Tommie Copper sells compression wear and recovery apparel, including sleeves, shirts, socks, and bras. This page aggregates shopper reviews and ratings for the store to help you understand what customers report about product quality, fit, customer service, and return policies.
Tommie Copper Reviews
1.0
15 reviews
What Shoppers Say About Tommie Copper
Created with AI, based on recent reviews
Tommie Copper has received exclusively one-star ratings from 15 shoppers on RetailCoupons.com. Reviewers report significant issues with product quality, citing flimsy materials, poor fit, loose threads, and compression that fails to deliver as advertised. The most consistent complaint centers on the company's return and exchange policies, with multiple shoppers describing high return shipping fees (ranging from $11.50 to $12.95), deductions from refunds, difficulty reaching customer service, and inflexible exchange policies that require receipts even for gift purchases.
Beyond product and return concerns, shoppers report problematic customer service experiences, including long hold times, refusals to cancel orders before shipment, and unresponsive support when packages fail to arrive. Several reviewers describe feeling that the products are overpriced relative to quality, and the accumulation of shipping costs, return fees, and partial refund deductions has left multiple customers significantly out of pocket even after attempting returns. No positive aspects of the shopping experience were mentioned across the available reviews.
Customer Reviews (15)
Sorted by: Most recentWilliam H.Jul 2, 2023
I'd been using a back brace for years and liked it until the fasteners gave out. I ordered a replacement that showed up a couple weeks ago, but it's already falling apart worse than my old one ever did. This shouldn't be that difficult to improve. They should fix the quality and offer it for a trial period.
Sarah K.May 15, 2023
This is a horrible scam operation. Last night their website had a technical problem that stopped me from ordering a BOGO that was clearly marked BOGO FREE. I ended up ordering just one item since the BOGO wouldn't work and had to pay shipping. When the site worked today, I tried ordering those same items at the BOGO price and called them about it. They put me on hold for 30 minutes. The rep insisted those women's support shirts weren't part of a BOGO yesterday, but they absolutely were marked BOGO FREE on the site. I offered to place the order today at the BOGO price if they'd refund my $7.99 shipping charge from yesterday's purchase. They refused. That's bad business. I run my own business and I know that losing $7.99 to keep a customer happy is smart because bad word of mouth can destroy you. Tommie Copper is a huge company that couldn't care less about their customers.
Patricia W.Apr 28, 2023
I bought compression socks on sale with a buy one get one deal for $71.57 total. They didn't fit right so I sent them back. When I got my refund, they had already taken out $12.50 for the return label. My refund ended up being just $31.79. The lady on the phone said that's their standard policy.
Sandra M.May 18, 2021
The actual product is fine, but I'm getting bombarded with emails from them constantly. We're talking 4 to 5 a day at least. There's literally no unsubscribe option and I can't block them. That's the only reason they're getting a single star from me.
Thomas D.Mar 23, 2021
Bought some shirts from Tommie Copper and felt confident about it because of their advertised 60 day money back guarantee. The shirts weren't comfortable, so I shipped them back. Three weeks after they confirmed getting the return, I still hadn't seen my refund. I sent them a message through their website asking about it but didn't get a reply for 3 days. I had to contact my credit card company to dispute the charge. Total disaster of a company. UPDATE: Surprisingly, I got a full refund just 11 minutes after posting this review.
Tommie Copper Review FAQ
How is Tommie Copper's rating calculated?
The store's rating of 1.0 out of 5 is based on 15 customer reviews submitted to RetailCoupons.com. Each review includes a star rating and written feedback about the shopping experience.
What do shoppers praise about Tommie Copper?
Current reviews available on RetailCoupons.com do not contain positive feedback. All 15 reviews received one-star ratings, so we cannot identify commonly praised aspects of the company at this time.
What are the main complaints about Tommie Copper?
The primary complaints are: poor product quality and fit relative to advertising claims, material defects such as loose threads, weak or nonexistent compression, high return shipping fees ($11.50 to $12.95), deductions from refunds, difficult and slow customer service (long hold times, unresponsive support), refusal to cancel orders before shipment, and inflexible exchange policies that require receipts even for gifts.
Are shoppers satisfied with Tommie Copper's return process?
No. Shoppers consistently report dissatisfaction with the return process, citing costly return shipping labels, additional fees for exchanges, deductions from refunds, long wait times on customer service calls, and difficulty getting returns approved without original receipts. Multiple reviewers noted that return costs and restrictions made the purchasing experience financially unfavorable overall.
Would shoppers recommend Tommie Copper?
Based on available reviews, shoppers explicitly discourage others from purchasing from Tommie Copper. One reviewer stated, 'I'm never ordering from Tommie Copper again and I'd strongly encourage anyone considering it to look at their return' policies, and the consistent one-star ratings reflect that customers do not recommend the store.