TYR Sport specializes in competitive swimwear, swim caps, goggles, and related training products. This page shows what shoppers say about their experience ordering from tyr.com, covering product quality, shipping reliability, and customer service responsiveness.
TYR Sport Reviews
2.2
22 reviews
What Shoppers Say About TYR Sport
Created with AI, based on recent reviews
TYR Sport receives sharply divided feedback, with shoppers either highly satisfied or deeply frustrated. Those who praise the brand highlight quality product design, noting features like comfortable swim cap fits and textured interior coatings. However, a substantial majority of reviewers report serious operational and customer service failures, including unshipped orders (some delayed for months), missing items from shipments, and non-responsive or unhelpful customer support that fails to resolve issues or follow up on inquiries.
The company's handling of problems appears to be the primary source of dissatisfaction. Shoppers describe being given promises of next-day shipping that go unfulfilled, discovering items were never in stock despite being ordered, and receiving only partial refunds without proactive investigation into missing inventory. The lack of responsive, solution-oriented customer service compounds frustration with logistics issues, with multiple reviewers noting they received no replies to emails or received single unhelpful responses without follow-up.
Customer Reviews (22)
Sorted by: Most recentDavid P.Oct 20, 2019
I buy almost everything for swimming from TYR, from bags to goggles. Their stuff is great and I really love the quality for the money. Got a sports bra one time that was way too loose, so I decided to return it. Turns out I made an error and accidentally sent back some t-shirts instead. Their customer service team member reached out and was incredibly kind about it. They even sent back the items I had mistakenly shipped at no cost to me. That's outstanding service right there. Whenever I need something for my swim workouts going forward, TYR is where I'm shopping.
Marcus T.Oct 20, 2019
I get pretty much all my swimming stuff from TYR - bags, goggles, everything. Really impressed with the quality and the pricing. Bought a sports bra once that turned out to be too large, so I sent it back. Turns out I messed up and actually returned some t-shirts instead by accident. One of their customer service people called me about it and was super nice. They sent back the wrong items I had shipped them without charging me a thing. That's the kind of service that brings me back. I'll definitely be shopping with TYR for my swim training needs.
TYR Sport Review FAQ
What is TYR Sport's overall rating?
TYR Sport is rated 2.2 out of 5 based on 22 customer reviews on RetailCoupons.com. The rating distribution is heavily skewed, with 68 percent of reviews being one-star ratings and 27 percent being five-star ratings, indicating polarized customer experiences.
What do shoppers like about TYR Sport products?
Customers who rate the company highly praise the quality and design of the products themselves. Specific positive feedback mentions comfortable swim cap fits and well-made textured interior coatings that feel good to wear. The products are generally described as solid when they arrive as ordered.
What are the main complaints about TYR Sport?
The dominant complaints involve order fulfillment and customer service. Shoppers report orders that remain unshipped for months, items listed as available that turn out to be out of stock, missing items in shipments, and broken promises about shipping timelines. Customer support is repeatedly criticized as unresponsive, unhelpful, and unwilling to follow up on issues or escalate problems.
Is TYR Sport's customer service responsive?
Based on reviews, customer service responsiveness is a significant weakness. Multiple shoppers report emails going unanswered, receiving only one unhelpful response with no follow-up, and attempts to reach support through multiple channels (email, chat, social media) yielding little to no assistance in resolving order and shipment issues.
Would shoppers recommend TYR Sport?
Recommendations are split. Those rating five stars appear satisfied with product quality, but multiple one-star reviewers explicitly state they will not order from TYR again and express reluctance to recommend the company due to shipping delays, inventory problems, and poor customer service experiences.