Webb’s Water Gardens Reviews

Their website said the item was out of stock, but I found the exact same thing on another platform marked as coming from their warehouse at the same price. I bought it there instead. When I asked if they could add the rewards points to my account, they refused and didn't give me any reason. Hard to justify supporting a company that doesn't follow through on their own rewards program.

I've been a customer for over a decade and have never experienced any problems. The prices are solid and the service is excellent.

Just wrapped up another order for winter supplies including cold water bacteria and food. I've been shopping with Webb Online for years and remain very happy. Their pricing is competitive, they run frequent promotions and discount codes, plus they offer free shipping on orders over $49. Using my Pond Points to save money has been awesome too. I've only had one problem in all that time, which was a missing piece from an item that came in an open box. Called them up and they shipped the part right out.

Products arrived different from what I ordered. The owner knows about it and refuses to help fix the problem. Do yourself a favor and shop elsewhere. This is pretty disappointing.

If you're running a business and have a contract with this company, watch out. They don't stick to the terms and conditions they actually signed, even though their agreement clearly states multiple times what they agreed to. A reliable business partner honors what they've committed to in writing. These guys didn't deliver on that. Be cautious.

Great experience here. I picked up a small mixed bag of butterfly koi and the whole process went smoothly. They arrived in perfect condition and all healthy based on the tracking info.

I've been shopping here for several years and I keep coming back for one main reason: Joseph. The guy really knows his stuff and genuinely cares about taking care of his customers. He gives advice based on what actually fits your budget and needs. I'm thrilled with both the products and the pricing. Your company is lucky to have someone like him on the team. Keep it up.

Needed help picking out a filter system for my koi pond after doing some initial research. Called Webb's and they provided exactly the guidance I was looking for. Placed an order for an Oase product and everything arrived quickly without any problems. A few months went by and then I ran into an issue. I reached out to Webb's and they sent me a replacement part within about a week. Unfortunately that first part didn't solve the problem. After working together with both Webb's and Oase, I got another part shipped out in roughly a week and now my system is working perfectly again.

I was hunting for a specific replacement part for my pond pump. Like most people, I searched for it by the pump brand and model number. Webb's popped up with a picture of what looked like the right part. I clicked through and bought it for around five bucks plus thirteen dollars for shipping on a tiny part about the size of a lighter. When it showed up, it was clearly the wrong part. I called to ask why they sent something that didn't match my pump, and they admitted they don't actually carry parts for my pump model. So why was their site optimized for my pump brand and model then? The person I spoke with told me I'd need to fill out an RMA form. What that really meant was I'd be paying another thirteen dollars to ship it back with UPS, which is apparently the only return method they accept. So this mistake ended up costing me twenty six bucks total out of pocket. Next step was calling my credit card company to dispute it. Stay away from this place.

I'd rate them lower than one star if I could. Honestly don't waste your time or money here. I ordered a uv filter and pump for one of my client's ponds. The charge went through fine. Then a couple weeks pass and I find out they just canceled my order without telling me. So I tried placing another order this morning and they processed the payment but then instantly refunded it for reasons nobody explained to me. I was panicking because my clients are counting on me. I don't usually buy online, but I decided to give it a shot since my regular supplier couldn't find what I was looking for. Ashley at their customer service was absolutely unhelpful, which honestly explains why they have so many negative reviews online.