TopModern offers modern furniture and home decor items through topmodern.com. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from the site, from product selection and pricing to shipping and customer support.
TopModern Reviews
4.2
24 reviews
What Shoppers Say About TopModern
Created with AI, based on recent reviews
TopModern shoppers consistently praise the site's user-friendly design, wide product selection, and responsive customer service, particularly through LiveChat support. Many reviewers highlight competitive pricing and positive experiences with staff assistance. However, a notable subset of customers report significant shipping delays (extending to months), and several express frustration with promotional discount terms that lack clear visibility on product eligibility and exclusions, leading to disappointment when codes fail to apply at checkout.
Despite these shipping and promotion transparency issues, the majority of TopModern customers appear satisfied with their purchases and willing to return. The disparity between praise for customer service responsiveness and complaints about fulfillment timing suggests inconsistency in the company's operational performance, particularly around logistics.
Customer Reviews (24)
Sorted by: Most recentStephanie E.Apr 9, 2026
I ordered rugs and they took forever to arrive. Seriously, we're talking months. Then they want me to fill out a survey about how great the experience was?
Derek V.Mar 26, 2026
I registered with my contact info to get a 10% discount, but the one thing I wanted to purchase didn't qualify. I couldn't find anywhere on their site listing what items were excluded. Felt kind of misleading, honestly. I went ahead and bought it anyway though.
Michelle A.Feb 7, 2026
As someone shopping with you for the first time, I was expecting to get a discount. The site kept mentioning promotions, but when I entered the code they suggested, it turned out the products didn't qualify.
Christopher U.Oct 8, 2025
Kit helped me out through their LiveChat and got tax exemption set up on our account, which made ordering super smooth after that. Excited to see what happens next with delivery in the 2 to 4 week window and how the furniture shows up. We got an incredible deal on these chairs we've been hunting for, so I'm optimistic about this first purchase from them!
Christopher H.May 5, 2025
The site is straightforward to use and there's a great range of stuff available.
Raymond J.Feb 28, 2025
Kelly answered my call and wow, that alone is amazing. She was super friendly, helpful, and even followed up like she promised. She deserves more than a perfect score!
Patricia G.Jul 31, 2023
The exterior of this store looks sleek and upscale, but unfortunately the actual customer experience doesn't live up to that impression. I had to get in touch with their support team about canceling an order because my shipping updates weren't coming through like they promised on their website. When I did reach out, they said they couldn't pull up my order in their system. I had given them the wrong email by accident, but I still provided screenshots with my transaction number and other details. They seemed satisfied that this meant my order wasn't actually in their system. Then I received a second order confirmation email separate from my original one from a week prior. I thought that was really strange. Shortly after that, I got a shipping notification. I messaged customer service again questioning why an order was being shipped when they'd just told me it wasn't in their system. At this point, I'd already purchased the same item from another retailer. Their response was that it was too late to cancel my order and that the or
TopModern Review FAQ
What is TopModern's average customer rating?
TopModern is rated 4.2 out of 5 based on 24 customer reviews on RetailCoupons.com. The majority of reviews (71 percent) are five-star ratings, though roughly 17 percent of shoppers gave one-star ratings, indicating mixed experiences.
What do customers like most about TopModern?
Reviewers frequently mention the straightforward website design and broad range of furniture and home goods available. Customer service stands out as a strength, with shoppers noting fast response times and helpful LiveChat support that goes beyond basic assistance, such as setting up tax exemptions.
What complaints appear most often in TopModern reviews?
The most frequent complaint concerns extended delivery times, with some customers reporting waits of several months. A secondary issue is confusion around promotional discounts and coupon eligibility, as shoppers struggle to identify which products qualify before attempting to apply codes at checkout, leading to failed redemptions.
Are TopModern's promotional discounts transparent?
Multiple reviewers noted difficulty determining which items are eligible for advertised promotions and discount codes. While TopModern mentions available discounts on the site, the specific exclusions and qualifying product categories are not clearly listed, which has caused customer frustration.
Would TopModern customers recommend the store?
Most TopModern customers with positive experiences indicate they would shop again and recommend the store, particularly those pleased with customer service and pricing. However, those affected by lengthy shipping delays or promotion issues express less confidence in future purchases.