The Spice House offers specialty spices and seasonings to home cooks and culinary professionals. This page aggregates shopper ratings and reviews to help you understand customer experiences with product quality, shipping, and service at thespicehouse.com.
The Spice House Reviews
1.3
3 reviews
What Shoppers Say About The Spice House
Created with AI, based on recent reviews
The Spice House is currently facing significant customer dissatisfaction, with shoppers reporting notable declines in product quality and service. Recent reviewers cite spoiled spices, off-putting smells in ground products, and quality deterioration since management changes, alongside shipping delays and premium shipping options that failed to deliver expected improvements. Long-time customers express particular frustration with unresponsive customer service, with one 20-year shopper unable to resolve a spoilage issue due to payment method limitations, and another reporting that their negative feedback was not published on the company site.
The recurring theme across reviews is a disconnect between the store's past reputation and current performance, with customers noting price increases paired with lower quality standards. Service recovery appears limited, as complaints about product defects and delivery issues have not been adequately addressed. These experiences suggest potential issues with inventory management, quality control, and customer support responsiveness that are driving away established patrons.
Customer Reviews (3)
Sorted by: Most recentDavid R.Feb 24, 2025
Used to be really happy with Spice House but things have changed since new management took over. Quality went down while prices climbed up. My most recent order was a mess from start to finish. I bought around $100 worth of spices and paid extra to get UPS shipping instead of regular mail. In the past their postal deliveries took forever, so I was willing to pay more for faster service. They took my money for the UPS upgrade but then shipped it through the Post Office anyway. I called to complain and they promised a credit for the shipping fee plus guaranteed the next shipment would actually go UPS. The spices never showed up on the expected delivery date. My credit card still had the charge for UPS service. I called again and they said they had sent it by postal service and it was already out for delivery. When I asked what they'd do about the shipping issue, they said there was nothing they could do. I told them to cancel everything and they hung up on me. The charge is still sitting on my credit card. I've already filed a dispute with my bank and I'm done with this company.
Patricia M.Jan 16, 2025
Got a bad batch of cloves that were clearly spoiled when I cracked open the package. Reached out to customer service and explained the situation, mentioning I've been shopping with them for over 20 years. Turns out they said they could've helped me out if I had paid by credit card since that would show up in their system, but my cash purchase didn't leave a digital trail. I found this response pretty disappointing and frankly felt like I was being penalized for using actual currency. When I asked about tracking the batch through their quality control system, they told me their computers couldn't even monitor lot numbers. That seems like a major oversight for a spice company. All I wanted was a replacement package of unspoiled cloves, but they kept saying no. I really miss the old days when you could go to their Milwaukee location, smell the spices right out of the bins, and get a fresh scoop in front of you. After more than two decades of supporting this business, I'm pretty let down by how this whole thing was handled.
The Spice House Review FAQ
What is the overall customer rating for The Spice House?
The Spice House is rated 1.3 out of 5 based on 3 recent customer reviews on RetailCoupons.com. The majority of ratings are one or two stars, reflecting customer concerns about product quality and service.
What are shoppers most dissatisfied with?
Reviewers most frequently complain about declining spice quality (spoilage, off-putting odors), rising prices, slow or unreliable shipping even when paying for expedited options, and unresponsive customer service. One reviewer noted their feedback was not published by the company.
Do long-time customers still recommend The Spice House?
Based on recent reviews, even long-time customers who have shopped for 20+ years are not recommending the store. They cite substantial declines in quality and service standards since new management took over, making it difficult to justify continued patronage.
Are there any positive aspects mentioned in recent reviews?
Recent reviews focus primarily on negative experiences. While one reviewer gave two stars rather than one, this appears based only on the product not meeting personal preference rather than satisfaction with service or quality.
How can I write a review of The Spice House?
You can share your experience with The Spice House on RetailCoupons.com to help other shoppers make informed decisions. Be specific about product quality, shipping times, and customer service interactions. Note that some reviewers have reported their feedback not being published elsewhere, so documenting your experience here provides valuable transparency.