YouMail offers call blocking, spam protection, and virtual phone number services. This page aggregates verified shopper ratings and reviews to help you understand what current and former users experience with the service, including feedback on app functionality, spam blocking effectiveness, customer support, and billing practices.
YouMail Reviews
1.6
12 reviews
What Shoppers Say About YouMail
Created with AI, based on recent reviews
YouMail is rated 1.6 out of 5 by 12 shoppers, with the vast majority expressing serious dissatisfaction. The primary complaints center on ineffective spam call blocking (calls still getting through despite the service's core purpose), confusing or malfunctioning app interfaces, unresponsive customer support, and difficulty obtaining refunds. Shoppers also report issues with unwanted call blocking, call rerouting problems, and billing practices where charges occur before trial periods are honored. One long-time user mentioned appreciating the service for years but encountered problems after upgrading their phone.
Few shoppers recommend YouMail based on available feedback. Those who gave higher ratings represent a small minority, while the overwhelming number of one-star reviews indicate fundamental problems with both the service's effectiveness and the company's customer service responsiveness. Multiple reviewers describe the experience as frustrating enough to prompt switching to competitor services, and several express skepticism about what YouMail actually delivers for spam protection.
Customer Reviews (12)
Sorted by: Most recentPatricia H.Mar 7, 2024
Got tired of all the spam and phishing texts, so I downloaded this app thinking it had everything I needed. The premium subscription includes a second phone number that supposedly works for calls, texts, and voicemail. Once I set it up, I realized it wasn't catching text messages on my main line. YouMail doesn't actually block SMS spam on Android, just flags suspicious ones. I emailed support asking if I could get the messaging feature to work with my main number instead of the secondary one. Their response showed they didn't even read what I wrote. When I clarified that I wanted to use their messaging app with my primary line or switch between lines, they said the messaging feature only works with one line and YouMail hardcodes it to the secondary number. So I spent a lot of money and got stuck with a feature I can't even use the way I need.
Tommy R.Feb 6, 2022
The app does a fantastic job blocking robocalls, so major props for that. However, the contact management is pretty buggy with my Samsung phone. When I delete someone from my contacts, they stay in YouMail and I have to delete them manually. Also, if you're using the free version, customer support is basically nonexistent unless you upgrade.
YouMail Review FAQ
What is YouMail's current rating on RetailCoupons.com?
YouMail is rated 1.6 out of 5 based on 12 customer reviews. The rating distribution shows that 75 percent of reviews are one-star, 8 percent are two-star, 8 percent are three-star, and 8 percent are five-star. No four-star reviews have been submitted.
What do shoppers say about YouMail's spam blocking performance?
Multiple reviewers report that YouMail's spam call blocking does not work effectively. Shoppers describe continuing to receive spam calls daily despite using the service, and several mention switching to competitor call blockers after experiencing no improvement. Some report that the app blocks legitimate calls while failing to block spam calls from numbers showing as blocked.
What are common complaints about YouMail's customer support?
Reviewers frequently mention difficulty reaching customer support, with reports of unresponsive email responses and unavailable phone support even after paying for premium versions. One shopper noted they could not reach support despite upgrading specifically for that purpose. Others describe slow refund processes and difficulty resolving technical issues.
Do shoppers report billing issues with YouMail?
Yes, multiple reviews mention billing problems including immediate charges despite advertised free trials, difficulty obtaining refunds, and unresponsive customer service when attempting to cancel or get money back. One reviewer described the billing practice as a scam operation.
Would shoppers recommend YouMail?
Based on the review data, YouMail does not receive strong recommendations. The overwhelming majority of reviews are one-star, and shoppers frequently mention switching to alternative services. Only a small percentage of reviewers gave higher ratings, and positive sentiment is minimal across the available feedback.