Hudson’s Bay Coupons & Promo Codes

Way too pricey, and honestly good to see the place finally gone. Can't say I'm upset about it.

Love this store. You can find so many popular brands and the service is always great.

Zero stars because there are so many problems with this place. Too much to even get into. It's really sad seeing it happen after being a loyal customer since the seventies. I'm officially done with them.

Ordered a shirt and pair of pants to give as a Christmas present about a week before the holiday. The website promised everything would arrive by the 24th. The shirt came as expected a couple days before Christmas, but the pants never even shipped by that date. Then I get a message saying they'll refund me because the pants are out of stock. It's crazy that they let you buy something and don't tell you until over a week later that they don't actually have it.

Really disappointed with how things went. I ordered some towels, got charged for them, and they never showed up. Tried calling the store multiple times but couldn't get through to anyone. It's been weeks now and still nothing. This is heartbreaking because I used to love shopping there. If we don't get the towels or a refund soon, we're done with them for good.

I've been shopping here for years and this recent experience really disappointed me. Picked up some king size sheets during a sale that were marked down from one seventy-five. When they arrived, they were so thin and flimsy. They're a cotton and polyester mix and after washing and drying the pillowcases came out incredibly rough and scratchy. What bothers me too is that there's nowhere on their website to write product reviews anymore, especially for poor quality items like these. I tried returning them but got told that their return policy doesn't accept sheets once they've been washed. How am I supposed to know if they're rough until I actually use them? These would never make it onto a guest bed, they're that bad. The prices keep going up at the Bay while the quality keeps going down.

I'm really unhappy with my experience at this store, especially when it comes to their price matching guarantee. On two separate occasions I found better deals at other places, and both times I did exactly what they asked, sending website info, screenshots, and all the pricing details. Both times they dragged things out and made excuses that seemed intentionally designed to get out of the price match. The last time I gave them everything right away, but they asked for the same information again. Once I resent it, they stopped responding until I followed up. When they finally answered, they claimed they couldn't do the price match because the promotion at the other place had ended. It definitely seemed like they were deliberately slow-walking my request to let it expire. I don't think this is acceptable from a store promoting price matching. Getting customer service to actually help is incredibly frustrating, and asking to speak with management just led to the same circular nonsense. It's obvious they don't care much about keeping customers happy, and their price match promise is basically misleading.

Really let down by this store's whole approach, especially when it comes to their price match program. I've tried twice to use it after finding lower prices elsewhere, and both times I followed all their steps, sending screenshots and links to the better deals. Each attempt got delayed with excuses that seemed designed to push me away from the price match. Most recently, I gave all the info upfront but they asked for it again. After I sent it all over again, they basically ghosted me until I reached back out. When they finally got back to me, they said they couldn't honor it because the other site's sale had ended. It really felt like they were stalling on purpose so the promotion would expire. I expected more from a business that claims to stand behind price matching. The whole customer service experience was frustrating, and trying to talk to a manager got me nowhere fast.

It's absolutely ridiculous that they have a phone line nobody ever picks up. You'll call and either get put on hold forever or they actually answer and then hang up on you. If you somehow manage to reach someone, it depends entirely on which department you need. This shouldn't be how a company operates in 2024. It's disrespectful to customers who are trying to spend their time getting help. Management really needs to look into what's happening on the floor because this is inexcusable.

Their customer service team was incredibly rude, dismissive, and unprofessional. This is nothing like the store I used to know. I called about their Price Match Guarantee on a coffee maker and they refused to honor it even though I sent three separate emails from the manufacturer confirming it was the exact same model. I also provided three different store links showing the same item for way less money. It took six days and tons of back-and-forth before they finally did the price match, but by then the price had already gone up another forty dollars. One of the representatives even hung up on me after getting snippy about a simple question. The whole experience was so unpleasant I'd rather shop anywhere else. If they keep treating people this way, they'll end up shutting down like their other locations.

Got a sweater off their website at an amazing discount and paid eight dollars for shipping. The package never arrived at my place because apparently they messed up the address and it went back to them. I contacted support asking them to resend it, but all they offered was a refund. I asked them to refund the shipping charge too, but they said they could only refund the cost, not the taxes I paid on something I never received. That's completely unfair. I'm out the tax money because of their error. Never buying from them again.

Used my rewards points to buy something and sent it back, but I never got a refund or my points back. The customer service situation was the worst I've experienced. I know the company is having money issues, but I did my part by starting the return. I still can't figure out how to get my refund processed in any reasonable timeframe. Everything's gotten so much worse over time.

My attempt to return a seventy dollar children's dress in perfect condition was met with dishonesty from one of their so-called trusted brand partners. They claimed there was a spot on it and sent it back. I offered to bring it to a store location so a manager could look at the actual condition, but they weren't interested in that verification. For six weeks now there's been zero help from the store while they blame technical problems with their supplier arrangement. It's clear they have no real control over these partner companies. I've closed my account because I just don't trust them anymore.

This place is a complete con. Nobody will tell me how to send anything back. Straight-up rip-off and I'm warning everyone not to order from them. This isn't the store we all remember anymore.

Bought a dinnerware set and after just three washes the color started fading and got noticeably lighter. Even cheap dollar store dishes don't do that.