Z1 Motorsports specializes in performance parts and upgrades for Z-series vehicles and other Japanese sports cars. This page aggregates ratings and reviews from actual customers to help you understand what shoppers experience when ordering from their online store and shop facility.
Z1 Motorsports Reviews
3.1
20 reviews
What Shoppers Say About Z1 Motorsports
Created with AI, based on recent reviews
Z1 Motorsports receives highly polarized feedback, with shoppers either praising the knowledgeable staff and professional service or expressing frustration with operational issues. Positive reviewers consistently highlight the expertise of individual team members, willingness to answer detailed questions, and the impressive facility and Z-car history on display. Staff members are frequently named and credited for going above and beyond to help customers.
Negative reviews center on order fulfillment problems, including canceled orders with unclear explanations, incorrect items shipped, and high shipping costs. Customers also report quality and fit issues with products, particularly higher-priced items, along with frustration over unresponsive or slow customer service resolution when problems arise. The disconnect between shipping costs and handling of returns appears to be a recurring source of dissatisfaction.
Customer Reviews (20)
Sorted by: Most recentDavid K.Oct 17, 2024
Placed an order on Friday and paid immediately, then got notified it was backordered. I emailed support asking to cancel and get my money back. Saturday morning they replied saying the stock had just come in and asked if I wanted to keep the order. Since it was Saturday I wasn't expecting anything, but I wrote back that evening saying no, that I'd already found it elsewhere. Their response was basically too bad, it's already packed and gone out. They sent me a return label but I had to pay 17 bucks to ship it back myself. When I mentioned how frustrating this whole situation was, they totally ignored my complaint. It's clear they don't care that they made a mistake and cost me money. Just wanted to give people a heads up about how they handle business.
Derek M.Aug 26, 2024
Careful before you buy here. I ordered some aftermarket headlights for my 370Z because I'd had good luck with the brand previously. When they arrived, I did what I always do and plugged them in to test them before installation. The headlight didn't work. I contacted the company about returning it, and they told me they don't accept returns on installed parts. The problem is, I never installed it at all, just powered it up to check if it functioned. The original headlight I tested worked fine when I plugged it back in. I'm extremely frustrated and won't be ordering from them again. This return policy is unreasonable when the product clearly arrived defective.
Jennifer K.Jul 26, 2024
Z1 is your go-to for those hard-to-find Nissan parts that are tough to track down elsewhere. Everything showed up exactly as I ordered it and it got to me in Canada lightning fast. Really appreciate the dependable service!
Marcus T.Mar 18, 2024
My experience shopping with Z1 Motorsports has been fantastic from start to finish. The customer service team is responsive and the shipping is reliable, which honestly beats any other company I've worked with in the past. I've avoided all the typical frustrations that come with ordering parts online. Z1 really lives up to their reputation and I'm super grateful for their entire team. Special shout out to Brad who stayed on the phone with me to make sure every detail was handled correctly. Highly recommend them to anyone looking for quality service and products. Thanks again!
Kevin H.Jan 5, 2024
Dropped my car off to have some work done and it was finished and ready the next day. They kept me in the loop the whole time and were upfront about what to expect. Overall it was a smooth and positive experience.
Ricardo P.May 5, 2023
Great shop for everything Nissan. They carry a solid selection and their customer service is consistently good. Plus they're always putting out new and innovative products for the Nissan aftermarket scene. Would definitely recommend them.
Paul D.Oct 7, 2022
Made several purchases over the years from these guys. Since my car is pretty unique, I always call ahead to talk through what I need and when I can expect it. Every single time they're willing to give me good advice and confirm everything before I buy. Great people to work with.
Rebecca H.Mar 5, 2022
I'm really upset with my experience at Z1 Motorsports. They didn't send everything I ordered and paid for, and there's no tracking or proof of delivery. Items were listed as out of stock with zero communication about what happens next. Nobody offered any sort of solution or compensation. What's worse is that dealing with customer issues means getting passed around between the company and the carrier with nobody actually helping. I ended up losing money on parts I never received, plus I had to pay extra shipping and customs fees on top of it all. Before you buy from them, check out the complaints online. I'm definitely not the only one dealing with this. Their customer service is basically nonexistent and unprofessional. I won't shop there again.
Daniel F.Jan 12, 2022
Great experience overall. Ordered some parts online and ran into an issue, so I sent them an email. We worked through it together and about a week later my parts arrived at my door. Everything turned out perfect. Really satisfied with how it went.
Z1 Motorsports Review FAQ
What is Z1 Motorsports rated on RetailCoupons.com?
Z1 Motorsports is rated 3.1 out of 5 based on 20 customer reviews. The rating distribution is notably polarized, with half of reviewers giving 5 stars and 45 percent giving 1 star, indicating very different customer experiences.
What do shoppers praise about Z1 Motorsports?
Reviewers consistently praise the staff's technical knowledge and willingness to help with product questions and installation guidance. The physical facility is mentioned as impressive and professionally set up, with notable Z-car history displays. Multiple customers name specific staff members for exceptional patience and service, and several mention staff going above and beyond expectations.
What complaints do customers have?
Common complaints include high shipping costs, order cancellations with unclear explanations, receiving incorrect parts, and fit or quality issues with products (particularly high-priced items like carbon fiber components). Some reviewers also report slow or unresponsive customer service when trying to resolve problems or process returns.
Do shoppers recommend Z1 Motorsports?
Recommendations are split. Five-star reviewers strongly recommend the company for its service and expertise, while one-star reviewers do not recommend it due to order fulfillment, quality, and customer service issues they encountered.
How can I write a review for Z1 Motorsports on RetailCoupons.com?
You can submit a review after making a purchase from Z1 Motorsports. Share details about your experience with product quality, shipping, customer service, and fit or installation. Specific feedback about staff interactions and whether issues were resolved helps other shoppers make informed decisions.