Terminix Coupons & Promo Codes

Terrible experience with this company! When I tried canceling my service, they insisted I couldn't because of their 'one year contract.' I called out what I saw as nonsense and canceled anyway. The next month, they still billed me. When I informed them the service was terminated, they refused to issue a refund. I had to contact my credit card issuer and challenge the charge to get my money back.

I've been a customer for over a year now. Last year I spent nearly $1,000 to have them seal up the outside of my vacation property out of state due to a rodent problem. I kept paying for monthly service after that. Recently, my sister-in-law who maintains the place between guests found mouse droppings in the kitchen. I called them two weeks ago to schedule a service visit for the following week, but nobody showed. No call, no explanation. I called back and they rescheduled for the next weekend, and again, nobody came. The company never reached out either. On my third call, the representative said they had no clue why my appointments kept getting canceled and booked me again. By now, I'm kicking myself for not finding a different company two weeks ago. I can't rent out my property while this mouse issue continues, and that means I'm losing money from canceled bookings. Since I'm in Arizona, I can't just go handle traps myself. This whole situation has been incredibly disappointing.

Important warning for homeowners: The insulation and chemicals used by this company made both my pet and me ill. After their work, my home's air quality got so bad that I had to hire someone else to remove all the insulation they put in and install safe foam insulation instead. Between removing the damage and vet bills, I spent over $10,000. I initially paid $5,400+ based on what the sales rep told me. He claimed I had active termite damage and pushed the priciest package available. However, once the contract was signed, a technician mentioned there was actually NO termite activity, which a separate home inspection also verified. So the termite issue they used to sell me on the contract didn't actually exist. The contracts are locked in for 12 months and are nearly impossible to get out of. I spent weeks calling just to stop them from renewing. Another problem is how they handle bait stations. They remain company property, so if you cancel, they take them out or deactivate them. Other pest control companies I use charge significantly less.

The technician from Terminix really impressed me with how professional and respectful he was. He parked carefully, greeted us warmly, and asked what we needed help with. After that, he handled everything efficiently and quietly. Great job overall!

I'm giving this company a big zero. Be careful with them because their dishonesty goes way beyond the surface.

My technician always shows up right on time and is flexible about scheduling around what works best for me each week. He performs routine maintenance, checks any trouble spots, and provides thorough documentation of what he finds. He maintains a professional attitude while staying approachable and kind.

My tech is always punctual and works around my schedule to find the best time each week. He handles routine maintenance and checks problem areas thoroughly, providing detailed reports when needed. He's consistently professional and has a friendly demeanor.

An agent did assist us on November 1st and was quite helpful, yet our appointment is still on hold. We initially reached out almost fourteen days prior requesting service and were assured we'd get notified when availability opened. Out of nowhere, we received a text that someone was heading to the location. We weren't given a heads up and weren't available when they arrived. I phoned customer service immediately and the experience was troubling. I got bounced around to the wrong division twice, and when I phoned back another time, they informed me my case had already been closed. This is a pressing issue and the booking system is cumbersome. I was assured the District Manager would get involved to arrange this, but no one got back to me within two business days. We had to call back, and they mentioned escalating it. We're waiting to hear from someone about scheduling a confirmed appointment time.

I did get help from an agent on November 1st who was helpful, but we're still waiting for our appointment. We reached out almost two weeks earlier asking to schedule and were told we'd get an update once something opened up. Then we got a text saying a tech was heading over, but nobody informed us beforehand, and we weren't even there. I immediately called customer service and it was a mess. They transferred me to the wrong department twice, and when I called back, they said my request was already closed. This is urgent and the scheduling system is frustrating. I was told the District Manager would be notified to get this scheduled, but nobody reached out for two business days. We had to call again and were told it would be escalated. We're hoping someone contacts us soon so we can nail down an appointment.

The sales representative promised much but delivered little, with terrible follow-through. They didn't send enough trained staff to complete the work, and half of what they promised never actually got done. We dealt with scheduling headaches that went on for two days and resulted in damage to my house. Costs were excessive and I wouldn't recommend this company.

The sales rep made lots of promises that didn't pan out, and there was basically no follow-up. They didn't send enough skilled technicians, and many of the promised services never got done. We had scheduling mix-ups over two days that actually damaged my home. Plus, the pricing was way too high. I wouldn't suggest them to anyone!

The main reason my experience has been wonderful is because of the particular technician who visits. This person does remarkable work at my home. His knowledge of what needs addressing is impressive. Beyond that, he approaches every task carefully, is pleasant and straightforward, and brings such positive energy to the job. The world would benefit if everyone possessed his drive and dedication. I value his contributions greatly and feel confident relying on his judgment and abilities.

I've been getting service for a year and everything has gone smoothly with no problems. The technician assigned to my account has been outstanding and really took the time to explain each step along the way. I'm satisfied with what I'm receiving and plan to continue. Appreciate your support.

This service deserves even more than five stars.

This company employee is fantastic at giving our family complete, focused care for handling ants, termites, and all kinds of pests in our area. She really knows her stuff when it comes to treating mosquitoes and pest issues. We're grateful she's part of the team. She's personable, caring, and does excellent thorough work. We're excited to see her monthly visits.