Wayfair Canada Reviews

Ordering a rug from them was a complete disaster. I requested a 71 by 48 inch size but got a 32 by 48 inch instead. I reported it and they said they'd send a replacement. It never showed up. From there, everything fell apart. The system showed contradictory messages like 'item ineligible for refund or replacement' even though they'd already approved a replacement. I kept escalating and getting promises, but wrong size rugs just kept arriving. This happened FOUR times total before I finally asked for my money back. To their credit, every rep I spoke with was professional, patient, and genuinely sorry. The issue wasn't the people but the warehouse mistakes and poor coordination. I'd really like to know from them how this happened and what they're doing to stop it.

Their customer service is deceptive and ethically questionable. They're practically con artists. These people would fit right in at a dishonest phone operation. Don't trust anything they say on their site about guarantees, shipping times, or warranties.

This company is untrustworthy and lacks integrity. Their customer service team operates like a scam operation. Everything they advertise online regarding warranties, shipping schedules, and product guarantees is completely unreliable. I would stay far away from them.

After roughly three years the hot tub unit packed it in and drained itself during the cold months, causing severe ice damage that made it worthless. This design isn't right for Canada's climate because a quality spa won't just lose water when it's freezing. Wayfair couldn't assist because of how long I'd owned it. I'd skip this model and be cautious about ordering expensive stuff through them. Life smart spa brand especially.

After three years of use, my spa unit completely failed and emptied out during winter, resulting in major freeze damage and making it totally unusable. This product clearly isn't built to handle Canadian winters since a quality hot tub shouldn't drain without anyone noticing when temps are dropping. Wayfair wouldn't help because of how long I'd owned it. I can't recommend this brand or purchasing expensive items like this from them.

Completely unreliable and confusing service. I called customer service twice about when my order would arrive. The first person told me tonight, the second said tomorrow. Nobody could give me straight facts. It seems like their departments aren't talking to each other, which just wasted my time. Look elsewhere if you want dependable info.

Used to have success with them but my most recent order was a letdown. I bought something online then got notified the next day that they miscalculated and the real price was twice what I paid. I'm taking my money elsewhere now.

Previously had good luck shopping with them, but recently it went downhill when I purchased an item and got told the next day that they'd made a pricing mistake and I actually owed double. That's when I stopped buying from them.

I'd shopped with them successfully before, but this last purchase turned into a nightmare. I ordered something online and the next day they said there was an error and the price was actually double what I paid. That's when I decided to take my business elsewhere.

Absolutely awful. The package ended up at the wrong location, so I retrieved it myself, then assembled the sofa only to find it was damaged. The bed component won't even extend properly. When I contacted them about getting the right part, they wanted me to disassemble the whole sofa, repack it, carry it upstairs, and drop it off with a shipping carrier. Really?