Turkish Airlines operates international flights connecting destinations across Europe, Asia, Africa, and the Middle East. This RetailCoupons.com review page aggregates verified shopper ratings and feedback to help travelers understand the actual experience of booking and flying with this carrier.
Turkish Airlines Reviews
2.9
21 reviews
What Shoppers Say About Turkish Airlines
Created with AI, based on recent reviews
Turkish Airlines is rated 2.9 out of 5 by 21 shoppers, with reviews sharply divided between detractors and supporters. Negative reviewers report serious frustrations including alleged hidden fees added at checkout, strict ticket policies that result in forfeiture of refunds if passengers skip any flight leg, substantial penalties for no-shows, and unresponsive customer service with refund requests going unanswered for months. Business class passengers have also complained about advertised amenities (such as fully flat beds) not being available as promised, and issues with missed flights due to delays where the airline allegedly proceeded without contacting the passenger.
Positive reviewers (representing roughly half of all ratings) appear satisfied with the airline, though the available review excerpts do not detail their specific praise. The stark polarization in ratings suggests that Turkish Airlines may deliver a satisfactory experience for some travelers while others encounter significant problems with billing practices, service recovery, and accommodation of special needs. Prospective passengers should carefully review ticket terms and confirm amenities before purchase.
Customer Reviews (21)
Sorted by: Most recentTurkish Airlines Review FAQ
How is Turkish Airlines' rating calculated?
The 2.9 rating is the average of all verified customer reviews on RetailCoupons.com. The rating distribution shows that roughly half of shoppers gave one star while the other half gave five stars, with no middle-range ratings recorded.
What are the most common complaints about Turkish Airlines?
Recurring complaints include hidden fees or unexpected charges added at payment confirmation, strict ticket policies such as loss of refund if the first flight segment is skipped, substantial penalties for missing flights, poor communication during delays, unavailable advertised amenities (particularly in business class), and extended periods without response to customer service inquiries including refund requests.
Do shoppers recommend Turkish Airlines?
Reviews are deeply polarized. Roughly half of shoppers rate the airline very poorly (one star) while the other half rate it highly (five stars). This extreme split suggests the experience varies significantly by individual booking and circumstances. Prospective travelers should read specific reviews relevant to their planned route and ticket type before deciding.
What should I check before booking with Turkish Airlines?
Reviewers strongly recommend confirming the full final price before completing payment, carefully reading all ticket terms (especially policies on skipped flights and refunds), verifying that advertised amenities match your booking, and understanding penalty fees for no-shows or changes. If you have special needs or require specific seat configurations, confirm availability directly with the airline before purchase.
How can I leave a review of Turkish Airlines on RetailCoupons.com?
After flying with Turkish Airlines, you can share your experience by submitting a review on this page. Include details about your booking process, flight experience, customer service interactions, and any issues you encountered. Honest, specific feedback helps other travelers make informed decisions.
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