Tile manufactures Bluetooth tracking devices and related accessories for locating lost items. This page aggregates shopper ratings and reviews of Tile and its customer service, helping you understand what to expect before purchasing.
Tile Reviews
1.2
22 reviews
What Shoppers Say About Tile
Created with AI, based on recent reviews
Tile is rated 1.2 out of 5 by 22 shoppers, with the vast majority reporting severely negative experiences. Shoppers consistently cite poor customer service as the primary complaint, describing unhelpful chat support, inability to locate orders despite confirmation emails, and staff who claim responsibility issues are the customer's fault. Additional recurring problems include refund delays or denials (some lasting months), order fulfillment errors (wrong product versions shipped), slow delivery times (around ten days), damaged items arriving on sale purchases, and an overall lack of accountability when problems occur.
Few shoppers report positive experiences. Those who do note that basic transactions like ordering and device activation worked smoothly initially. However, the overwhelming pattern shows that Tile's customer service fails when shoppers need assistance with returns, replacements, billing issues, or product support. Reviewers express frustration that the company either refuses responsibility or directs customers to third-party fulfillment providers (such as Digital River) as an excuse for service gaps. The consensus suggests avoiding Tile unless prepared for potential issues with no reliable recourse.
Customer Reviews (22)
Sorted by: Most recentKevin S.Jan 14, 2024
The instructions are confusing and customer support chat takes forever to respond. Even after all that I still can't get my tile working.
Sophia L.Dec 20, 2023
I ordered a tile keyfob and a card holder and my bank account got charged right away. Three days later I still haven't gotten an order confirmation or any updates. Reached out to support and they said they escalated it but haven't contacted me back. Still nothing after four days, no confirmation, no communication at all.
Jessica R.Dec 5, 2023
Got a single tile for my luggage on a trip and didn't realize upfront that you need to pay for a separate subscription plan to get the full tracking features. My coworker showed me their apple airtag and honestly the tracking quality on the tile is decent but definitely not as solid. Tried canceling the subscription later and man, what a hassle that was. Also worth knowing that once the battery dies, you're stuck buying a whole new tile since you can't replace it yourself.
Michael T.Oct 27, 2023
Used to be good. Just shows your phone's last location, not actual GPS though. Now tile got bought by life360 and if you keep using it you have to accept their new terms with no other choice. I've been using tile for eight years but can't accept what's coming so I'm out. Changed my rating from five stars to one.
Markus F.Mar 3, 2023
If you're in Switzerland watch out. The Swiss site gets redirected automatically based on your location but it's not actually run by tile, it's a completely separate company. Nobody told me this until after I already bought. The automatic redirect without being upfront about it feels dishonest, even if you're working with an authorized dealer. The company behind it is based out of the Netherlands and didn't mention that when I ordered, so I got hit with a customs bill that bumped my total price up by a third. If I'd known I would've ordered from a local shop instead, which is probably why they keep quiet about it. People also report in the app store that you don't even get replacement batteries with the premium plan in Switzerland which makes sense if they don't have local support. Swiss buyers should check the subscription limits before spending money. Plus you need different login info which is annoying.
Frank D.Feb 20, 2023
Customer service is terrible. You wait in the chat to talk to someone and they never show up. Skip this product entirely.
Andrew G.Dec 28, 2022
Paid extra for rushed shipping but my stuff didn't ship for a week. Tried canceling the order but was told it was already in processing so I couldn't. Even though it sat in processing for seven days. Told them I'd refuse delivery when it arrived. Update came through and items only showed up one day late. Not sure if they overnight shipped because of my complaint or if they just had no idea where their stuff actually was in the process.
Patricia J.Sep 25, 2022
Bought two tile pros to track my car in parking lots and both ended up showing completely inaccurate locations. There's no phone line to call so I had to email back and forth for weeks. Each rep gave me different instructions but nothing fixed the issue. Now they want me to return it but I have to pay for shipping myself.
Amanda C.Aug 31, 2022
Alexa connection is really unreliable. Even on the phone app it can't find the tile sometimes, then five minutes later it sends a message saying it found it. This happens all the time which is frustrating because when it does work it's actually pretty good.
Victoria P.Aug 5, 2021
Some of the worst customer service I've ever seen. They escalated my complaint about a defective product but never actually fixed it, then told me it's past the thirty day warranty window. They've had my tile the whole time and I'm still waiting for a refund. Now they need to escalate that too. It's been a nightmare.
Tile Review FAQ
How is Tile's rating calculated?
Tile's rating of 1.2 out of 5 is based on 22 customer reviews submitted to RetailCoupons.com. The rating reflects the average of all submitted star ratings, from 1 star (lowest) to 5 stars (highest).
What do shoppers praise most about Tile?
Shoppers who report positive experiences mention that the basic ordering and product activation process functions smoothly. A small number note that orders arrived as expected without complications.
What are the most common complaints about Tile?
The most frequent complaints involve customer service quality, including unresponsive or unhelpful chat support, difficulty locating customer orders, long refund processing times, and incorrect or damaged items shipped. Shoppers also report slow delivery, high shipping costs relative to delivery speed, and company refusal to take responsibility for service failures.
Do shoppers recommend Tile?
Based on the rating distribution, the overwhelming majority of reviewers do not recommend Tile. 86 percent of reviews are 1-star ratings, indicating significant dissatisfaction with the company's products or service.
How can I write a Tile review?
You can submit a review on this page by rating your experience on a scale of 1 to 5 stars and sharing details about your purchase and interactions with Tile. Reviews help other shoppers make informed decisions and provide feedback to retailers about their performance.
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