TRX Training sells suspension training equipment and fitness straps. This page shows what customers actually experience when ordering from the company, based on verified shopper reviews and ratings. Read on to see what matters most to buyers and where the company excels or falls short.
TRX Training Reviews
1.8
18 reviews
What Shoppers Say About TRX Training
Created with AI, based on recent reviews
TRX Training has a severe customer service problem that overwhelmingly dominates shopper feedback. Reviewers consistently report unresponsive support, missing items from orders, unexplained shipping delays, and difficulty getting refunds. Multiple shoppers mention that emails go unanswered, chat features don't work, and customer service interactions are ineffective despite polite responses. Some reviewers also raise concerns about recurring unauthorized charges to payment methods.
While a small minority of shoppers acknowledge that the product quality itself is acceptable, this praise is heavily outweighed by frustration with the company's operations and support. The fundamental issue appears to be a breakdown in order fulfillment and post-purchase communication rather than product defects. Shoppers consistently recommend looking elsewhere for similar products due to the company's apparent indifference to customer satisfaction and lack of improvement despite ongoing complaints.
Customer Reviews (18)
Sorted by: Most recentHassan F.Jun 6, 2025
The actual product quality is fine, but the customer service is really frustrating. Look for a different company if after sales support matters to you.
Marcus T.Jan 23, 2025
Fair warning: this company's only product is making you wait for your stuff. My order was missing items and it took nine separate emails to customer service to get anywhere. Every reply was polite and thanked me for my patience, but nothing actually happened. I finally disputed it with my credit card company and told them I wanted my money back for the missing parts. Suddenly it got shipped, except they just printed a label and didn't actually send anything. Steer clear of this place.
Edward P.Aug 23, 2022
Don't give these people your payment info. This is a scam outfit. They charge outrageous prices for some straps, but the real crime is when they keep coming back to your account to take more money.
Jessica W.Jul 9, 2022
Don't set up an account with these guys. They never respond to anything and they keep charging your card even if you're not using the service.
Derek C.Jan 28, 2022
This company is a complete mess. I ordered something and got items missing from my order. Getting them to respond is next to impossible. The chat feature doesn't work and emails go unanswered. Find another supplier.
Nathan J.Dec 24, 2021
While the actual product gets great feedback, this company clearly doesn't care about customer satisfaction or their reputation. I placed an order that hasn't shipped yet with no updates or way to talk to someone who might explain the delay. There's been consistent negative feedback forever with no signs of improvement or any effort to do better. The people running this place don't seem interested in what customers think.
Brian L.Dec 10, 2021
Got my TRX 24kg Kettlebell recently and everything looks solid. Packaging was done right and the item itself is great quality. Delivery took a bit longer than I was hoping but time wasn't an issue for me. Their online support was really responsive. When I first asked about shipping, I got an immediate auto message saying I'd hear back within 2 days. They actually reached out the next day with follow ups throughout that week too. I even brought up the tough reviews I'd seen and they acknowledged there had been some past issues. They mentioned they've been working to improve customer experience in recent months. Based on my experience so far, I'd definitely order from them again.
Patricia M.Mar 9, 2021
The equipment itself is fine, but here's the real issue. After you buy it, they hit you with a $19.95 monthly fee just to see the instructional videos for using it safely and correctly. They do throw in one free video per body part. I wasn't told when ordering that I'd be paying an extra $240 yearly for this. Nobody mentioned that before I completed my purchase. I called to send it back within the 30 day window. Charging customers extra just to learn the proper and safe techniques seems really dishonest.
Martin S.Jan 21, 2021
I waited 16 days total for my order to show up, and it took two weeks just to ship in the first place. The UK support team never got back to me even after multiple emails. No phone number exists to call them. I did manage to reach them through Instagram but they just blamed everything on Brexit. The thing is, their bad reviews go back over a year, so clearly this isn't a Brexit problem.
TRX Training Review FAQ
How is TRX Training's rating calculated?
The rating of 1.8 out of 5 is based on 18 verified customer reviews. The majority of reviews (72 percent) are one-star ratings, while 17 percent are five-star ratings, with very few middle-ground reviews.
What do customers praise about TRX Training?
A small portion of reviewers acknowledge that the suspension training straps themselves are of acceptable quality and function as intended for the fitness activity.
What are the main complaints about TRX Training?
The overwhelming majority of complaints concern customer service and order fulfillment. Shoppers report unresponsive support teams, missing items from orders, unexplained shipping delays, non-functional chat features, unanswered emails, and difficulty obtaining refunds. Some reviewers also mention concerns about unauthorized recurring charges to their payment methods.
Do customers recommend TRX Training?
Based on the review pattern, most shoppers do not recommend the company. Even those satisfied with product quality explicitly advise others to find alternative suppliers due to poor customer service and unresolved operational issues.
How can I write a review of TRX Training?
RetailCoupons.com invites verified customers to share their experiences with TRX Training. Reviews help other shoppers make informed decisions and provide feedback to companies about their service. Honest, detailed reviews describing both positive experiences and specific problems are most helpful to the community.