Turkish Airlines operates international flights connecting destinations across Europe, Asia, Africa, and the Middle East. This RetailCoupons.com review page aggregates verified shopper ratings and feedback to help travelers understand the actual experience of booking and flying with this carrier.
Turkish Airlines Reviews
2.9
21 reviews
What Shoppers Say About Turkish Airlines
Created with AI, based on recent reviews
Turkish Airlines is rated 2.9 out of 5 by 21 shoppers, with reviews sharply divided between detractors and supporters. Negative reviewers report serious frustrations including alleged hidden fees added at checkout, strict ticket policies that result in forfeiture of refunds if passengers skip any flight leg, substantial penalties for no-shows, and unresponsive customer service with refund requests going unanswered for months. Business class passengers have also complained about advertised amenities (such as fully flat beds) not being available as promised, and issues with missed flights due to delays where the airline allegedly proceeded without contacting the passenger.
Positive reviewers (representing roughly half of all ratings) appear satisfied with the airline, though the available review excerpts do not detail their specific praise. The stark polarization in ratings suggests that Turkish Airlines may deliver a satisfactory experience for some travelers while others encounter significant problems with billing practices, service recovery, and accommodation of special needs. Prospective passengers should carefully review ticket terms and confirm amenities before purchase.
Customer Reviews (21)
Sorted by: Most recentAhmed S.Mar 5, 2026
This airline ruined what was supposed to be an amazing holiday for us. Our flight from Manchester was running 2 hours late, which caused us to miss our next flight from Istanbul. When we got to the airport, they required us to get a visa because we had about 20 hours before our next departure. The airport staff was awful and completely unhelpful. We ended up stranded with a baby who was only 8 months old, getting shuffled between different desks with no one willing to actually help us.
Kevin W.Jan 19, 2026
This airline was fantastic on our recent round trip from Edinburgh through Istanbul to Cairo. This is the way air travel should be handled. Everything was included in the fare - luggage, complimentary headphones with tons of movies, TV, music and game options. The in flight food was delicious and also part of the ticket price. I would definitely suggest them to anyone flying.
Mark T.Nov 17, 2024
Took a trip from Birmingham to Bangkok with a stop in Istanbul. Both flights arrived right on schedule, and the crew members were fantastic with excellent service. No complaints at all. It seems like most of the negative feedback out there focuses on compensation issues, flight delays, and missed connections - a lot of which are honestly beyond what any airline can control. If you end up missing your flight for whatever reason, that's really on you, not the airline. As for compensation, just like with any carrier, you have to meet specific requirements. I thought this airline performed really well overall.
Youssef G.Dec 31, 2021
I'm recommending this airline based on fantastic experiences compared to many other carriers I've tried. After over 30 trips in five years, they've given us the finest customer service I've experienced. Egypt Air and Qatar Airways also deliver good service but at much steeper prices. Based on my travels, I'd also suggest avoiding Lufthansa, Royal Dutch, and Italia at any cost.
Jennifer B.Jul 28, 2021
I had reserved flights with this airline back in 2020 that got cancelled. I was thrilled when they processed my full refund pretty quickly, within a couple of months of the cancellation. Getting that money back so promptly gave me confidence that I could book with them again in the future.
Robert C.May 13, 2021
Got my refund back within a single day of my flight being cancelled. This airline really sets itself apart from others when it comes to handling refunds quickly. I had another good experience with their subsidiary getting a refund within 24 hours too. I should have taken them up on the refund plus extra percentage as a travel credit, but honestly in these uncertain times it's nice knowing that unlike most UK carriers or other international airlines where I've needed chargebacks, this one actually handles refunds properly. For me they're the gold standard like Jet2 back home, which is a huge factor when I'm picking flights. Years ago I stopped using third party booking sites after a nightmare with one of them, and I bet a lot of those negative refund stories come from people booking through those middlemen. Yeah, if you book direct with them the prices are slightly higher, but fixing problems is way easier and faster when you go straight to the airline. That's been my experience across all carriers.
Lisa C.Feb 1, 2021
The customer support team here is really kind and thoughtful. I'm really impressed with how willing they are to work with customers. This is hands down the best airline I've ever flown with.
Thomas K.Nov 24, 2020
We booked a group of six passengers from Helsinki heading to Cape Town in late March, but the airline had to cancel due to pandemic restrictions. After jumping through hoops to connect with them, we switched our tickets to mid-November instead. Unfortunately that flight got axed as well, so we decided to request our money back. The airline confirmed the cancellation and told us a refund would go back to our payment method. A week later, the funds showed up in our account. The response was quick and efficient, and we'll definitely fly with them again once things settle down and we can finally make that Cape Town trip.
Turkish Airlines Review FAQ
How is Turkish Airlines' rating calculated?
The 2.9 rating is the average of all verified customer reviews on RetailCoupons.com. The rating distribution shows that roughly half of shoppers gave one star while the other half gave five stars, with no middle-range ratings recorded.
What are the most common complaints about Turkish Airlines?
Recurring complaints include hidden fees or unexpected charges added at payment confirmation, strict ticket policies such as loss of refund if the first flight segment is skipped, substantial penalties for missing flights, poor communication during delays, unavailable advertised amenities (particularly in business class), and extended periods without response to customer service inquiries including refund requests.
Do shoppers recommend Turkish Airlines?
Reviews are deeply polarized. Roughly half of shoppers rate the airline very poorly (one star) while the other half rate it highly (five stars). This extreme split suggests the experience varies significantly by individual booking and circumstances. Prospective travelers should read specific reviews relevant to their planned route and ticket type before deciding.
What should I check before booking with Turkish Airlines?
Reviewers strongly recommend confirming the full final price before completing payment, carefully reading all ticket terms (especially policies on skipped flights and refunds), verifying that advertised amenities match your booking, and understanding penalty fees for no-shows or changes. If you have special needs or require specific seat configurations, confirm availability directly with the airline before purchase.
How can I leave a review of Turkish Airlines on RetailCoupons.com?
After flying with Turkish Airlines, you can share your experience by submitting a review on this page. Include details about your booking process, flight experience, customer service interactions, and any issues you encountered. Honest, specific feedback helps other travelers make informed decisions.
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