Wholesale Marine Reviews

Avoid this retailer if you value customer support. I purchased a pair of aculifts and ran into problems, but when I tried to get help, they just bounced me back and forth with the manufacturer. Neither company would take responsibility, and I ended up losing close to a thousand dollars with no refund or replacement. The worst part is they even fought my bank dispute, which they somehow won. I wish I'd read the complaints about this place before spending my money. Buyer beware for sure.

My experience with Wholesale Marine was really frustrating. I ordered some Volvo Penta components and never got one of the main items I paid for. They said they'd refund me once they filed a claim for the missing package, but even after asking multiple times, that refund never showed up. To make it worse, another part I did receive had the right label but the wrong item inside the box. When I called to report it, they wanted photos of the unopened packaging, but my crew had already unpacked it to check. Now I'm stuck with a useless component and about $275 in the hole. Their process for handling mix-ups and missing orders is totally unprofessional, and I'd suggest finding a different supplier for important marine equipment.

I ordered a fuel filter element and somehow got a washer instead. Spent fifteen minutes on hold before the call dropped. Tried emailing and heard nothing back except for one initial response. Customer service here is pretty much non-existent. Not worth my time trying to get this sorted out, so I'm just buying the right part from someone else.

Their fraud department flagged my account with zero warning, no phone call, and no email explanation. I called them up and they said it was because I used my phone to place the order. So I tried ordering again, but they charged me twice without confirming anything. Now I've got seven grand in charges, with thirty-five hundred already heading back and the rest still pending. I keep getting texts saying thanks for the purchase when nothing is resolved. This place is a mess and I'm filing a dispute with my credit card company.

Ordered four pieces as a special order for a project kit and one piece got stuck in backorder with no ship date available. They won't cancel the whole order, so I'm forced to take delivery of just the three pieces. Can't return anything and can't finish my job without that final piece. Customer service rep Kourtney was absolutely useless.

I paid for an outboard engine and it never arrived. Don't waste your time with this company.

My boat cable never showed up after I ordered it. When I complained, they told me I'd have to sit around waiting over a week for them to file a mail trace before I could even think about getting my money back. They could've just shipped me a replacement instead of dragging things out.

Their website is a nightmare to manage. I actually liked their Captains club rewards program, so I spent a good amount of money with them planning to use those credits later. When I tried to redeem my points, they claimed I wasn't logged in when I made my purchases, even though I showed them photos proving otherwise. They still wouldn't give me credit for those points and I'm finished dealing with them. Gonna shop elsewhere going forward and customer service was totally unhelpful.