Watch Shop sells watches and watch-related products online. This page aggregates customer ratings and reviews from shoppers who have purchased from watchshop.com, helping you understand the store's strengths and weaknesses before you buy.
Watch Shop Reviews
3.7
21 reviews
What Shoppers Say About Watch Shop
Created with AI, based on recent reviews
Watch Shop has a sharply divided customer base, with two-thirds of shoppers rating the store five stars and one-third giving it one star. Positive reviewers appreciate the watch selection and product quality when orders arrive in good condition. However, the recurring complaints are severe and consistent: customers report extremely slow or nonexistent customer service responses (sometimes weeks of silence), a returns process that appears deliberately difficult to navigate, and a pattern of refusing refunds for broken or damaged items. Multiple shoppers describe items arriving defective, being unable to reach support despite multiple contact attempts, and ultimately having to pursue legal action or accept losses rather than receive help.
The most damaging pattern involves customers who received non-functional watches, paid for expedited shipping that was not honored, and then experienced complete communication breakdowns when trying to resolve the issue. Reviewers indicate that customer service representatives initially respond but then go silent, leaving customers to bear costs for return shipping on broken merchandise. The returns system itself has been reported as down or non-functional, forcing customers to use alternative methods at their own expense. For shoppers experiencing problems, Watch Shop appears to be unresponsive and unwilling to take responsibility for defective products or failed service promises.
Customer Reviews (21)
Sorted by: Most recentNathan H.Jun 16, 2025
They're really slow to respond to messages. Their return process is way too complicated and seems intentionally designed to stop people from sending things back, even when items are broken or not what you'd expect.
Vincent P.Mar 21, 2025
The returns system is down, which left me having to pay out of my own pocket to mail back a broken watch. Customer service said they wanted to help and asked for more info, but radio silence after 48 hours. They just reply to look good on the surface but don't actually fix anything. Honestly feel like I got ripped off. I bought a watch as a present and dropped an extra 12 pounds on shipping. It showed up in a cheap plastic bag, which wasn't great for the price. But here's the bigger problem: the watch is dead as a doornail with a dead battery. I checked the reviews after the fact and wish I had before ordering. Hit up customer service through chat, burned 30 minutes waiting, and they gave me a refund link that supposedly takes two weeks. When I told them the link was broken, they admitted it was a known issue! So I'm sitting here with a broken watch I can't even return. Total disaster. Save yourself the headache.
Robert T.Mar 16, 2025
Got a Michael Kors watch and paid extra for next-day delivery, but it took 2 days to show up. Even worse, the watch doesn't actually work. I've been trying to reach out to customer service since mid-March with no luck. It's been over a week and nobody's gotten back to me. I'm asking for my money back because this whole experience has been terrible.
Derek L.Mar 13, 2025
Bought a watch for Christmas and it quit working after a couple weeks. I reached out five different times through their service channels but got radio silence. Finally had to file in small claims court just to get a response. They wouldn't even say sorry for sending me broken stuff or own up to the problem. They wanted me to buy my own replacement battery. Eventually they offered a refund only if I shipped the watch back at my own cost. I'd skip this place entirely. They push out defective products and won't stand behind them.
Katherine J.Feb 9, 2025
The watch arrived damaged and the packaging was destroyed. Their returns system wasn't working at that time, so customer service told me to send it back using recorded mail to their returns center. Six weeks later it shows as delivered via Royal Mail, but the returns team says they can't locate it and won't give me a refund. Customer service just keeps telling me to contact Royal Mail, even though there's evidence it got to them. After I gave them the extra details they wanted to look into it, I haven't heard a peep since.
Justin W.Nov 28, 2024
Purchased a Calvin Klein watch for my sister. When it got here and I looked at it, it clearly had been worn before. Really disappointing.
Sarah E.Dec 28, 2023
Fantastic service. I ordered a watch on Christmas Day and it landed at my door by the 28th. Nothing to grumble about whatsoever. Super pleased with my purchase.
Michelle A.Nov 18, 2023
Great prices and excellent delivery. Because of my mistake I had to change my order, but they handled the swap flawlessly. Got my refund and my new order processed in just two days.
Watch Shop Review FAQ
How is Watch Shop's rating calculated?
Watch Shop is rated 3.7 out of 5 by 21 shoppers on RetailCoupons.com. The overall rating reflects all submitted reviews; however, the distribution is unusual here, with two-thirds of reviewers giving five stars and one-third giving one star, creating a polarized customer experience.
What do satisfied customers like about Watch Shop?
Five-star reviewers represent a significant portion of ratings but specific praise details are limited in available reviews. The high five-star count suggests some customers are satisfied with product selection and quality when purchases proceed smoothly.
What are the main complaints about Watch Shop?
One-star reviewers consistently report slow or absent customer service responses, overly complicated returns processes, refusal to refund defective merchandise, and delays in promised delivery times. Multiple customers describe sending items back without receiving refunds, experiencing weeks of communication silence after contacting support, and being told the returns system was down.
Should I shop at Watch Shop?
The polarized ratings suggest Watch Shop works smoothly for some customers but poses significant risk for others. If you receive a defective item or need to return something, recent reviewers indicate you may face substantial delays, unresponsive customer service, and difficulty obtaining refunds. Consider shopping elsewhere if reliable customer support is important to your purchase decision.
How can I write a review for Watch Shop?
RetailCoupons.com welcomes reviews from customers who have made purchases. Share your honest experience, including details about product quality, shipping speed, customer service responsiveness, and the returns process. Balanced reviews (both positive and negative) help other shoppers make informed decisions.