Waitrose Reviews

How is it okay to fire an employee for catching someone stealing? Your stores have signs everywhere saying shoplifters hurt all of us. This doesn't add up.

Leadership and management, you should be ashamed of yourselves. Apparently protecting thieves matters more than standing by dedicated employees. One of your staff got let go simply for trying to stop stolen goods from walking out the door. Seems like you're more concerned with lawsuits than supporting the people who work for you. That's it for me with this chain. Never coming back.

It's funny really. Apparently customers can just stroll into Waitrose and leave with whatever they want without paying. The only catch is if some brave employee actually tries to stop them, they'll lose their job anyway and the person keeps the items. Waitrose talks about doing the right thing, but these actions say the opposite. Sometimes I wonder if they'll ever actually take a stand and mean it. But based on recent events, probably not anytime soon.

Purchased some salmon through the online order for Friday night, but it had an incredibly short shelf life. It was already past the date by Tuesday, just three days later. Didn't realize until I got home and opened the fridge. Since it had been frozen, I couldn't refreeze it. The customer service reps weren't any help either. Apparently three days is totally acceptable for fresh online orders. This was a total waste of money. I'll be switching to M&S in the future where the quality and freshness are reliable.

Been shopping at Rushden since 2004 and things have really gone downhill. This used to be a proper premium store with premium service. Now you've usually got just one manned till open when there are actual queues forming at self-checkout too. Staff hangs around chatting by the self-service area but disappears when you actually need help. The self-checkout machines are overly sensitive - move your bag slightly and you need staff approval. Today a delivery driver parked about a foot from our window on the grass verge, and when we said something, his response was pretty much 'I'm new and only 20.' Felt like a non-issue to him. Magazines now come every other month instead of monthly. And here's the kicker: no disposable cups unless you bring your own coffee cup. They say it's for the planet, yet half the food is wrapped in plastic and you need to buy a plastic bag to take it home. Ready meals are questionable too. That slow-cooked beef curry for supposedly two people is awful. You get maybe five tiny bits of beef, it's mostly fat, and costs six quid fifty.

I'm appalled by how I was treated by a couple of staff members at the Havant location. While I was going through the self-checkout process, I was closely observed by an assistant standing within arm's reach the entire time, which made me feel really uncomfortable and suspicious. When my taxi arrived and I headed to the exit, the trolley wheels suddenly locked. Another staff member immediately stopped me and demanded to see my receipt. I'm 71 years old and I've never felt so embarrassed in my life. This was completely uncalled for.

Ordered the Rainbow Birthday Cake for my niece's birthday celebration and it turned out fantastic. The cake was super light, really fluffy, and my family members went crazy for it. Definitely would get it again. Highly recommend.

Grabbed the Rainbow Birthday Cake for my young relative's party and it was absolutely incredible. Not only was the texture light and fluffy, but everyone at the gathering demolished it. Couldn't have asked for better. Five stars all the way.

Really let down by Waitrose's customer service team. Brought up a problem and got a sluggish response that wasn't useful at all, plus there were basic mistakes in their replies. They said they'd sort it out but just handed me off to the store instead. Back and forth emails went nowhere. I shouldn't have to trek to the branch in person just to get someone to actually do their job. I do love the products themselves, but customer service seriously needs improvement.

Windmill Hill Branch deserves a mention. The folks working there are super friendly and really helpful. The place is always neat and well maintained.