with both the product and the service.

The design consultants at this company are genuinely lovely and the technicians know what they're doing. That's pretty much where the positives end. Their pricing is way too high for the quality they deliver, and they talk a big game about taking care of customers but honestly their customer service is the absolute worst. I'd give them a zero if I could. I started working with them in June 2023 and by February 2024 I was completely done. I ordered custom motorized shades before I even moved into my new apartment. I live in a two window NYC place, and I spent six thousand dollars. I was okay paying that amount because I saw it as something that would last and be worth the investment. My apartment gets no direct sun so these should hold up for a really long time. Three times they sent me shades that were poorly made, plus they wouldn't respond to messages and barely finished the paperwork on a fourth replacement after three weeks of measuring again. Eight months went by and I finally got my money back. Then they tried to keep almost nine hundred dollars for installation and taxes, which was pretty bold. I had to tell them the sale should be completely reversed.

I put forty-five thousand dollars into the shade store and got back terrible service. I'm still waiting for the master bedroom curtain panels that were supposed to show up in mid-December. This is keeping me from moving into my new house. Now they're saying early February. These are supposed to be available in three weeks. Nobody gave me any heads up that things were delayed - they just didn't bring those items when they delivered the rest of my order, which had lots of problems anyway. The measurements were off, product information was wrong, and so on. One of their installers drilled a hole in the wrong spot on a window and just left it there - you can see it. When I tried getting ahold of customer service, no one called back. Everybody passes the buck and seems like they don't care. Getting anyone on the phone is nearly impossible - they just email you but don't actually address your concerns. After trying many different ways to reach someone, customer service finally answered and offered to waive installation on one product worth five hundred dollars for all my headaches. Then they went ahead and charged me for it anyway. I spent another two hours on the phone trying to get that charge reversed. More emails, more calls and I still haven't gotten this sorted out. The missing curtain situation is still not finished.