TYR Sport specializes in competitive swimwear, swim caps, goggles, and related training products. This page shows what shoppers say about their experience ordering from tyr.com, covering product quality, shipping reliability, and customer service responsiveness.
TYR Sport Reviews
What Shoppers Say About TYR Sport
TYR Sport receives sharply divided feedback, with shoppers either highly satisfied or deeply frustrated. Those who praise the brand highlight quality product design, noting features like comfortable swim cap fits and textured interior coatings. However, a substantial majority of reviewers report serious operational and customer service failures, including unshipped orders (some delayed for months), missing items from shipments, and non-responsive or unhelpful customer support that fails to resolve issues or follow up on inquiries.
The company's handling of problems appears to be the primary source of dissatisfaction. Shoppers describe being given promises of next-day shipping that go unfulfilled, discovering items were never in stock despite being ordered, and receiving only partial refunds without proactive investigation into missing inventory. The lack of responsive, solution-oriented customer service compounds frustration with logistics issues, with multiple reviewers noting they received no replies to emails or received single unhelpful responses without follow-up.
Customer Reviews (22)
Sorted by: Most recentTYR has really worked out great for me. After losing a significant amount of weight, I needed to replace my whole athletic wardrobe. I happened to need new gear around the time they were running promotions. Their shoes, swim equipment, wetsuits and athletic apparel have held up incredibly well and performed way better than other brands I've used. I'm also a big fan of my TYR knit beanie and own two of them. TYR is hands down my favorite, with 2XU being a solid second choice. The one issue I ran into was a hoodie that kept shedding black fibers onto everything I wore underneath it. After washing it inside out a bunch of times, it stopped doing that.
TYR has been really fantastic for me. I went through a major weight loss and needed completely new workout clothes and gear. Fortunately I needed those new sizes right when TYR had promotions running. Their shoes, swim stuff, wetsuits and athletic wear have lasted way longer and performed way better than other brands I've worn before. I'm also obsessed with my TYR knit beanie and actually have a couple of them. TYR is definitely my top pick, with 2XU coming in as a strong second. One thing I did run into was a hoodie I got that shed black fibers all over anything I wore under it. After washing it inside out several times that problem went away.
Nearly two months just to see my refund. I made my purchase on November 19th from their European site and the shoes got held up at customs because of a missing invoice. I sent them an email asking for the paperwork but they never answered, so the package eventually went back to them. I emailed again to ask if they'd resend the shoes - still no answer. I tried contacting them on Facebook and Instagram with no luck either. Around a month in, on December 9th, I finally get a response saying they'll ship it back out. I waited for tracking information but never got it, so I sent another message. On the 17th they tell me they'll issue a refund instead. Over the next few weeks I keep following up and get no responses until January 11th when the refund actually goes through. That's basically a month after they promised the refund and two months from when I originally placed the order. There was no apology, no acknowledgment that their handling of this was bad at all. This has honestly been the worst online shopping experience I've ever had. Everyone else saying to take your business elsewhere is right.
Terrible company. Don't shop with them. I've never experienced worse customer support in my life.
Ordered some shorts and they sent the wrong size. I called customer service and they shipped out the correct size right away. They told me to just keep the original pair and give them to someone else. Couldn't have been simpler or faster.
Got some shorts in the mail and they were the wrong size. Reached out to their team and they immediately sent the right size. They even told me to just give the incorrect pair to someone else instead of making me send them back. Great and straightforward process.
The shipping takes forever and their return process is a nightmare. On top of that, they won't give you all your money back - and you have to pay for return shipping out of your own pocket too. If I ever need TYR stuff in the future, I'm buying it somewhere else.
Picked up a bathing suit that didn't fit correctly for around $37. When I sent it back, I only got about $16 in credit. They wouldn't refund the costs for shipping both ways and the handling charges. There are lots of other companies out there that handle returns way better without hitting you with all these extra costs.
Will never be back with TYR. Their women's swimwear line is really cheap quality.
Ordered swim trunks for my husband and they arrived way smaller than expected - basically half the normal size. We had a vacation coming up so I reached out to see if they could rush a replacement, but they weren't very helpful. I ended up returning them, but they took $4.99 off my refund. When I asked why, they said it was a return shipping label fee. Ended up spending $10 total for a pair of trunks that didn't fit right at all.