Tile manufactures Bluetooth tracking devices and related accessories for locating lost items. This page aggregates shopper ratings and reviews of Tile and its customer service, helping you understand what to expect before purchasing.
Tile Reviews
1.2
22 reviews
What Shoppers Say About Tile
Created with AI, based on recent reviews
Tile is rated 1.2 out of 5 by 22 shoppers, with the vast majority reporting severely negative experiences. Shoppers consistently cite poor customer service as the primary complaint, describing unhelpful chat support, inability to locate orders despite confirmation emails, and staff who claim responsibility issues are the customer's fault. Additional recurring problems include refund delays or denials (some lasting months), order fulfillment errors (wrong product versions shipped), slow delivery times (around ten days), damaged items arriving on sale purchases, and an overall lack of accountability when problems occur.
Few shoppers report positive experiences. Those who do note that basic transactions like ordering and device activation worked smoothly initially. However, the overwhelming pattern shows that Tile's customer service fails when shoppers need assistance with returns, replacements, billing issues, or product support. Reviewers express frustration that the company either refuses responsibility or directs customers to third-party fulfillment providers (such as Digital River) as an excuse for service gaps. The consensus suggests avoiding Tile unless prepared for potential issues with no reliable recourse.
Customer Reviews (22)
Sorted by: Most recentPierre D.Dec 23, 2020
Bought a kit for Christmas. During checkout on their site something went wrong and my delivery address got messed up completely. The package went to the wrong place. They only refunded thirty five dollars of the fifty five I spent and I had to pay for return shipping too. Total scam. Don't order from them.
Carlos V.May 9, 2020
The tiles themselves work well for finding stuff but the company's customer support is genuinely the worst I've dealt with. You can only chat with them, and their email doesn't even work. I dropped almost eighty bucks on replacement tiles and couldn't get them activated. Support stuck to a script and wouldn't adapt even when I explained multiple times their suggestions wouldn't work. After trying four different times I gave up and returned everything. Took three weeks after they received it to get a refund. Then a second shipment showed up that I never ordered. Asking for an RMA through their chat took forever to even load. After two weeks of getting nothing useful back, I disputed it with my credit card. Three months later they asked me to drop the dispute so they could refund it. I did but that's where it ended.
Tile Review FAQ
How is Tile's rating calculated?
Tile's rating of 1.2 out of 5 is based on 22 customer reviews submitted to RetailCoupons.com. The rating reflects the average of all submitted star ratings, from 1 star (lowest) to 5 stars (highest).
What do shoppers praise most about Tile?
Shoppers who report positive experiences mention that the basic ordering and product activation process functions smoothly. A small number note that orders arrived as expected without complications.
What are the most common complaints about Tile?
The most frequent complaints involve customer service quality, including unresponsive or unhelpful chat support, difficulty locating customer orders, long refund processing times, and incorrect or damaged items shipped. Shoppers also report slow delivery, high shipping costs relative to delivery speed, and company refusal to take responsibility for service failures.
Do shoppers recommend Tile?
Based on the rating distribution, the overwhelming majority of reviewers do not recommend Tile. 86 percent of reviews are 1-star ratings, indicating significant dissatisfaction with the company's products or service.
How can I write a Tile review?
You can submit a review on this page by rating your experience on a scale of 1 to 5 stars and sharing details about your purchase and interactions with Tile. Reviews help other shoppers make informed decisions and provide feedback to retailers about their performance.
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