We-are.travel sells hotel vouchers for partner properties across Europe. This page aggregates customer ratings and reviews to help you understand what shoppers experience when purchasing and using these vouchers, including real feedback about booking ease, accommodations, and customer service.
We-are.travel Reviews
2.8
4 reviews
What Shoppers Say About We-are.travel
Created with AI, based on recent reviews
We-are.travel offers hotel vouchers for properties across Europe, but shoppers report deeply divided experiences. Some guests praise exceptional hospitality and amenities at their partner properties, noting warm staff service, clean rooms, and quality spa and dining facilities. However, multiple reviewers describe severe booking obstacles that made their vouchers unusable for years, citing partner hotels with severely limited availability windows, restrictive booking policies requiring advance phone calls, and refund processes that were equally difficult. The core complaint centers on the practical impossibility of redeeming purchased vouchers at the listed properties, despite the company eventually offering customer support to resolve disputes.
With half of reviews giving one star and the remaining split between four and five stars, satisfaction appears to depend heavily on either having smooth experiences at partner properties or successfully navigating booking complications through direct company intervention. Shoppers considering this service should carefully verify booking policies and availability constraints for their specific destination property before purchase.
Customer Reviews (4)
Sorted by: Most recentPatricia S.Jul 24, 2025
We've visited Althof Retz multiple times now and every trip has been better than the last. The staff greets you warmly, even the restaurant manager remembers you and makes you feel welcomed back. The rooms are spotless, the spa facilities are wonderful, and their breakfast spread is amazing. Really impressed with the attention to detail and genuine hospitality throughout our stays.
David M.Jul 17, 2024
We purchased a hotel voucher for a property in Cavalese, Italy and ran into serious problems trying to actually use it. The hotel only allows bookings during summer months with virtually no explanation, and you're required to call 15 days before your planned visit just to find out if they have availability. Hotel Grünwald apparently opens just a handful of times throughout the year, but there's no way to know when or if those dates match your schedule since they don't publish their availability window. Over the course of 3 years we made multiple booking attempts, all unsuccessful. We also requested a refund and got nowhere. The restrictions that make this voucher nearly impossible to use aren't disclosed anywhere on the we-are.travel website or the hotel's site. When we reached out for help, their response was basically that it's the hotel's problem, not theirs. We were told to contact the hotel directly and that we-are.travel isn't responsible. There's zero customer service support here. The company could have reached out to the hotel to work something out, but they clearly have no interest in helping. This has been a complete waste of money.
Rachel T.Dec 21, 2023
We bought a Livigno voucher and it's impossible to actually reserve a room whenever you want. Hotel Mota has maybe one or two available dates each year, and they don't care if those dates work for you or not. We spent 3 years trying different times to book with zero success. Getting a refund turned out to be just as impossible. If you value your money, skip buying these vouchers unless you want to throw away 400 euros or more. Both we-are.travel and Hotel Mota provide awful customer service.
We-are.travel Review FAQ
How is We-are.travel's rating calculated?
The 2.8 out of 5 rating is based on 4 verified customer reviews. Currently, 50 percent of reviews are one star, 25 percent are four stars, and 25 percent are five stars, reflecting highly polarized customer experiences.
What do shoppers praise about We-are.travel?
Reviewers who had positive experiences consistently highlight the quality and warmth of service at partner properties, including attentive staff, clean facilities, and strong amenities like spa services and breakfast offerings. At least one shopper noted that We-are.travel's customer service team was helpful in resolving disputes.
What are the main complaints about We-are.travel?
The recurring complaint is that hotel vouchers are extremely difficult or impossible to redeem. Multiple reviewers report that partner hotels have severely limited availability (sometimes just one or two dates per year), require advance phone calls 15 days before intended visits, restrict bookings to specific seasons, and offer no flexibility if those limited dates don't work for customers. Refunds have also reportedly been difficult to obtain.
Do shoppers recommend We-are.travel?
Recommendations are sharply divided. Guests who successfully used vouchers and experienced good service recommend the company highly. However, shoppers unable to redeem vouchers due to booking restrictions explicitly warn against purchasing, mentioning wasted money and years of unsuccessful redemption attempts.
Should I check partner hotel policies before buying a voucher?
Yes. Based on customer reviews, it is essential to directly contact your intended partner hotel before purchasing a voucher to confirm current availability windows, booking requirements, seasonal restrictions, and any advance notice periods. This can prevent purchasing a voucher you cannot realistically use.