W.B. Mason is a supplier of office and business products including business cards, envelopes, paper, and other supplies. This page provides independent shopper ratings and reviews of the company's products and service on RetailCoupons.com.
W.B. Mason Reviews
1.7
24 reviews
What Shoppers Say About W.B. Mason
Created with AI, based on recent reviews
W.B. Mason receives predominantly negative feedback from shoppers, with serious concerns about order fulfillment, customer service responsiveness, and product quality. Recurring complaints include orders that never arrive or are cancelled without refunds, unresponsive customer support representatives, unexpected account status changes after payment, and quality issues with printed materials and paper products. Shoppers report being given conflicting information about delivery problems and experiencing long hold times when attempting to resolve issues.
A small portion of reviewers report positive experiences, though the vast majority of feedback highlights systemic problems with reliability and customer care. Issues range from printing errors on business cards to missing shipments and confusing billing practices that allegedly penalize customers retroactively. Multiple shoppers indicate they have escalated complaints to regulatory agencies such as the Better Business Bureau due to frustration with the company's response to problems.
Customer Reviews (24)
Sorted by: Most recentSusan B.Aug 6, 2021
This was the worst customer service I've experienced. My order was supposed to arrive the day after I placed it but never showed up. I contacted their team and got the runaround and excuses. A field rep called the next day telling me to just go to Staples instead, saying my items wouldn't arrive for at least three more days and that the website availability info wasn't trustworthy. When I asked to speak to his supervisor, he laughed it off. His manager is apparently on vacation and according to him, there's nobody else at the company who can handle complaints. I need reliable delivery or I can't work with a company. The rep told me I could have his manager's number but that's not helpful. I called back and the other reps at least tried to help without mocking me.
David M.Apr 16, 2021
The toner cost way too much, but it was the only place that had stock. Delivery took longer than promised which sucked. My coupon didn't work because of all these exclusions. I needed to send back the item since I ended up getting my fliers printed somewhere local instead. Their return policy requires the packaging to be in perfect condition, but they shipped it by slapping a label right on the box, which left marks and damage. Seems intentional so you can't return anything. Never shopping here again.
Michelle J.Sep 14, 2020
DO NOT ORDER FROM HERE. I bought sixty dollars worth of hand sanitizer back in March when everything started shutting down. Weeks passed without any word so I emailed asking to cancel if it wasn't shipping soon. They ignored me. Five months later a package shows up and I get billed for hand sanitizer I don't need anymore. It's not even the brand I ordered. I emailed and called asking about a return and got nothing. This is a scam and totally unethical.
George S.Jul 30, 2020
I've been ordering from WB Mason for years and used to know what to expect. But everything changed after COVID hit. Problems keep piling up. They delivered water but I forgot to grab the bottles. I called to schedule a pickup for them. Nobody ever came. I called five times over three weeks and still nothing. My landlord ended up fining me because the hallway was cluttered with the bottles. It's a tiny hallway. I finally switched to a different company and gave them the old bottles. WB Mason keeps sending me invoices but couldn't manage to pick up those bottles.
W.B. Mason Review FAQ
What is W.B. Mason's average rating?
W.B. Mason is rated 1.7 out of 5 based on 24 customer reviews on RetailCoupons.com. The majority of reviews are one-star ratings.
What do customers praise about W.B. Mason?
A small percentage of reviews are five-star ratings, indicating some customers have had satisfactory experiences. However, positive feedback is significantly outweighed by negative reviews, and praise is not a dominant theme in recent customer feedback.
What are the most common complaints about W.B. Mason?
Shoppers repeatedly report issues with order fulfillment, including orders that never arrive or are cancelled without refunds. Customers also complain about unresponsive customer support, unexpected account changes after payment, quality problems with printed products and paper, and conflicting information from support representatives about delivery issues.
Do customers recommend W.B. Mason?
Based on the review distribution, the vast majority of recent customers do not recommend W.B. Mason. Most reviewers express dissatisfaction with the company's order fulfillment, customer service, and business practices.
How can I write a review of W.B. Mason?
You can submit a review on RetailCoupons.com by visiting the W.B. Mason store page and following the review submission process. Share your honest experience with the company's products and service to help other shoppers make informed decisions.