Vitauthority sells collagen powders and nutritional supplements. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from the site, covering product quality, shipping reliability, and customer service responsiveness.
Vitauthority Reviews
1.4
5 reviews
What Shoppers Say About Vitauthority
Created with AI, based on recent reviews
Vitauthority receives overwhelmingly negative feedback from shoppers, with the vast majority reporting serious issues with order fulfillment and customer service. Common complaints include receiving empty or incorrectly labeled products, unresponsive customer support that fails to address problems, shipping delays exceeding one month, double charges, and difficulties obtaining refunds. One reviewer noted that the collagen powder product itself performs well, but this positive is vastly outweighed by operational and service failures. Another long-time customer indicated they previously enjoyed the products but have become frustrated by the company's inability to handle basic order management, such as notifying customers when items are out of stock before partial shipment.
The few reviewers who had positive experiences with the actual products emphasize that Vitauthority's core issue is not product quality but rather order accuracy, timely delivery, and responsiveness when problems occur. Shoppers report particular frustration with the company's refund policy, which calculates the 60-day return window from order date rather than delivery date, and which imposes a 15% processing fee on returns. These operational and policy-related problems appear to be the primary drivers of the extremely low ratings, leaving customers feeling that the company prioritizes protecting itself from claims over resolving customer issues.
Customer Reviews (5)
Sorted by: Most recentSarah M.Apr 8, 2026
Been a loyal Vitauthority customer for quite a while and generally liked their stuff, but lately the way they handle orders and get things shipped has turned into a real problem. I had three items coming in my subscription box, and as a real business you'd think they'd contact me if something wasn't available instead of just sending what they have, charging me shipping anyway, and calling it done. So I stopped my subscription. Then they hit me with a BOGO deal so I gave them another shot and ordered the Multi Collagen Burn bundle that came with a free shaker and sample packet. Today it shows up and the packing slip lists all three items, but that's clearly not what I got. Had to email them about the mistake again. They did respond within 24 hours with an apology and asked for photos and the receipt, which I provided no problem since the paperwork shows three items. I'm just exhausted having to deal with these kinds of mix-ups over and over. Something's clearly broken in how they handle orders from start to finish.
David K.Jun 4, 2025
Complete rip-off operation. I ordered the Multi Collagen Burn Powder in the unflavored version for 38.52 and what showed up was just an empty plastic bottle in the package with no actual product inside. They got a tracking number to prove it was delivered, which makes it nearly impossible to dispute that nothing was actually sent. When I contacted them about the missing product, they just kept going in circles and repeating the same tracking info. Stay away from this company. Don't waste your money on what amounts to fraud.
Robert H.Apr 29, 2025
The collagen powder itself is fantastic and I've been buying it forever, especially since it mixes right into my morning coffee without any fuss. But their customer service team is basically nonexistent. I opened a brand new container clearly marked as unflavored and found out when I added it to my coffee that it was actually the fruity flavored version instead. I've sent multiple messages since then and either got nothing back or just received an automated response that doesn't actually help. This experience has made me start looking for another collagen brand to switch to.
Marcus T.Feb 12, 2025
Worst customer service experience ever. Got charged twice on one purchase, then waited over a month to get my order shipped out. When it finally arrived, the post office sent it back saying the address was wrong, though I'm not even confident that was the real issue. They're now asking for another 10 dollars just to send it again. Absolutely not happening. Nothing they sell is worth dealing with this mess. If they treat customers this way, I have serious doubts about the quality of what they're actually selling.
Jennifer P.May 19, 2023
These products simply don't deliver on their promises and I wasn't able to get my money back. The refund window runs sixty days from when you place your order, not from when it arrives at your door like I thought it would be. Their policy states unused items can be returned within sixty days of the order date for a refund with a 15% processing fee taken out. Save yourself the disappointment and expense. I didn't see any weight loss or reduction in cellulite despite what they advertise.
Vitauthority Review FAQ
What is Vitauthority's overall rating on RetailCoupons.com?
Vitauthority is rated 1.4 out of 5 based on 5 customer reviews. The overwhelming majority of reviews are one-star ratings, reflecting serious concerns about order fulfillment and customer service.
What do shoppers praise about Vitauthority?
Several reviewers state that the collagen powder products themselves work well and mix easily into beverages like coffee. Some customers note they have been repeat purchasers for extended periods, indicating satisfaction with the actual product formulation.
What are the most common complaints about Vitauthority?
Shoppers consistently report receiving empty bottles, wrong product flavors, unresponsive customer service, extended shipping delays (over one month), duplicate charges, and difficulty obtaining refunds. Customers also express frustration that the company does not proactively communicate when items are out of stock or when orders cannot be fulfilled completely.
How does Vitauthority's refund policy work according to reviews?
According to customer reviews, Vitauthority allows returns of unused items within 60 days of the order date (not the delivery date) for a refund minus a 15% processing fee. Reviewers indicate confusion and dissatisfaction with this policy, particularly the calculation method and the restocking fee.
Would shoppers recommend ordering from Vitauthority?
Based on these reviews, the vast majority of customers would not recommend Vitauthority. While some acknowledge the product quality is good, the problems with order accuracy, shipping, and customer service responsiveness are severe enough that most reviewers advise against purchasing from the company.