Wine Express is an online wine retailer offering a selection of wines with periodic sales and discounts. This page aggregates shopper ratings and reviews to help you understand what customers experience when ordering from Wine Express, from product quality and pricing to shipping reliability and customer service.
Wine Express Reviews
2.2
13 reviews
What Shoppers Say About Wine Express
Created with AI, based on recent reviews
Wine Express receives highly polarized reviews, with shoppers either praising quick delivery, competitive pricing, and good product selection, or experiencing significant frustration with shipping delays, unexpected fees, and poor communication. Satisfied customers highlight accurate orders, free shipping promotions, and competitive sales pricing. However, dissatisfied customers consistently report problems with delivery notifications failing to arrive, orders sitting in processing for extended periods without clarity, signature requirements not disclosed upfront, and most critically, aggressive restocking fees (20% of purchase price) combined with $25 shipping deductions applied to returns or failed deliveries, which multiple reviewers describe as impractical and unfair.
The core complaint pattern centers on lack of transparency regarding delivery logistics and return policies. Customers report discovering unfavorable terms only after problems arise, including surprise signature requirements and substantial fees that apply even when issues are beyond the customer's control. While some shoppers have positive experiences with product quality and pricing, the low overall rating reflects that many customers feel misled about how the service actually works, particularly regarding what happens when delivery complications occur.
Customer Reviews (13)
Sorted by: Most recentDennis W.Jan 30, 2024
I have to warn people about shopping with this business. Their behavior feels sketchy at best. They told me six days after I ordered that my wine had shipped, but when I checked with UPS they had nothing. I called their support line and they said shipments usually take a week to ten days. Well, it's been over two weeks now. I'm filing a dispute with my credit card company because something isn't right here.
Lauren M.Jul 29, 2023
I would rate them zero stars if the system allowed it. I ordered a bottle as a present with an expected delivery window of 7 to 10 days. The website tracking just said the order was shipped and nothing else. Weeks went by and my aunt never got the package. Customer service came back saying it was sent back due to delivery issues, but nobody ever told me any attempts were made. They charged me for the return and processing fees anyway. They offered to resend it but said the bottle wasn't available anymore. I asked if they had a similar one they could substitute and they refused. I asked if they'd send it when it came back in stock and got another no. Too much time has passed for me to dispute with my card company at this point, and they won't do anything further to help. Their website looks perfect with all those great reviews, but there's nowhere visible to post a negative one or share on Google. I'm not expecting my money back or for my aunt to ever receive that gift, but at least I can tell others to steer clear. This company takes your cash and disappears.
Kevin P.Jul 26, 2021
My shipment arrived in Houston during hot weather. There was no dry ice included. I've ordered lots of wine online before and places either wait for cooler months or pack it with dry ice. I asked for a refund and they said it would just take a few hours. It's been several days with nothing. I'm going to work with my credit card company to resolve this.
Wine Express Review FAQ
What is Wine Express's average rating and how many reviews does it have?
Wine Express is rated 2.2 out of 5 by 13 shoppers on RetailCoupons.com. The ratings are heavily polarized, with approximately 69 percent one-star reviews and 31 percent five-star reviews, and no middle-ground ratings.
What do satisfied customers say about Wine Express?
Positive reviewers praise quick delivery times, accurate order fulfillment, competitive pricing with discounts up to 19 percent off, and free shipping promotions. Customers also note a solid wine selection and appreciate when products arrive on schedule and in correct condition.
What are the most common complaints about Wine Express?
The primary complaints involve shipping and fees. Customers report delivery notifications failing to arrive (leaving recipients unaware a package is coming), orders sitting in processing status for several days without transparency, signature requirements not disclosed upfront, and most significantly, a restocking policy that charges 20 percent of the purchase price plus a $25 shipping deduction for returns or failed deliveries. Multiple shoppers describe these fees as unexpected and impractical.
What should I know about Wine Express's return and restocking policy?
Based on customer reports, Wine Express applies a 20 percent restocking charge to returned or undelivered orders, plus a $25 shipping deduction. These terms appear to be stated in their refund policy but are not highlighted upfront during the ordering process, leading several shoppers to discover them only after problems occur.
Would shoppers recommend Wine Express?
Recommendations are split sharply. Customers who received their orders on time and paid the discounted price are satisfied and would recommend the service. However, those who encountered shipping delays, delivery issues, or had to navigate the return process report strongly negative experiences and caution others about the fee structure.