Wolferman's specializes in gourmet baked goods, particularly muffins and gift baskets, available for online order and delivery. This page aggregates shopper ratings and reviews from RetailCoupons.com to help you understand what customers report about product quality, shipping reliability, and customer service before making a purchase decision.
Wolferman’s Reviews
1.6
16 reviews
What Shoppers Say About Wolferman’s
Created with AI, based on recent reviews
Wolferman's receives overwhelmingly negative feedback, with 16 shoppers rating it 1.6 out of 5. The most severe complaints center on product quality issues, with long-time customers reporting that muffins have become noticeably drier, smaller, and less flavorful than previous orders. Multiple reviewers also describe receiving stale or hard items immediately upon delivery. Shipping and customer service failures compound these problems, with numerous accounts of undelivered orders during the holiday season, refunds that never materialized despite promises, inability to cancel orders before shipment, and unhelpful or unresponsive customer service representatives.
A small number of shoppers have rated the company positively, but their experiences are far outnumbered by those reporting significant disappointment. Recurring themes include long-time customers feeling that Wolferman's has reduced quality while maintaining premium pricing, missed Christmas delivery deadlines with inadequate notification or resolution, and a pattern of unmet commitments regarding refunds and replacements. The company's operational challenges during peak seasons and apparent staffing or logistics constraints have left many shoppers frustrated and stating they will not order again.
Customer Reviews (16)
Sorted by: Most recentMargaret W.Feb 21, 2025
The actual products are great, but their shipping is unreliable and costs way too much. They took five days just to process my order, then another six days for delivery through FedEx. By the time it arrived at my friend's place, they'd already recovered from being sick, so the whole gift felt late and pointless. Paying nearly 20 bucks for shipping on an eleven-day delivery for something prepackaged seems ridiculous. Next time I'll just buy something local and ship it myself.
Jason L.Dec 31, 2024
Possibly the worst customer service we've ever dealt with. Our order came on Dec. 12 with barely one-third of what we ordered. We called customer service four times. First they said it was coming in two shipments with one delayed. Next two calls they said they'd reorder and rush it in 48 hours. The third call, totally different story, said nope, nothing was reordered because items are out of stock and we couldn't get it until after Christmas. This was supposed to be a Christmas gift, so getting it in January was pointless. They promised a full refund. A week later we got two dollars back. They just lie to customers to get them off the phone.
Jennifer H.Dec 26, 2024
Been ordering here for years but I'm stopping now. Placed an order on 12/18 for a gift that was supposedly ready to go with a 12/26 delivery date. Checked on it 12/24 and they'd pushed the shipping date back to 1/21/25. Seriously? Spent over an hour on chat just to have that confirmed. Asked to cancel and get refunded. They wouldn't do it. Finally after talking to two different agents on 12/26, I got a 12/30 delivery date instead. One agent admitted the first person messed up. The customer service and communication are both terrible, and I just can't deal with this anymore. I'm done.
Michael C.Dec 23, 2024
Just got The Deluxe Ham Brunch Banquet for my dad to enjoy with my sister and his granddaughter. They couldn't stop raving about everything that came in the package. It was a huge hit, priced really well, and the free shipping made it even better. Really appreciate it!
Linda P.Dec 21, 2024
Absolutely terrible customer service. I never got my muffins even after calling three times, each time waiting over 20 minutes on hold, and being assured they would ship. Every time they said sorry and promised to send them, then nothing. Now I'm stuck trying to get them to process a refund while scrambling to find replacement gifts myself. Skip this company unless you enjoy frustration.
Wolferman’s Review FAQ
What do shoppers most frequently praise about Wolferman's?
Based on available reviews, positive feedback is limited. A small portion of shoppers rated the company favorably, but the majority of praise in those reviews is not detailed enough to identify consistent themes. Most reviews focus on negative experiences.
What are the most common complaints about Wolferman's?
The dominant complaints involve three areas: product quality (muffins described as stale, hard, drier, and less flavorful than past orders), shipping failures (undelivered orders, particularly during the holidays, with little communication), and customer service problems (unhelpful responses, inability to cancel orders, promised refunds that do not arrive, and long hold times).
How is Wolferman's average rating calculated?
Wolferman's is rated 1.6 out of 5 based on 16 customer reviews. The rating reflects the average of all submitted ratings, with roughly 75 percent of reviews being one-star ratings, 13 percent two-star, and 6 percent each four-star and five-star.
Do shoppers recommend ordering from Wolferman's?
Based on the review data, most shoppers whose reviews are featured do not recommend the company. Multiple reviewers explicitly state they will not order again, citing unmet expectations regarding both product quality and order fulfillment.
How can I write or submit a review for Wolferman's on RetailCoupons.com?
You can submit a review through RetailCoupons.com's review submission process. Share your honest experience with product quality, shipping, customer service, and overall satisfaction to help other shoppers make informed decisions.
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