TicketWeb US is a ticket sales platform that sells event tickets across categories including concerts, comedy shows, and local events. This page aggregates verified shopper reviews to help you understand what customers report about their experiences purchasing and managing tickets through the platform, including feedback on refunds, customer service, and pricing practices.
TicketWeb US Reviews
1.6
20 reviews
What Shoppers Say About TicketWeb US
Created with AI, based on recent reviews
TicketWeb US receives overwhelmingly negative feedback, with shoppers reporting severe issues across refunds, customer service, and fee transparency. The dominant complaint centers on refund denials, particularly when events are cancelled, rescheduled, or circumstances change (such as death in the family or scheduling conflicts). Multiple reviewers describe being assessed substantial fees that are not refunded even when events do not occur, and one shopper reported losing $100 due to unavailable support staff hours during a critical moment before an event. Shoppers also express frustration with opaque fee structures, unclear terms regarding chargebacks, and inconsistent refund treatment across customers.
The rare positive reviews (15 percent of the total) suggest some shoppers have had acceptable experiences, though the review excerpts provided do not detail what those positive experiences entailed. The overwhelming preponderance of one-star ratings and complaints about customer service availability, inflexible refund policies, and unexplained fees indicate systemic issues that have affected many customers.
Customer Reviews (20)
Sorted by: Most recentCarlos E.Jul 30, 2024
Their site couldn't process my credit card payment. After spending twenty minutes on the phone, they had no solutions to offer. There are no physical locations to buy tickets in person either. Definitely not worth it and I can't recommend this place. The experience felt discriminatory in addition to just having awful support.
Emma J.Jul 23, 2024
My mom bought me four tickets to a show for my birthday coming up this Friday. My friends and I showed up with my 18-year-old sister, but it turned out the venue had a 21 and over requirement. Here's the thing: there was nothing on the physical tickets saying anything about age restrictions. If that info had been printed on the tickets, I wouldn't have invited her. At the door when they checked IDs and saw she was underage, we got turned away. They sent us to the window where someone helped process a refund that would supposedly come through in a few days. Nobody gave us the choice to leave my sister behind and enter anyway. I emailed the company afterward to make sure the refund was happening. Now they're saying no, that all the age info was on their website. But nothing about it was printed on the actual tickets I received. I lost $400 because of this and the bad info I got at the venue. I could have sold those tickets to someone outside if I'd known ahead of time. This company operates shadily and doesn't care about taking care of customers.
Matthew R.Jul 16, 2024
Grabbed some tickets and then realized I wanted to change things around. Customer service replied within 24 hours with a new confirmation number and processed a full refund of my original charge without any hassle. When the refund came through, it was just as quick. Maybe those negative reviews are from way back and they've made improvements since then. Regardless, my personal experience was incredible from start to finish.
Christopher L.Jul 16, 2024
Recently bought some tickets and then needed to make adjustments to my order. They got back to me in less than a day with a new confirmation number and processed a full refund of my original purchase no problem. The refund came through just as quickly. It's possible those one-star reviews are from years ago and things have gotten better. All I can speak to is my own experience, which was absolutely fantastic from beginning to end.
Gerald N.Mar 29, 2024
Try buying directly at the box office instead if you can. This place offers almost no customer support. When you try to reach out by email, you get a security warning because they haven't updated their certificates. The whole website is a mess and clearly doesn't get any regular updates or maintenance.
Lauren G.Jan 3, 2024
This is a scam. Ordered tickets a few weeks back and I have my receipt to prove it, but the actual tickets never showed up. No one has responded to any of my emails. Total scammers.
Devon P.Nov 5, 2023
Got my tickets a couple weeks back but keep getting notices about holds on them. First they said there'd be a hold a week before the show, and now with just three days left, they're telling me there's still a hold in place. Reading through all these other complaints has me worried they're going to mess this up for me.
Victor S.Sep 11, 2023
Their terrible internet infrastructure combined with sky high ticket prices makes this place a nightmare. Just avoid it altogether if you care about your money.
Marcus T.Sep 8, 2023
Bought two concert tickets through this site and ran into a major problem. When we tried to get into the show, the tickets wouldn't scan properly. The system flagged them as invalid and we got turned away at the door. Really frustrating.
Sophie R.Oct 26, 2022
Don't let the bad reviews scare you away. A lot of those people just had issues with how customer service handled things, but the actual platform is legit. I ordered my tickets and had them in ten minutes with zero problems. Just make sure all your information is correct when you're placing your order.
TicketWeb US Review FAQ
What is TicketWeb US rated on RetailCoupons.com?
TicketWeb US is rated 1.6 out of 5 based on 20 customer reviews. The vast majority of reviews are one-star ratings, reflecting widespread dissatisfaction.
What do shoppers complain about most?
The most common complaints involve refund denials when events are cancelled or rescheduled, non-refundable fees that appear excessive relative to ticket cost, limited customer service hours that leave customers unable to resolve urgent problems, and inconsistent refund decisions across different customers in similar situations.
Are fees refundable if an event is cancelled?
According to shopper reports, fees may not be refunded even if an event is cancelled or rescheduled. Multiple customers describe being charged service fees that were retained despite event cancellations, though individual experiences vary. You should review TicketWeb US's specific refund policy and terms of service before purchasing.
What should I know about customer service?
Shoppers report that TicketWeb US customer support has limited operating hours, which can be problematic if issues arise close to event dates. One customer lost money when no support staff were available a few hours before an event to resolve a technical issue.
Do shoppers recommend TicketWeb US?
Based on the review distribution, most shoppers do not recommend the platform. Only 15 percent of reviewers gave five-star ratings, while 85 percent gave one star, primarily due to refund issues, fee practices, and customer service limitations.
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