Travelex DE operates currency exchange and tax refund services at German airports, primarily at Frankfurt, Berlin, and Hamburg terminals. This page aggregates shopper ratings and reviews to help travelers understand the service quality and costs before using Travelex for currency conversion or tax refund processing.
Travelex DE Reviews
1.3
12 reviews
What Shoppers Say About Travelex DE
Created with AI, based on recent reviews
Travelex DE receives overwhelmingly negative feedback, with 12 shoppers rating the service at 1.3 out of 5. The primary complaints center on severely unfavorable exchange rates, hidden fees, and lack of transparency in currency conversion and tax refund processing. Reviewers report significant losses when exchanging currency at airport locations, with rates substantially worse than market rates and unexplained charges applied to tax refunds. Staff behavior is criticized for pressuring customers and steering transactions in ways that benefit the company rather than the traveler. One reviewer noted successful recovery of missing funds, representing the rare positive experience.
Shoppers consistently warn against using Travelex for currency exchange due to the financial impact of inflated rates and undisclosed fees. The service appears particularly problematic at major airport terminals where limited alternatives may pressure travelers into using their kiosks and services. Multiple reviewers indicate they will seek other providers in the future, and several characterize the company's practices as unethical or predatory toward travelers unfamiliar with current exchange rates.
Customer Reviews (12)
Sorted by: Most recentAmanda R.Jan 17, 2024
Watch out if you're at Berlin Brandenburg Airport. I exchanged 2000 USD and got around 1400 EUR in January 2024. The whole thing felt outrageous.
Christopher T.Apr 2, 2017
While passing through Frankfurt Airport, I changed some riyals to USD with Travelex. I couldn't believe it when I got home and realized they'd converted my riyals to euros first, then to dollars, which cost me over 900 USD. Airport exchanges typically aren't great, but this felt like legalized theft. That represented nearly a third of my monthly pay. I'm going to spend years spreading the word about this.
Travelex DE Review FAQ
What do shoppers say about Travelex DE exchange rates?
Reviewers consistently report that Travelex DE offers significantly worse exchange rates than market rates or competing services. One shopper documented receiving 66 EUR for 100 USD when online rates suggested approximately 85 EUR, a substantial difference that illustrates the markup customers face at airport locations.
Are there hidden fees when using Travelex DE?
Yes, multiple reviewers report unexpected charges on top of poor exchange rates. Complaints include fees of 3-4 EUR per tax refund receipt and charges of 5-6 EUR per receipt mentioned by airport staff. These fees are often not clearly communicated upfront, reducing the final amount customers receive.
Do shoppers recommend Travelex DE for tax refunds?
No. Reviewers report substantial losses when processing tax refunds through Travelex, with fees and processing practices reducing expected refunds by more than half in some cases. Shoppers recommend exploring alternative refund methods such as credit card deposits rather than cash payouts through Travelex.
Is Travelex DE transparent about costs?
According to reviews, Travelex lacks transparency regarding exchange rates and fees. Customers report that rates and charges are not clearly explained before transactions, and staff may pressure travelers toward specific payment methods. Reviewers characterize the company's practices as lacking honesty about pricing.
Where can I find Travelex DE services?
Based on shopper reports, Travelex operates kiosks and currency machines at major German airports, with confirmed locations at Frankfurt, Berlin, and Hamburg terminals. Availability may be limited to specific terminal areas, so checking in advance is recommended.