The Shade Store specializes in custom window coverings including curtains, shades, and blinds. This page features customer ratings and reviews to help shoppers understand what to expect from their products and service.
The Shade Store Reviews
2.0
21 reviews
What Shoppers Say About The Shade Store
Created with AI, based on recent reviews
The Shade Store receives sharply divided opinions from shoppers, with 21 reviews averaging 2.0 out of 5. The positive reviews praise installation crews for professionalism, punctuality, and attention to detail, with customers noting that installers were knowledgeable and courteous. However, the majority of reviews report serious issues with product quality, fulfillment timelines, and customer service responsiveness. Recurring complaints include incorrect or damaged products that take months to resolve, replacements that do not arrive properly fitted, and communication breakdowns after the initial purchase. Multiple shoppers report year-long processes to receive functional products and describe feeling dismissed when seeking resolutions.
The disconnect between sales and post-purchase experiences appears to be a central issue. While showroom staff and sales representatives earn praise for being pleasant and helpful, customers report that customer service and fulfillment teams are unresponsive and ineffective. Several shoppers express frustration about being asked to repurchase items due to manufacturing defects, and others describe receiving products that remain incorrect despite multiple replacement attempts. The pattern suggests that service quality depends heavily on which department customers interact with, with installation crews performing well but operational fulfillment struggling significantly.
Customer Reviews (21)
Sorted by: Most recentJennifer P.Nov 8, 2023
We placed an order for a significant amount of custom curtain panels and paid in advance. The measurement process was really frustrating - we had to keep going back and forth because their team seemed confused about what windows we were even working with. Eventually the panels arrived after a long wait, but when we put them up they were way too long. We debated whether to deal with the hassle of taking them down and waiting some more, but decided to go for it anyway. When installation day came and the installer removed the six panels, he only had one box with him, so he stuffed the other four in garbage bags and said he'd handle it. Two months later, two panels showed up at our door. The other four? I called customer service and they told me they'd look into it and get back to me by the next evening. They said if we couldn't find them, they'd make new ones at no charge. That was generous of them. Surprise - no call came. I followed up the next morning and found out they'd tossed the remaining panels in the trash. Now we're waiting again, more weeks ahead. This whole thing has been going on for almost a year now, and I'm at my wit's end.
The Shade Store Review FAQ
How is The Shade Store's rating calculated?
The 2.0 out of 5 rating is calculated from 21 customer reviews on RetailCoupons.com. The current distribution shows 67 percent one-star reviews, 10 percent two-star, and 24 percent five-star reviews, with no three or four-star ratings.
What do customers praise most about The Shade Store?
Customers consistently praise installation crews for professionalism, timeliness, and expertise. Positive reviews highlight installers who arrive punctually, treat customers with respect, maintain organized work, and deliver quality results. Sales and showroom staff also receive praise for being pleasant and knowledgeable during the purchasing process.
What are the main complaints about The Shade Store?
The most common complaints involve extended delays in fulfillment (some spanning months to over a year), products that arrive damaged or incorrectly made, and poor customer service responsiveness after purchase. Several customers report being offered solutions that effectively require repurchasing products due to manufacturing defects, and describe frustration with items that remain incorrect despite multiple replacement attempts.
Would shoppers recommend The Shade Store?
Based on review patterns, opinions are divided. Customers who experience smooth installations recommend the service, but the majority of reviewers explicitly advise against the store, describing their experiences as worst purchases or stating they wish they had read negative reviews before ordering.
How can I write a review of The Shade Store on RetailCoupons.com?
Shoppers can rate and review The Shade Store on RetailCoupons.com after making a purchase. Reviews help other customers understand product quality, installation service, and post-purchase support. Detailed reviews that mention specific experiences with products, installation, and customer service are most helpful to prospective buyers.
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