HP Store Nederland Coupons & Promo Codes

I ordered a charger from the HP store but don't need it anymore and now I can't figure out how to return it. Their website instructions don't make sense. When I call, they keep transferring me around and nobody solves anything, or they give me phone numbers that don't work. When I purchased it I thought HP was a trustworthy big brand. Turns out you can't trust even the major companies anymore.

Nothing but disaster from top to bottom. The products themselves are poor quality and their support team couldn't care less. Stay away from this company entirely.

We used to believe HP meant quality. Over three years we purchased 11 HP laptops for our business. One had hinges break within two years, and another had the USB-C charging port fail after just five months. Then we tried dealing with HP Support, which was incredibly frustrating. Endless hold times, being bounced around multiple departments, a ticketing system that doesn't track their own notes so you start over each call, conflicting information, and no way to escalate. We should have seen this coming after buying two identical monitors that had completely different color displays. We switched to Liyama monitors, which cost less and work better. When our HP printers started burning through toner way too fast, we switched to Brother printers and cut printing costs significantly. The HP docking stations didn't perform as well as DELL models. We tried one anyway but it ended up sitting in a box. Now all our workstations use DELL docking stations, which are more expensive but actually worth it.

I paid for a laptop but HP never shipped it. When you call them, they make you wait forever and don't follow up unless you call back. Then they tell you the refund takes 5 days. I waited 14 days for a laptop that was never sent. Incredible customer service. Never buy an HP laptop again.

Seriously, how does it take two months to build and ship a single laptop?

Ordered a headset as a Christmas present on November 30th and was told it would definitely arrive before the holiday. Nothing showed up. I contacted the shipping company and found out the item never even left HP's warehouse. After going back and forth with multiple HP representatives who claimed to fix the issue, I was promised delivery before Christmas again. Needless to say, we're almost at Christmas and still no order processing. This company is a total waste of time. Do yourself a favor and shop anywhere else.

Purchased a laptop online and quickly realized I picked the wrong touchscreen option. I tried calling but after waiting forever on hold, I sent an email instead within the first hour. Never got a response by phone. Days later they emailed back saying upgrades aren't possible. I called many times and two different people told me there's a 15% restocking charge if I cancel. Every transfer to someone who can actually help just hangs up on me. I'm basically being charged 15% to keep something I don't want while spending days trying to reach anyone who can process a cancellation. The chat feature has been useless too. Why is upgrading a touchscreen resolution such a nightmare, especially when I'd be paying extra? I'm stuck with a laptop I can't use unless someone at HP finally answers. UPDATE: Still waiting but I've written amazing lyrics to their hold music. SECOND UPDATE: I've created a full orchestra version of that music and finally got through to a supervisor, but now I'm stuck with this laptop since they don't have the 1920x1080 touchscreen model anymore.

I placed an order and it got cancelled without any notification from HP. They still charged me for it, so my money is stuck pending. I might need to file a dispute against them.

Called HP directly before buying a business laptop and they assured me it was in stock with next-day delivery. Of course it never arrived, but the shipping company claimed they attempted delivery. They absolutely did not try. HP told me there are no managers available to escalate issues and they won't refund anything until I return the item. Order from this company at your own risk.

My order was charged on April 23rd and the extended warranty was activated on May 2nd, but the items never arrived. It's disappointing that such a major company like HP provides such terrible customer service. Really unfortunate.

Called their tech support about getting an old printer back on my wireless network. They charged me $19.99 for the service and convinced me to buy a new printer for $69.99 instead. The printer arrived working initially but turned out to be defective. Customer service promised to send a return label with free shipping and overnight a replacement. Two days went by with no replacement, so I checked the tracking. They literally just created the label and hadn't shipped anything. I called back and they said they wouldn't send the replacement until receiving the old one in 3-6 business days. That wasn't acceptable since I'd already been without a printer for over a week. They offered to cancel the replacement and overnight a new one instead. Still no printer two days later. I wish I'd bought it from Best Buy where I could walk in and handle it immediately. And why do they keep pushing their ink subscription service?

Ordered three hp 25-inch 144hz gaming monitors and they arrived in good condition. Once I got my new pc set up and plugged all three in, I realized one of them, though it looked identical, was actually a different model. The colors were off and it didn't support Nvidia G-Sync like the other two. Even worse, false advertising. Their ads show the image going right to the screen edge, but when you plug them in there's a 5-6 inch black border that can't be removed. Skip HP on this one.

Bought an hp spectre laptop from their site with great specs, but it didn't work out of the box. After spending over 20 hours talking to hp support and repeatedly asking for a replacement, I finally shipped the broken laptop to their warehouse. They told me to wait until January for the replacement, which means a whole month for them to fix their mistake. I purchased it in late November. If you've got unlimited free time and patience to call every single day, go ahead. But if you actually need something that works and need it soon, buy from somewhere else. HP wasted so much of my time, and this is absolutely my last purchase from them unless this replacement actually functions. Otherwise I'm getting a refund. Really disappointed. UPDATE: After waiting another two weeks, still no laptop. It's been almost 45 days and HP hadn't even processed the replacement for shipping back even though they've had my laptop and my money the whole time. I'm stuck.

I bought a laptop in an urgent situation but cancelled immediately the next day. A customer service rep helped me submit a cancellation request with very unclear instructions and said I'd get a confirmation email eventually, though it might not go through. I received notification that the laptop was shipping, but never heard back about my cancellation that was requested just hours after ordering. It took over two hours fighting to get my refund processed, and then I found out they charged me a $70 restocking fee. I would never have accepted those terms had I known upfront that it wouldn't be a full refund. I talked to multiple supervisors trying to have the fee removed and they all refused. Their excuse was that it's a customized unit and policy allows them to reject cancellations once production starts. But if they have time to decide whether to accept or deny a cancellation, they definitely have time to stop production, especially when delivery is still two weeks away. The bottom line is that HP will charge you whatever they want.

HP sent me a broken laptop which happens sometimes and I can accept it. But their customer service policies make this a completely unacceptable one-star experience. I bought it during a Thanksgiving sale with a $155 discount, chose the solid state drive option and upgraded to 16GB RAM. Now HP won't exchange the broken laptop they shipped me because company policy apparently prohibits exchanges on custom-built laptops. They want me to return it and order again at current prices, meaning I lose the $155 sale price since all those promotions are gone. They're essentially charging me an extra $155 to fix a problem they created. I've spoken with two different reps, both by phone and through webchat, and both confirmed this ridiculous policy. Don't order from their online store. Even if they mess up and send you a completely non-functioning laptop, their reps are powerless to help.